Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CSCOFM011 Mapping and Delivery Guide
Promote cooperative behaviour

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CSCOFM011 - Promote cooperative behaviour
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to monitor offender behaviour, prevent and manage conflict and respond to unacceptable behaviour.This unit applies to those working in a custodial setting or those who supervise offenders in community programs and agencies. Working as part of a coordinated team is integral to the role.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to interaction with offenders.Those undertaking this unit consistently work independently with occasional support required. They work in roles with routine tasks involving a number of familiar and less familiar steps.No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments.

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual promoting cooperative behaviour, including coping with difficulties, irregularities and changes to routine.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field Offender management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Monitor behaviour
  • Use formal and informal methods to observe, monitor and gather information about individual and group behaviour.
  • Assess behaviour for potential conflict and use a range of preventative and defusing strategies.
  • Investigate offender behaviour and interactions in a fair, objective and consistent manner.
  • Check accuracy of information received from others that might indicate conflict and determine a response that is consistent with the issues and their gravity.
  • Make decisions on action consistent with available evidence and organisation’s practice and procedures.
  • Seek specialist advice and make referrals where required.
       
Element: Prevent and manage conflict
  • Conduct interactions with offenders in an appropriate location and a positive manner.
  • Use communication strategies with individuals to promote effective interaction and problem solving.
  • Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices.
  • Identify potential causes of conflict and use a range of appropriate and effective defusing responses.
  • Challenge unacceptable behaviour and outline options and opportunities to change clearly and with positive encouragement.
  • Use negotiation to examine cause and effect and encourage appropriate responsibility and accountability for behaviour and its outcomes.
       
Element: Respond to unacceptable behaviour
  • Select strategies and responses for their potential to model positive behaviour to offenders.
  • Use negotiation techniques to divert and minimise aggressive behaviour.
  • Confirm the implications of continuing unacceptable behaviour clearly, calmly and objectively.
  • Carry out intervention strategies according to an analysis of the situation and organisational policies and procedures.
  • Report on offender behaviour.
       
Element: Monitor behaviour
  • Use formal and informal methods to observe, monitor and gather information about individual and group behaviour.
  • Assess behaviour for potential conflict and use a range of preventative and defusing strategies.
  • Investigate offender behaviour and interactions in a fair, objective and consistent manner.
  • Check accuracy of information received from others that might indicate conflict and determine a response that is consistent with the issues and their gravity.
  • Make decisions on action consistent with available evidence and organisation’s practice and procedures.
  • Seek specialist advice and make referrals where required.
       
Element: Prevent and manage conflict
  • Conduct interactions with offenders in an appropriate location and a positive manner.
  • Use communication strategies with individuals to promote effective interaction and problem solving.
  • Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices.
  • Identify potential causes of conflict and use a range of appropriate and effective defusing responses.
  • Challenge unacceptable behaviour and outline options and opportunities to change clearly and with positive encouragement.
  • Use negotiation to examine cause and effect and encourage appropriate responsibility and accountability for behaviour and its outcomes.
       
Element: Respond to unacceptable behaviour
  • Select strategies and responses for their potential to model positive behaviour to offenders.
  • Use negotiation techniques to divert and minimise aggressive behaviour.
  • Confirm the implications of continuing unacceptable behaviour clearly, calmly and objectively.
  • Carry out intervention strategies according to an analysis of the situation and organisational policies and procedures.
  • Report on offender behaviour.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Monitor behaviour

1.1 Use formal and informal methods to observe, monitor and gather information about individual and group behaviour.

1.2 Assess behaviour for potential conflict and use a range of preventative and defusing strategies.

1.3 Investigate offender behaviour and interactions in a fair, objective and consistent manner.

1.4 Check accuracy of information received from others that might indicate conflict and determine a response that is consistent with the issues and their gravity.

1.5 Make decisions on action consistent with available evidence and organisation’s practice and procedures.

1.6 Seek specialist advice and make referrals where required.

2. Prevent and manage conflict

2.1 Conduct interactions with offenders in an appropriate location and a positive manner.

2.2 Use communication strategies with individuals to promote effective interaction and problem solving.

2.3 Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices.

2.4 Identify potential causes of conflict and use a range of appropriate and effective defusing responses.

2.5 Challenge unacceptable behaviour and outline options and opportunities to change clearly and with positive encouragement.

2.6 Use negotiation to examine cause and effect and encourage appropriate responsibility and accountability for behaviour and its outcomes.

3. Respond to unacceptable behaviour

3.1 Select strategies and responses for their potential to model positive behaviour to offenders.

3.2 Use negotiation techniques to divert and minimise aggressive behaviour.

3.3 Confirm the implications of continuing unacceptable behaviour clearly, calmly and objectively.

3.4 Carry out intervention strategies according to an analysis of the situation and organisational policies and procedures.

3.5 Report on offender behaviour.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

checking the accuracy of information from different sources

using a range of conflict management techniques

modelling positive behaviour

writing reports on offender behaviour and actions taken

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation’s policies and procedures relating to offender management and safety and security

duty of care

communication techniques

conflict management and de-escalation techniques

reporting procedures

support and referral services and specialists

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Monitor behaviour

1.1 Use formal and informal methods to observe, monitor and gather information about individual and group behaviour.

1.2 Assess behaviour for potential conflict and use a range of preventative and defusing strategies.

1.3 Investigate offender behaviour and interactions in a fair, objective and consistent manner.

1.4 Check accuracy of information received from others that might indicate conflict and determine a response that is consistent with the issues and their gravity.

1.5 Make decisions on action consistent with available evidence and organisation’s practice and procedures.

1.6 Seek specialist advice and make referrals where required.

2. Prevent and manage conflict

2.1 Conduct interactions with offenders in an appropriate location and a positive manner.

2.2 Use communication strategies with individuals to promote effective interaction and problem solving.

2.3 Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices.

2.4 Identify potential causes of conflict and use a range of appropriate and effective defusing responses.

2.5 Challenge unacceptable behaviour and outline options and opportunities to change clearly and with positive encouragement.

2.6 Use negotiation to examine cause and effect and encourage appropriate responsibility and accountability for behaviour and its outcomes.

3. Respond to unacceptable behaviour

3.1 Select strategies and responses for their potential to model positive behaviour to offenders.

3.2 Use negotiation techniques to divert and minimise aggressive behaviour.

3.3 Confirm the implications of continuing unacceptable behaviour clearly, calmly and objectively.

3.4 Carry out intervention strategies according to an analysis of the situation and organisational policies and procedures.

3.5 Report on offender behaviour.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Use formal and informal methods to observe, monitor and gather information about individual and group behaviour. 
Assess behaviour for potential conflict and use a range of preventative and defusing strategies. 
Investigate offender behaviour and interactions in a fair, objective and consistent manner. 
Check accuracy of information received from others that might indicate conflict and determine a response that is consistent with the issues and their gravity. 
Make decisions on action consistent with available evidence and organisation’s practice and procedures. 
Seek specialist advice and make referrals where required. 
Conduct interactions with offenders in an appropriate location and a positive manner. 
Use communication strategies with individuals to promote effective interaction and problem solving. 
Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices. 
Identify potential causes of conflict and use a range of appropriate and effective defusing responses. 
Challenge unacceptable behaviour and outline options and opportunities to change clearly and with positive encouragement. 
Use negotiation to examine cause and effect and encourage appropriate responsibility and accountability for behaviour and its outcomes. 
Select strategies and responses for their potential to model positive behaviour to offenders. 
Use negotiation techniques to divert and minimise aggressive behaviour. 
Confirm the implications of continuing unacceptable behaviour clearly, calmly and objectively. 
Carry out intervention strategies according to an analysis of the situation and organisational policies and procedures. 
Report on offender behaviour. 
Use formal and informal methods to observe, monitor and gather information about individual and group behaviour. 
Assess behaviour for potential conflict and use a range of preventative and defusing strategies. 
Investigate offender behaviour and interactions in a fair, objective and consistent manner. 
Check accuracy of information received from others that might indicate conflict and determine a response that is consistent with the issues and their gravity. 
Make decisions on action consistent with available evidence and organisation’s practice and procedures. 
Seek specialist advice and make referrals where required. 
Conduct interactions with offenders in an appropriate location and a positive manner. 
Use communication strategies with individuals to promote effective interaction and problem solving. 
Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices. 
Identify potential causes of conflict and use a range of appropriate and effective defusing responses. 
Challenge unacceptable behaviour and outline options and opportunities to change clearly and with positive encouragement. 
Use negotiation to examine cause and effect and encourage appropriate responsibility and accountability for behaviour and its outcomes. 
Select strategies and responses for their potential to model positive behaviour to offenders. 
Use negotiation techniques to divert and minimise aggressive behaviour. 
Confirm the implications of continuing unacceptable behaviour clearly, calmly and objectively. 
Carry out intervention strategies according to an analysis of the situation and organisational policies and procedures. 
Report on offender behaviour. 

Forms

Assessment Cover Sheet

CSCOFM011 - Promote cooperative behaviour
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CSCOFM011 - Promote cooperative behaviour

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: