Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CSCOFM601A Mapping and Delivery Guide
Establish offender management practices

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CSCOFM601A - Establish offender management practices
Description This unit of competency describes the outcomes required to design the components of a case management plan to address the needs of individuals managed within an organisational policy determined by statutory accountability and committed to the strategic achievement of objectives, especially reducing offending behaviour.This unit replaces and is equivalent to CSCOFM019A Establish offender management practice.
Employability Skills The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements.
Learning Outcomes and Application Customisation will be required to accommodate the different work sites and defined work role contexts in which this unit will be applied.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable Not applicable
Competency Field Not applicable
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop a case management system.
  • Ensure that assessment of organisation's needs is undertaken according to organisation's philosophy, strategic plans, purpose and structure.
  • Consult information on a range of suitable interventions to address immediate, short and longer-term needs of the organisation's clients.
  • Consult key people in the organisation to ensure issues and options for their resolution are explored thoroughly.
  • Negotiate common goals, objectives and processes and establish agreement with key people in the organisation to ensure needs are addressed within statutory and organisational frameworks.
  • Explore a range of options for addressing the organisation's needs and include selected options in case management processes.
  • Determine processes for monitoring achievement of goals, timeframes and resources through consultation in the system planning stage.
  • Define roles, responsibilities and accountabilities for clients, stakeholders, workers and service providers.
  • Negotiate and get agreement on processes of appeal and the renegotiation of services and include in the system plan.
  • Identify and address relevant social, family, community, cultural and ideological considerations in the case management process.
       
Element: Design and monitor implementation procedures.
  • Ensure that practical strategies and resources to support key people involved in implementation are put in place.
  • Define negotiable and non-negotiable aspects of the case management process, and include controls to ensure they are maintained.
  • Negotiate and reach agreement on ongoing case management processes with key people in the organisation.
  • Ensure contracts with external service providers accurately reflect purpose, policies, objectives, timing and resource constraints.
  • Create procedures that ensure information is shared between key people in the organisation and those involved in the implementation of the processes.
  • Review and measure the progress of specialist client service delivery against defined performance indicators.
  • Check that procedures clearly define methods of dealing with crisis and risks.
  • Ensure that the case management process is understood and agreed to by involved supervisory staff.
  • Ensure procedures define resource evaluation methods for the ongoing implementation of the process.
  • Complete all relevant reporting procedures according to organisational requirements.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of employability skills as they relate to this unit

ability to establish offender management practices in a range of (two or more) contexts or occasions, over time.

Context of and specific resources for assessment

This unit contains a wide range of variables to reflect the diverse nature of offender management and the different services provided in and for correctional services. Selection from the range of variables will reflect the specific requirements of the work site and the defined work role.

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual responsible for developing and establishing offender management practices effectively as part of a coordinated team, including coping with difficulties, irregularities and changes to routine

copies of legislation, policies, procedures and guidelines relating to establishing offender management practices

access to appropriate learning and assessment support when required.

The context of performance will depend on the candidates' roles and responsibility, the strategic objectives of the organisations, the focus of case management programs and processes and the conditions required by:

different models of case management

programmed intervention

classification and review requirements

need and risk assessment

reporting and referring to specialists

protective care

high risk offenders

routine and special reports

review of sentence plan and conditions

organisational policy and procedures

relevant program standards

service and professional standards, including code of professional ethics or code of practice

case management models used in custodial environments

case management models used in community-based programs.

Method of assessment

The following assessment methods are suggested:

observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations

written and/or oral questioning to assess knowledge and understanding

completion of workplace documents and reports produced as part of routine work activities

third-party reports from experienced practitioners

completion of performance feedback from supervisors and colleagues.

Guidance information for assessment

Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

interpreting and applying legislation, strategic plans and organisational purpose

anticipating and managing organisational issues

developing and assessing models appropriate for intervention

collecting and analysing information

documenting plans and systems

consulting with and negotiating mutually agreed outcomes with staff at all levels in the organisation

verbal communication, including interviewing skills, negotiation and cross-cultural communication

interpersonal communication, including establishing and maintaining relationships and networks

researching current trends in case management

analysing and evaluating practices

planning for practice improvement

explaining complex issues with different people in the organisation

applying program evaluation and review strategies.

Required knowledge:

relevant policy including environmental and/or sustainability practices, procedures and legislation and statutory requirements related to offender management and services, quality management and assurance, organisational programs and services, strategic plans, and case management protocols and procedures

different models of intervention and behaviour change management

organisational and cultural protocols and systems

family structure, dynamics, communication and decision making

family support and family casework strategies

range of community services and available resources

indicators of abuse and accepted intervention strategies

effects of abuse on human development

effects of different forms of intervention

effects of incarceration

operational planning processes

report writing and documentation requirements

stress-management techniques

meeting procedures and facilitation

developing and maintaining appropriate networks

program specific knowledge, including:

organisation's policies, objectives and program requirements for addressing offending behaviour using a case management approach

organisation's criteria and protocols for suitability of programs and conditions for referral to programs within the organisation and in other agencies

range of approaches used to prevent and reduce the harm caused by specific offending behaviour and behaviour likely to lead to offending

theories of power and their analysis of relationships in the correctional environment

intervention techniques that use personal responsibility and motivation and a range of alternative strategies

partnership accountability that makes practice open to those who have an investment in the outcomes of case management and its role in reducing offending behaviour

restorative justice programs in which justice shifts from seeing crime as an offence against the state to treating it as an offence against people and relationships and tackling reconciliation and restitution at the human relationship level

alternative justice programs that focus on the offending behaviour and how to change it or require that the offender makes reparation rather than automatic incarceration

behaviour theories and therapeutic responses, including:

cognitive behavioural theory that emphasises the way that people's thinking affects their behaviour and how thinking patterns can be changed to improve problem-solving skills and give people acceptable and constructive alternatives to harmful and illegal behaviour

human development theory that uses knowledge of the ways in which common human behaviours change during a life span and the way priorities evolve through the stages of life

systems theory that focuses on the interdependence of individuals, families, groups, organisations, environments and cultures as an explanation of how people operate and interrelate

motivational interviewing that uses tactical and strategic persuasion to increase an individual's motivation by generating arguments for change from the individual

therapeutic group work that relies on knowledge of how the energies of group members can be mobilised and channelled to help each other and to increase responsibility and control

criminogenic factors in needs assessment that use testing of specific factors to determine appropriate intervention strategies

reflective practice that uses analysis of personal practice for increased self-awareness and professional development

grief and loss theories that explain how grief reactions to loss can result in a range of behaviour requiring consideration in the design of intervention and response.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Case management process should include the following requirements:

case management system is consistent with the organisation's mission, strategic plans and objectives and the political and social environment of the justice system

research a range of intervention systems and methods relevant to the clients and objectives of justice services

research the interests of key people in the organisation and in the professional support areas

case management system addresses the statutory and organisational framework of justice services

decisions about models are based on a choice and range of alternative options

processes, protocols and procedures are included in the planning

clear understanding of the roles, responsibilities and accountability for clients, key people and services involved

case management system includes appeals processes, renegotiating or terminating processes

case management system reflects all relevant social and cultural factors and relevant theory.

Implementation of the processes should include:

support strategies for key people involved in implementation

definition of what is mandatory and what is flexible

checking and confirming quality and consistency control mechanisms with key people

support services contracts

defining information processes, protocols and requirements

data gathering to determine progress against performance indicators

responses to crises and to risks

support and agreement from supervisors

processes necessary for evaluation

requirement for complete and accurate reports.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Ensure that assessment of organisation's needs is undertaken according to organisation's philosophy, strategic plans, purpose and structure. 
Consult information on a range of suitable interventions to address immediate, short and longer-term needs of the organisation's clients. 
Consult key people in the organisation to ensure issues and options for their resolution are explored thoroughly. 
Negotiate common goals, objectives and processes and establish agreement with key people in the organisation to ensure needs are addressed within statutory and organisational frameworks. 
Explore a range of options for addressing the organisation's needs and include selected options in case management processes. 
Determine processes for monitoring achievement of goals, timeframes and resources through consultation in the system planning stage. 
Define roles, responsibilities and accountabilities for clients, stakeholders, workers and service providers. 
Negotiate and get agreement on processes of appeal and the renegotiation of services and include in the system plan. 
Identify and address relevant social, family, community, cultural and ideological considerations in the case management process. 
Ensure that practical strategies and resources to support key people involved in implementation are put in place. 
Define negotiable and non-negotiable aspects of the case management process, and include controls to ensure they are maintained. 
Negotiate and reach agreement on ongoing case management processes with key people in the organisation. 
Ensure contracts with external service providers accurately reflect purpose, policies, objectives, timing and resource constraints. 
Create procedures that ensure information is shared between key people in the organisation and those involved in the implementation of the processes. 
Review and measure the progress of specialist client service delivery against defined performance indicators. 
Check that procedures clearly define methods of dealing with crisis and risks. 
Ensure that the case management process is understood and agreed to by involved supervisory staff. 
Ensure procedures define resource evaluation methods for the ongoing implementation of the process. 
Complete all relevant reporting procedures according to organisational requirements. 

Forms

Assessment Cover Sheet

CSCOFM601A - Establish offender management practices
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CSCOFM601A - Establish offender management practices

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: