Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CSCORG013 Mapping and Delivery Guide
Coordinate a work team

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CSCORG013 - Coordinate a work team
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to develop and maintain a cooperative work group, communicate objectives and required standards, support development activities and provide leadership to the work group.This unit applies to those working in a leadership role at an operational level. In practice, coordinating a work group may overlap with other generalist or specialist work activities.This is a generic management unit that has been designed to allow significant contextualisation according to the requirements of the organisation, management structures and candidates’ work roles and responsibilities.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to leadership.Those undertaking this unit usually work independently drawing upon support from a range of established resources. No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when coordinating a work group, including coping with difficulties, irregularities and breakdowns in routine.

This unit has been identified by industry as suitable for holistic assessment with:

BSBWOR401A Establish effective workplace relationships

BSBWOR402A Promote team effectiveness

BSBWOR404B Develop work priorities

Refer to advice in the CSC Assessment Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field Organisational administration and management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop and maintain a cooperative work group
  • Encourage staff to make constructive contributions to team decisions and planning.
  • Acknowledge contributions to work group operations and respond positively to feedback and suggestions from team members.
  • Ensure staff members contribute actively to the implementation of new work practices.
  • Address conflict between staff members.
       
Element: Communicate objectives and required standards
  • Ensure staff members are aware of relevant information affecting the work group.
  • Inform staff of required objectives and standards and encourage staff commitment to objectives and standards to promote continuous improvement.
  • Model and promote principles and practices of safe, fair and participative work practices to staff.
  • Provide regular constructive feedback on all aspects of work performance to individuals and team to promote continuous improvement.
  • Assess performance and address requirements in a fair and timely manner.
       
Element: Support development activities
  • Identify specific training needs of individuals and provide training and development opportunities.
  • Develop and implement agreed action plans to meet individual and group training and development needs.
  • Encourage and support staff in applying skills and knowledge in the workplace.
  • Encourage and support staff to attend training courses and to take up other development opportunities.
       
Element: Provide leadership to the work group
  • Check and confirm the link between the function of the group and the goals of the organisation.
  • Use participative decision making to develop, implement and review work of the group and to allocate responsibilities where appropriate.
  • Give opportunities and encouragement to others to develop new and innovative work practices and strategies.
  • Identify and resolve conflict with minimum disruption to work group function.
  • Provide staff with the support and supervision necessary to perform work safely and without risk to health.
  • Allocate tasks within the competence of staff and support staff with appropriate authority, autonomy and training.
  • Ensure supervision is appropriate to changing priorities and situations and takes into account the different needs of individuals and the requirements of the task.
       
Element: Develop and maintain a cooperative work group
  • Encourage staff to make constructive contributions to team decisions and planning.
  • Acknowledge contributions to work group operations and respond positively to feedback and suggestions from team members.
  • Ensure staff members contribute actively to the implementation of new work practices.
  • Address conflict between staff members.
       
Element: Communicate objectives and required standards
  • Ensure staff members are aware of relevant information affecting the work group.
  • Inform staff of required objectives and standards and encourage staff commitment to objectives and standards to promote continuous improvement.
  • Model and promote principles and practices of safe, fair and participative work practices to staff.
  • Provide regular constructive feedback on all aspects of work performance to individuals and team to promote continuous improvement.
  • Assess performance and address requirements in a fair and timely manner.
       
Element: Support development activities
  • Identify specific training needs of individuals and provide training and development opportunities.
  • Develop and implement agreed action plans to meet individual and group training and development needs.
  • Encourage and support staff in applying skills and knowledge in the workplace.
  • Encourage and support staff to attend training courses and to take up other development opportunities.
       
Element: Provide leadership to the work group
  • Check and confirm the link between the function of the group and the goals of the organisation.
  • Use participative decision making to develop, implement and review work of the group and to allocate responsibilities where appropriate.
  • Give opportunities and encouragement to others to develop new and innovative work practices and strategies.
  • Identify and resolve conflict with minimum disruption to work group function.
  • Provide staff with the support and supervision necessary to perform work safely and without risk to health.
  • Allocate tasks within the competence of staff and support staff with appropriate authority, autonomy and training.
  • Ensure supervision is appropriate to changing priorities and situations and takes into account the different needs of individuals and the requirements of the task.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Develop and maintain a cooperative work group

1.1 Encourage staff to make constructive contributions to team decisions and planning.

1.2 Acknowledge contributions to work group operations and respond positively to feedback and suggestions from team members.

1.3 Ensure staff members contribute actively to the implementation of new work practices.

1.4 Address conflict between staff members.

2. Communicate objectives and required standards

2.1 Ensure staff members are aware of relevant information affecting the work group.

2.2 Inform staff of required objectives and standards and encourage staff commitment to objectives and standards to promote continuous improvement.

2.3 Model and promote principles and practices of safe, fair and participative work practices to staff.

2.4 Provide regular constructive feedback on all aspects of work performance to individuals and team to promote continuous improvement.

2.5 Assess performance and address requirements in a fair and timely manner.

3. Support development activities

3.1 Identify specific training needs of individuals and provide training and development opportunities.

3.2 Develop and implement agreed action plans to meet individual and group training and development needs.

3.3 Encourage and support staff in applying skills and knowledge in the workplace.

3.4 Encourage and support staff to attend training courses and to take up other development opportunities.

4. Provide leadership to the work group

4.1 Check and confirm the link between the function of the group and the goals of the organisation.

4.2 Use participative decision making to develop, implement and review work of the group and to allocate responsibilities where appropriate.

4.3 Give opportunities and encouragement to others to develop new and innovative work practices and strategies.

4.4 Identify and resolve conflict with minimum disruption to work group function.

4.5 Provide staff with the support and supervision necessary to perform work safely and without risk to health.

4.6 Allocate tasks within the competence of staff and support staff with appropriate authority, autonomy and training.

4.7 Ensure supervision is appropriate to changing priorities and situations and takes into account the different needs of individuals and the requirements of the task.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

using effective communication techniques related to mediation, mentoring, collaboration and cooperation

reporting on the achievement of work outcomes

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation's policies and procedures related to coordinating a work team

strategies for performance development in the workplace

principles of effective team operation

principles of conflict resolution

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Develop and maintain a cooperative work group

1.1 Encourage staff to make constructive contributions to team decisions and planning.

1.2 Acknowledge contributions to work group operations and respond positively to feedback and suggestions from team members.

1.3 Ensure staff members contribute actively to the implementation of new work practices.

1.4 Address conflict between staff members.

2. Communicate objectives and required standards

2.1 Ensure staff members are aware of relevant information affecting the work group.

2.2 Inform staff of required objectives and standards and encourage staff commitment to objectives and standards to promote continuous improvement.

2.3 Model and promote principles and practices of safe, fair and participative work practices to staff.

2.4 Provide regular constructive feedback on all aspects of work performance to individuals and team to promote continuous improvement.

2.5 Assess performance and address requirements in a fair and timely manner.

3. Support development activities

3.1 Identify specific training needs of individuals and provide training and development opportunities.

3.2 Develop and implement agreed action plans to meet individual and group training and development needs.

3.3 Encourage and support staff in applying skills and knowledge in the workplace.

3.4 Encourage and support staff to attend training courses and to take up other development opportunities.

4. Provide leadership to the work group

4.1 Check and confirm the link between the function of the group and the goals of the organisation.

4.2 Use participative decision making to develop, implement and review work of the group and to allocate responsibilities where appropriate.

4.3 Give opportunities and encouragement to others to develop new and innovative work practices and strategies.

4.4 Identify and resolve conflict with minimum disruption to work group function.

4.5 Provide staff with the support and supervision necessary to perform work safely and without risk to health.

4.6 Allocate tasks within the competence of staff and support staff with appropriate authority, autonomy and training.

4.7 Ensure supervision is appropriate to changing priorities and situations and takes into account the different needs of individuals and the requirements of the task.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Encourage staff to make constructive contributions to team decisions and planning. 
Acknowledge contributions to work group operations and respond positively to feedback and suggestions from team members. 
Ensure staff members contribute actively to the implementation of new work practices. 
Address conflict between staff members. 
Ensure staff members are aware of relevant information affecting the work group. 
Inform staff of required objectives and standards and encourage staff commitment to objectives and standards to promote continuous improvement. 
Model and promote principles and practices of safe, fair and participative work practices to staff. 
Provide regular constructive feedback on all aspects of work performance to individuals and team to promote continuous improvement. 
Assess performance and address requirements in a fair and timely manner. 
Identify specific training needs of individuals and provide training and development opportunities. 
Develop and implement agreed action plans to meet individual and group training and development needs. 
Encourage and support staff in applying skills and knowledge in the workplace. 
Encourage and support staff to attend training courses and to take up other development opportunities. 
Check and confirm the link between the function of the group and the goals of the organisation. 
Use participative decision making to develop, implement and review work of the group and to allocate responsibilities where appropriate. 
Give opportunities and encouragement to others to develop new and innovative work practices and strategies. 
Identify and resolve conflict with minimum disruption to work group function. 
Provide staff with the support and supervision necessary to perform work safely and without risk to health. 
Allocate tasks within the competence of staff and support staff with appropriate authority, autonomy and training. 
Ensure supervision is appropriate to changing priorities and situations and takes into account the different needs of individuals and the requirements of the task. 
Encourage staff to make constructive contributions to team decisions and planning. 
Acknowledge contributions to work group operations and respond positively to feedback and suggestions from team members. 
Ensure staff members contribute actively to the implementation of new work practices. 
Address conflict between staff members. 
Ensure staff members are aware of relevant information affecting the work group. 
Inform staff of required objectives and standards and encourage staff commitment to objectives and standards to promote continuous improvement. 
Model and promote principles and practices of safe, fair and participative work practices to staff. 
Provide regular constructive feedback on all aspects of work performance to individuals and team to promote continuous improvement. 
Assess performance and address requirements in a fair and timely manner. 
Identify specific training needs of individuals and provide training and development opportunities. 
Develop and implement agreed action plans to meet individual and group training and development needs. 
Encourage and support staff in applying skills and knowledge in the workplace. 
Encourage and support staff to attend training courses and to take up other development opportunities. 
Check and confirm the link between the function of the group and the goals of the organisation. 
Use participative decision making to develop, implement and review work of the group and to allocate responsibilities where appropriate. 
Give opportunities and encouragement to others to develop new and innovative work practices and strategies. 
Identify and resolve conflict with minimum disruption to work group function. 
Provide staff with the support and supervision necessary to perform work safely and without risk to health. 
Allocate tasks within the competence of staff and support staff with appropriate authority, autonomy and training. 
Ensure supervision is appropriate to changing priorities and situations and takes into account the different needs of individuals and the requirements of the task. 

Forms

Assessment Cover Sheet

CSCORG013 - Coordinate a work team
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CSCORG013 - Coordinate a work team

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: