This unit describes the skills required to develop case management approaches, supervise case management meetings and plans, support case management staff and review case activities and programs. This unit applies to those working in a supervisor or management role in offender management. This role may be undertaken in a custodial environment or community corrections setting.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to offender management.Those undertaking this unit work autonomously drawing upon support from a broad range of resources. The role requires critical reflection and evaluation skills as well as high level communication skills.No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting
X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
This unit contains a wide range of variables to reflect the diverse nature of offender management and the different services provided in and for correctional services. Selection from the range of variables will reflect the specific requirements of the work site and the defined work role.
Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual responsible for supervising offender management practices effectively as part of a coordinated team, including coping with difficulties, irregularities and changes to routine.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field
Offender management
Development and validation strategy and guide for assessors and learners
Student Learning Resources
Handouts Activities
Slides PPT
Assessment 1
Assessment 2
Assessment 3
Assessment 4
Elements of Competency
Performance Criteria
Element: Develop case management approaches
Ensure statutory requirements and obligations relevant to offenders are reflected in case management practices, including the degree of assessed risks and the organisation’s objectives and strategic plan.
Check that case management practices meet recording and reporting requirements.
Apply flexible case management practices to allow for individual requirements, cultural factors and differences.
Ensure that case management practices provide suitable and transparent protection for the rights and welfare of offenders and staff.
Actively involve case management teams and support agencies in the design and evaluation of case management approaches.
Element: Supervise case management meetings
Consult with all people with an interest in offenders’ outcomes and program and advise on the purpose and structure of the meeting.
Check and confirm the roles, responsibilities and expectations of people participating in the meeting.
Ensure that information is shared with offenders using effective two-way communication techniques that comply with relevant procedures.
Use communication methods that suit offenders and people with key interests in the offender’s case management.
Identify the requirements and conditions of service provision and establish agreement with offenders.
Define issues arising from involuntary participation and resistance and negotiate the consequences with offenders and service providers.
Define offenders’ needs, rights and obligations and ensure that the rights of all concerned are protected.
Element: Supervise case management plans
Check that case management plans reflect assessments of offenders’ needs and risks and organisation’s objectives and programs.
Use case plans to focus and encourage offenders to set and achieve realistic targets for change or action and to take personal responsibility.
Ensure case management plans reflect the full range of immediate, short and long-term needs and risks of offenders and other relevant parties.
Create action plans that reflect the case management approach appropriate for offenders’ needs and risks and available programs and services.
Determine and define processes for monitoring and changing case plans.
Put strategies in place to deal with complex or highrisk situations.
Match case plan requirements to experience, workload and geographical location of staff and support agencies.
Element: Support case management staff
Select and allocate staff members according to their skills and interests in case management, available time and resources.
Provide staff members with training and skills development to extend and promote their case management competencies and confidence.
Consult with staff members and routinely involve them actively in the design and evaluation of case management processes and/or practices.
Provide staff members with opportunities to extend their experience in all aspects of case management.
Support staff members with the resources needed to play an effective role in case management.
Encourage staff members to assess their performance in case management and to continuously improve their personal practice.
Provide guidance, counselling and debriefing routinely through team activities and individual contact with staff.
Element: Review case work activities and programs
Continually monitor the effectiveness of case management processes and practices against agreed goals, relevant services and programs, offender and stakeholder satisfaction.
Assess and develop the need for changes to case plans, including the need for ongoing intervention and strategies for alternatives.
Successfully negotiate proposed changes arising from case reviews with relevant parties.
Check that processes for case closure comply with case plan and organisational procedures.
Element: Develop case management approaches
Ensure statutory requirements and obligations relevant to offenders are reflected in case management practices, including the degree of assessed risks and the organisation’s objectives and strategic plan.
Check that case management practices meet recording and reporting requirements.
Apply flexible case management practices to allow for individual requirements, cultural factors and differences.
Ensure that case management practices provide suitable and transparent protection for the rights and welfare of offenders and staff.
Actively involve case management teams and support agencies in the design and evaluation of case management approaches.
Element: Supervise case management meetings
Consult with all people with an interest in offenders’ outcomes and program and advise on the purpose and structure of the meeting.
Check and confirm the roles, responsibilities and expectations of people participating in the meeting.
Ensure that information is shared with offenders using effective two-way communication techniques that comply with relevant procedures.
Use communication methods that suit offenders and people with key interests in the offender’s case management.
Identify the requirements and conditions of service provision and establish agreement with offenders.
Define issues arising from involuntary participation and resistance and negotiate the consequences with offenders and service providers.
Define offenders’ needs, rights and obligations and ensure that the rights of all concerned are protected.
Element: Supervise case management plans
Check that case management plans reflect assessments of offenders’ needs and risks and organisation’s objectives and programs.
Use case plans to focus and encourage offenders to set and achieve realistic targets for change or action and to take personal responsibility.
Ensure case management plans reflect the full range of immediate, short and long-term needs and risks of offenders and other relevant parties.
Create action plans that reflect the case management approach appropriate for offenders’ needs and risks and available programs and services.
Determine and define processes for monitoring and changing case plans.
Put strategies in place to deal with complex or highrisk situations.
Match case plan requirements to experience, workload and geographical location of staff and support agencies.
Element: Support case management staff
Select and allocate staff members according to their skills and interests in case management, available time and resources.
Provide staff members with training and skills development to extend and promote their case management competencies and confidence.
Consult with staff members and routinely involve them actively in the design and evaluation of case management processes and/or practices.
Provide staff members with opportunities to extend their experience in all aspects of case management.
Support staff members with the resources needed to play an effective role in case management.
Encourage staff members to assess their performance in case management and to continuously improve their personal practice.
Provide guidance, counselling and debriefing routinely through team activities and individual contact with staff.
Element: Review case work activities and programs
Continually monitor the effectiveness of case management processes and practices against agreed goals, relevant services and programs, offender and stakeholder satisfaction.
Assess and develop the need for changes to case plans, including the need for ongoing intervention and strategies for alternatives.
Successfully negotiate proposed changes arising from case reviews with relevant parties.
Check that processes for case closure comply with case plan and organisational procedures.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS
PERFORMANCE CRITERIA
Elements describe the essential outcomes
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.
1. Develop case management approaches
1.1 Ensure statutory requirements and obligations relevant to offenders are reflected in case management practices, including the degree of assessed risks and the organisation’s objectives and strategic plan.
1.2 Check that case management practices meet recording and reporting requirements.
1.3 Apply flexible case management practices to allow for individual requirements, cultural factors and differences.
1.4 Ensure that case management practices provide suitable and transparent protection for the rights and welfare of offenders and staff.
1.5 Actively involve case management teams and support agencies in the design and evaluation of case management approaches.
2. Supervise case management meetings
2.1 Consult with all people with an interest in offenders’ outcomes and program and advise on the purpose and structure of the meeting.
2.2 Check and confirm the roles, responsibilities and expectations of people participating in the meeting.
2.3 Ensure that information is shared with offenders using effective two-way communication techniques that comply with relevant procedures.
2.4 Use communication methods that suit offenders and people with key interests in the offender’s case management.
2.5 Identify the requirements and conditions of service provision and establish agreement with offenders.
2.6 Define issues arising from involuntary participation and resistance and negotiate the consequences with offenders and service providers.
2.7 Define offenders’ needs, rights and obligations and ensure that the rights of all concerned are protected.
3. Supervise case management plans
3.1 Check that case management plans reflect assessments of offenders’ needs and risks and organisation’s objectives and programs.
3.2 Use case plans to focus and encourage offenders to set and achieve realistic targets for change or action and to take personal responsibility.
3.3 Ensure case management plans reflect the full range of immediate, short and long-term needs and risks of offenders and other relevant parties.
3.4 Create action plans that reflect the case management approach appropriate for offenders’ needs and risks and available programs and services.
3.5 Determine and define processes for monitoring and changing case plans.
3.6 Put strategies in place to deal with complex or highrisk situations.
3.7 Match case plan requirements to experience, workload and geographical location of staff and support agencies.
4. Support case management staff
4.1 Select and allocate staff members according to their skills and interests in case management, available time and resources.
4.2 Provide staff members with training and skills development to extend and promote their case management competencies and confidence.
4.3 Consult with staff members and routinely involve them actively in the design and evaluation of case management processes and/or practices.
4.4 Provide staff members with opportunities to extend their experience in all aspects of case management.
4.5 Support staff members with the resources needed to play an effective role in case management.
4.6 Encourage staff members to assess their performance in case management and to continuously improve their personal practice.
4.7 Provide guidance, counselling and debriefing routinely through team activities and individual contact with staff.
5. Review case work activities and programs
5.1 Continually monitor the effectiveness of case management processes and practices against agreed goals, relevant services and programs, offender and stakeholder satisfaction.
5.2 Assess and develop the need for changes to case plans, including the need for ongoing intervention and strategies for alternatives.
5.3 Successfully negotiate proposed changes arising from case reviews with relevant parties.
5.4 Check that processes for case closure comply with case plan and organisational procedures.
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.
checking and analysing information for assessment of risks, special needs and developmental levels
taking responsibility for duty of care outcomes based on the degree of risk and special needs of offenders
preserving the rights and responsibilities of offenders and their safety and welfare
supporting staff and protecting their safety and welfare
providing supervision and case management strategies based on assessed risk and justifiable priorities
making decisions based on knowledge of the impact of cultural and personal values on behaviour, expectations and program objectives
responding to risks and incidents of varying degrees of severity
adapting service or program responses to different special needs
using clear, suitable and accurate communication
developing and analysing actions appropriate for case plans
collecting and analysing information
documenting case plans
complying with the organisation’s security policies and operating procedures related to contact with offenders
applying knowledge of statutory requirements relevant to the work sector and candidates’ roles
communicating case plan requirements in both formal and informal contact with offenders and key stakeholders
taking into account the values, needs and circumstances of people from different cultures
using personal, manual and electronic information
using support and resources available and applying the criteria for access
monitoring and responding to positive and negative progress
giving feedback on expectations and progress
maintaining a supportive and professional relationship with staff and support agencies
maintaining a focus on agreements and behaviour outcomes
identifying limits of role and taking actions to contact appropriate people
presenting case management information in formal and informal settings
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.
organisational policies, procedures and guidelines related to case management and offender programs and services
indicators of risk to offenders identified in offender risk management policies and processes and determined by the offender profile
procedures and requirements for case management reporting, including work site reporting processes and the organisation’s offender information system
accountability, including recording and reporting case management information
processes and procedures for breaches of regulations and associated disciplinary actions
access to information and restriction of access
appropriate relationships with offenders, staff and colleagues
rights and responsibilities of offenders
protocols for referral to specialist and support agencies
special needs
organisation’s code of conduct, code of ethics and duty of care
range of specialist support services and programs available to offenders
processes for getting advice and assistance when there are problems
cultural practices that will have an impact on decisions made about flexibility and allowances, additional support and special programs
impact of cultural and personal beliefs on values, relationships, attitudes and behaviour
cultural prohibitions that have an impact on physical contact, relationships and communication
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
ELEMENTS
PERFORMANCE CRITERIA
Elements describe the essential outcomes
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.
1. Develop case management approaches
1.1 Ensure statutory requirements and obligations relevant to offenders are reflected in case management practices, including the degree of assessed risks and the organisation’s objectives and strategic plan.
1.2 Check that case management practices meet recording and reporting requirements.
1.3 Apply flexible case management practices to allow for individual requirements, cultural factors and differences.
1.4 Ensure that case management practices provide suitable and transparent protection for the rights and welfare of offenders and staff.
1.5 Actively involve case management teams and support agencies in the design and evaluation of case management approaches.
2. Supervise case management meetings
2.1 Consult with all people with an interest in offenders’ outcomes and program and advise on the purpose and structure of the meeting.
2.2 Check and confirm the roles, responsibilities and expectations of people participating in the meeting.
2.3 Ensure that information is shared with offenders using effective two-way communication techniques that comply with relevant procedures.
2.4 Use communication methods that suit offenders and people with key interests in the offender’s case management.
2.5 Identify the requirements and conditions of service provision and establish agreement with offenders.
2.6 Define issues arising from involuntary participation and resistance and negotiate the consequences with offenders and service providers.
2.7 Define offenders’ needs, rights and obligations and ensure that the rights of all concerned are protected.
3. Supervise case management plans
3.1 Check that case management plans reflect assessments of offenders’ needs and risks and organisation’s objectives and programs.
3.2 Use case plans to focus and encourage offenders to set and achieve realistic targets for change or action and to take personal responsibility.
3.3 Ensure case management plans reflect the full range of immediate, short and long-term needs and risks of offenders and other relevant parties.
3.4 Create action plans that reflect the case management approach appropriate for offenders’ needs and risks and available programs and services.
3.5 Determine and define processes for monitoring and changing case plans.
3.6 Put strategies in place to deal with complex or highrisk situations.
3.7 Match case plan requirements to experience, workload and geographical location of staff and support agencies.
4. Support case management staff
4.1 Select and allocate staff members according to their skills and interests in case management, available time and resources.
4.2 Provide staff members with training and skills development to extend and promote their case management competencies and confidence.
4.3 Consult with staff members and routinely involve them actively in the design and evaluation of case management processes and/or practices.
4.4 Provide staff members with opportunities to extend their experience in all aspects of case management.
4.5 Support staff members with the resources needed to play an effective role in case management.
4.6 Encourage staff members to assess their performance in case management and to continuously improve their personal practice.
4.7 Provide guidance, counselling and debriefing routinely through team activities and individual contact with staff.
5. Review case work activities and programs
5.1 Continually monitor the effectiveness of case management processes and practices against agreed goals, relevant services and programs, offender and stakeholder satisfaction.
5.2 Assess and develop the need for changes to case plans, including the need for ongoing intervention and strategies for alternatives.
5.3 Successfully negotiate proposed changes arising from case reviews with relevant parties.
5.4 Check that processes for case closure comply with case plan and organisational procedures.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Ensure statutory requirements and obligations relevant to offenders are reflected in case management practices, including the degree of assessed risks and the organisation’s objectives and strategic plan.
Check that case management practices meet recording and reporting requirements.
Apply flexible case management practices to allow for individual requirements, cultural factors and differences.
Ensure that case management practices provide suitable and transparent protection for the rights and welfare of offenders and staff.
Actively involve case management teams and support agencies in the design and evaluation of case management approaches.
Consult with all people with an interest in offenders’ outcomes and program and advise on the purpose and structure of the meeting.
Check and confirm the roles, responsibilities and expectations of people participating in the meeting.
Ensure that information is shared with offenders using effective two-way communication techniques that comply with relevant procedures.
Use communication methods that suit offenders and people with key interests in the offender’s case management.
Identify the requirements and conditions of service provision and establish agreement with offenders.
Define issues arising from involuntary participation and resistance and negotiate the consequences with offenders and service providers.
Define offenders’ needs, rights and obligations and ensure that the rights of all concerned are protected.
Check that case management plans reflect assessments of offenders’ needs and risks and organisation’s objectives and programs.
Use case plans to focus and encourage offenders to set and achieve realistic targets for change or action and to take personal responsibility.
Ensure case management plans reflect the full range of immediate, short and long-term needs and risks of offenders and other relevant parties.
Create action plans that reflect the case management approach appropriate for offenders’ needs and risks and available programs and services.
Determine and define processes for monitoring and changing case plans.
Put strategies in place to deal with complex or highrisk situations.
Match case plan requirements to experience, workload and geographical location of staff and support agencies.
Select and allocate staff members according to their skills and interests in case management, available time and resources.
Provide staff members with training and skills development to extend and promote their case management competencies and confidence.
Consult with staff members and routinely involve them actively in the design and evaluation of case management processes and/or practices.
Provide staff members with opportunities to extend their experience in all aspects of case management.
Support staff members with the resources needed to play an effective role in case management.
Encourage staff members to assess their performance in case management and to continuously improve their personal practice.
Provide guidance, counselling and debriefing routinely through team activities and individual contact with staff.
Continually monitor the effectiveness of case management processes and practices against agreed goals, relevant services and programs, offender and stakeholder satisfaction.
Assess and develop the need for changes to case plans, including the need for ongoing intervention and strategies for alternatives.
Successfully negotiate proposed changes arising from case reviews with relevant parties.
Check that processes for case closure comply with case plan and organisational procedures.
Ensure statutory requirements and obligations relevant to offenders are reflected in case management practices, including the degree of assessed risks and the organisation’s objectives and strategic plan.
Check that case management practices meet recording and reporting requirements.
Apply flexible case management practices to allow for individual requirements, cultural factors and differences.
Ensure that case management practices provide suitable and transparent protection for the rights and welfare of offenders and staff.
Actively involve case management teams and support agencies in the design and evaluation of case management approaches.
Consult with all people with an interest in offenders’ outcomes and program and advise on the purpose and structure of the meeting.
Check and confirm the roles, responsibilities and expectations of people participating in the meeting.
Ensure that information is shared with offenders using effective two-way communication techniques that comply with relevant procedures.
Use communication methods that suit offenders and people with key interests in the offender’s case management.
Identify the requirements and conditions of service provision and establish agreement with offenders.
Define issues arising from involuntary participation and resistance and negotiate the consequences with offenders and service providers.
Define offenders’ needs, rights and obligations and ensure that the rights of all concerned are protected.
Check that case management plans reflect assessments of offenders’ needs and risks and organisation’s objectives and programs.
Use case plans to focus and encourage offenders to set and achieve realistic targets for change or action and to take personal responsibility.
Ensure case management plans reflect the full range of immediate, short and long-term needs and risks of offenders and other relevant parties.
Create action plans that reflect the case management approach appropriate for offenders’ needs and risks and available programs and services.
Determine and define processes for monitoring and changing case plans.
Put strategies in place to deal with complex or highrisk situations.
Match case plan requirements to experience, workload and geographical location of staff and support agencies.
Select and allocate staff members according to their skills and interests in case management, available time and resources.
Provide staff members with training and skills development to extend and promote their case management competencies and confidence.
Consult with staff members and routinely involve them actively in the design and evaluation of case management processes and/or practices.
Provide staff members with opportunities to extend their experience in all aspects of case management.
Support staff members with the resources needed to play an effective role in case management.
Encourage staff members to assess their performance in case management and to continuously improve their personal practice.
Provide guidance, counselling and debriefing routinely through team activities and individual contact with staff.
Continually monitor the effectiveness of case management processes and practices against agreed goals, relevant services and programs, offender and stakeholder satisfaction.
Assess and develop the need for changes to case plans, including the need for ongoing intervention and strategies for alternatives.
Successfully negotiate proposed changes arising from case reviews with relevant parties.
Check that processes for case closure comply with case plan and organisational procedures.