Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CSCOFM018 Mapping and Delivery Guide
Provide guidance and counsel

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CSCOFM018 - Provide guidance and counsel
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to encourage in others:awareness of behaviourpersonal responsibilityself-managementmanagement of conflict and negative responsesThis unit applies to those working in roles where they provide guidance and counsel to offenders as part of offender case management. It may also apply to those who have responsibility for the supervision and performance management of other staff or others.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to contact with offenders.Those undertaking this unit normally work autonomously using support from a range of established resources. This role involves complex task organisation and analysis.No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual involved in providing guidance and counsel to offenders effectively as part of a coordinated team, including coping with difficulties, irregularities and changes to routine.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Prerequisites/co-requisites
Competency Field Offender management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Encourage awareness of behaviour
  • Provide relevant information designed to develop awareness and understanding.
  • Encourage the individual to identify the consequences to self and others
  • Constructively address unacceptable attitudes and behaviour and negotiate changes.
       
Element: Encourage personal responsibility
  • Encourage the individual to determine realistic and achievable individual goals.
  • Identify barriers to behaviour and attitude change and support positive approach.
  • Assess levels of motivation and commitment and encourage positive elements.
  • Identify realistic options for change, assess them for contribution to achieving goals and select options in consultation with the individual.
  • Monitor progress against agreed objectives, timetable and achievements and give positive encouragement.
  • Assist individual to monitor own progress and response to setbacks and relapses.
       
Element: Promote selfmanagement
  • Support individual in identifying the sources and effects of personal difficulties.
  • Help individual to identify patterns of behaviour that may be contributing to identified problems.
  • Provide the individual with support in identifying and implementing positive alternative behaviours.
  • Provide feedback to enable further awareness of the effects of behaviour.
  • Provide positive reinforcement of acceptable behaviour and acknowledge progress towards change when indicated.
  • Identify and assess resources required to provide support, for their effectiveness and suitability.
  • Identify personal development and training opportunities designed to promote behaviour change and encourage participation.
       
Element: Manage conflict and negative responses
  • Give clear and accurate feedback regarding behaviour and its effects and implications.
  • Set clear and reasonable boundaries for behaviour and seek agreement on them.
  • Develop and use a range of strategies to manage effective interactions.
       
Element: Encourage awareness of behaviour
  • Provide relevant information designed to develop awareness and understanding.
  • Encourage the individual to identify the consequences to self and others
  • Constructively address unacceptable attitudes and behaviour and negotiate changes.
       
Element: Encourage personal responsibility
  • Encourage the individual to determine realistic and achievable individual goals.
  • Identify barriers to behaviour and attitude change and support positive approach.
  • Assess levels of motivation and commitment and encourage positive elements.
  • Identify realistic options for change, assess them for contribution to achieving goals and select options in consultation with the individual.
  • Monitor progress against agreed objectives, timetable and achievements and give positive encouragement.
  • Assist individual to monitor own progress and response to setbacks and relapses.
       
Element: Promote selfmanagement
  • Support individual in identifying the sources and effects of personal difficulties.
  • Help individual to identify patterns of behaviour that may be contributing to identified problems.
  • Provide the individual with support in identifying and implementing positive alternative behaviours.
  • Provide feedback to enable further awareness of the effects of behaviour.
  • Provide positive reinforcement of acceptable behaviour and acknowledge progress towards change when indicated.
  • Identify and assess resources required to provide support, for their effectiveness and suitability.
  • Identify personal development and training opportunities designed to promote behaviour change and encourage participation.
       
Element: Manage conflict and negative responses
  • Give clear and accurate feedback regarding behaviour and its effects and implications.
  • Set clear and reasonable boundaries for behaviour and seek agreement on them.
  • Develop and use a range of strategies to manage effective interactions.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Encourage awareness of behaviour

1.1 Provide relevant information designed to develop awareness and understanding.

1.2 Encourage the individual to identify the consequences to self and others

1.3 Constructively address unacceptable attitudes and behaviour and negotiate changes.

2. Encourage personal responsibility

2.1 Encourage the individual to determine realistic and achievable individual goals.

2.2 Identify barriers to behaviour and attitude change and support positive approach.

2.3 Assess levels of motivation and commitment and encourage positive elements.

2.4 Identify realistic options for change, assess them for contribution to achieving goals and select options in consultation with the individual.

2.5 Monitor progress against agreed objectives, timetable and achievements and give positive encouragement.

2.6 Assist individual to monitor own progress and response to setbacks and relapses.

3. Promote selfmanagement

3.1 Support individual in identifying the sources and effects of personal difficulties.

3.2 Help individual to identify patterns of behaviour that may be contributing to identified problems.

3.3 Provide the individual with support in identifying and implementing positive alternative behaviours.

3.4 Provide feedback to enable further awareness of the effects of behaviour.

3.5 Provide positive reinforcement of acceptable behaviour and acknowledge progress towards change when indicated.

3.6 Identify and assess resources required to provide support, for their effectiveness and suitability.

3.7 Identify personal development and training opportunities designed to promote behaviour change and encourage participation.

4. Manage conflict and negative responses

4.1 Give clear and accurate feedback regarding behaviour and its effects and implications.

4.2 Set clear and reasonable boundaries for behaviour and seek agreement on them.

4.3 Develop and use a range of strategies to manage effective interactions.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

applying knowledge and understanding of the impact of personal and organisational values

using a range of effective communication strategies for counselling, mediation, negotiation, advocacy and conflict management

applying principles of individual responsibility, autonomy and accountability

using strategies for behaviour management and change

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

cultural, gender, religious and social issues relevant to the individual, relationships and offending circumstances

service policies and procedures related to case management and professional role

behavioural and social theory relevant to offender profiles and criminogenic behaviour

role and function of the criminal justice system

relevant ethical and professional standards

service code of conduct and principles of duty of care

organisation’s and department’s record keeping and reporting systems with an awareness of environmental and/or sustainability practices

research and analysis methodology

welfare system, and community and professional support services

effects of values and beliefs on own behaviour

obvious and subtle forms of discrimination

relevant conditions of orders

workplace assessment

industrial relations principles relevant to own and team members’ responsibilities


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Encourage awareness of behaviour

1.1 Provide relevant information designed to develop awareness and understanding.

1.2 Encourage the individual to identify the consequences to self and others

1.3 Constructively address unacceptable attitudes and behaviour and negotiate changes.

2. Encourage personal responsibility

2.1 Encourage the individual to determine realistic and achievable individual goals.

2.2 Identify barriers to behaviour and attitude change and support positive approach.

2.3 Assess levels of motivation and commitment and encourage positive elements.

2.4 Identify realistic options for change, assess them for contribution to achieving goals and select options in consultation with the individual.

2.5 Monitor progress against agreed objectives, timetable and achievements and give positive encouragement.

2.6 Assist individual to monitor own progress and response to setbacks and relapses.

3. Promote selfmanagement

3.1 Support individual in identifying the sources and effects of personal difficulties.

3.2 Help individual to identify patterns of behaviour that may be contributing to identified problems.

3.3 Provide the individual with support in identifying and implementing positive alternative behaviours.

3.4 Provide feedback to enable further awareness of the effects of behaviour.

3.5 Provide positive reinforcement of acceptable behaviour and acknowledge progress towards change when indicated.

3.6 Identify and assess resources required to provide support, for their effectiveness and suitability.

3.7 Identify personal development and training opportunities designed to promote behaviour change and encourage participation.

4. Manage conflict and negative responses

4.1 Give clear and accurate feedback regarding behaviour and its effects and implications.

4.2 Set clear and reasonable boundaries for behaviour and seek agreement on them.

4.3 Develop and use a range of strategies to manage effective interactions.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Provide relevant information designed to develop awareness and understanding. 
Encourage the individual to identify the consequences to self and others 
Constructively address unacceptable attitudes and behaviour and negotiate changes. 
Encourage the individual to determine realistic and achievable individual goals. 
Identify barriers to behaviour and attitude change and support positive approach. 
Assess levels of motivation and commitment and encourage positive elements. 
Identify realistic options for change, assess them for contribution to achieving goals and select options in consultation with the individual. 
Monitor progress against agreed objectives, timetable and achievements and give positive encouragement. 
Assist individual to monitor own progress and response to setbacks and relapses. 
Support individual in identifying the sources and effects of personal difficulties. 
Help individual to identify patterns of behaviour that may be contributing to identified problems. 
Provide the individual with support in identifying and implementing positive alternative behaviours. 
Provide feedback to enable further awareness of the effects of behaviour. 
Provide positive reinforcement of acceptable behaviour and acknowledge progress towards change when indicated. 
Identify and assess resources required to provide support, for their effectiveness and suitability. 
Identify personal development and training opportunities designed to promote behaviour change and encourage participation. 
Give clear and accurate feedback regarding behaviour and its effects and implications. 
Set clear and reasonable boundaries for behaviour and seek agreement on them. 
Develop and use a range of strategies to manage effective interactions. 
Provide relevant information designed to develop awareness and understanding. 
Encourage the individual to identify the consequences to self and others 
Constructively address unacceptable attitudes and behaviour and negotiate changes. 
Encourage the individual to determine realistic and achievable individual goals. 
Identify barriers to behaviour and attitude change and support positive approach. 
Assess levels of motivation and commitment and encourage positive elements. 
Identify realistic options for change, assess them for contribution to achieving goals and select options in consultation with the individual. 
Monitor progress against agreed objectives, timetable and achievements and give positive encouragement. 
Assist individual to monitor own progress and response to setbacks and relapses. 
Support individual in identifying the sources and effects of personal difficulties. 
Help individual to identify patterns of behaviour that may be contributing to identified problems. 
Provide the individual with support in identifying and implementing positive alternative behaviours. 
Provide feedback to enable further awareness of the effects of behaviour. 
Provide positive reinforcement of acceptable behaviour and acknowledge progress towards change when indicated. 
Identify and assess resources required to provide support, for their effectiveness and suitability. 
Identify personal development and training opportunities designed to promote behaviour change and encourage participation. 
Give clear and accurate feedback regarding behaviour and its effects and implications. 
Set clear and reasonable boundaries for behaviour and seek agreement on them. 
Develop and use a range of strategies to manage effective interactions. 

Forms

Assessment Cover Sheet

CSCOFM018 - Provide guidance and counsel
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CSCOFM018 - Provide guidance and counsel

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: