Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CSCORG018 Mapping and Delivery Guide
Manage a work unit

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CSCORG018 - Manage a work unit
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to plan and monitor the services of a work unit, manage unit resources, supervise and support staff and demonstrate effective decision making.This unit applies to those with both general and specialist competencies from a range of occupational areas within correctional services. Factors that will influence the application of this unit will include:type of institution and degrees of custody and securitysize, number of staff and range of serviceslocation, layout and construction or designavailable and required accommodationphilosophy, objectives and purpose of the organisationIn practice, managing a work unit will overlap with other generalist or specialist work activities such as work unit planning, managing activities to meet client requirements, coordinating resource allocation and usage, coordinating a work team, etc.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to allocation of resources.Those undertaking this unit work autonomously, occasionally accessing and evaluating support from a broad range of sources. The role requires critical reflection, organisation and high level communication skills.No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when managing a work unit, including coping with difficulties, irregularities and breakdowns in routine.

Assessment should include the opportunity to demonstrate evidence from work in the wider community. Evidence should be gathered over time in a range of contexts to ensure the candidate can achieve the unit outcome and apply the competency in different situations or environments.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field Organisational administration and management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan and monitor the services of a work unit
  • Ensure that work unit guidelines, procedures and practices are developed, monitored and reviewed through active consultation and participation with all key people.
  • Promote the contribution of the work unit and its outcomes in the organisation and correctional community.
  • Design and monitor internal information and reporting systems for efficiency, effective communication and accountability.
  • Maintain regular team meetings designed to encourage routine participation in planning and services review.
  • Maintain liaison with other relevant key people in the community and related agencies.
       
Element: Manage unit resources
  • Determine required resources to enable achievement of work unit objectives.
  • Facilitate cooperation in the work unit through balanced and fair work allocation and recognition of all contributions.
  • Ensure that physical resources are maintained to agreed health and safety standards.
  • Monitor financial expenditure to ensure that budgets and delegations are kept within agreed limits and allocations.
  • Ensure that financial reporting systems are consistent with organisational and contract requirements.
       
Element: Supervise and support staff
  • Identify and monitor staff functions, duties and responsibilities required for the effective and productive operation of the unit.
  • Recruit and select staff according to identified criteria and procedures.
  • Identify any skills shortages and staff development needs and provide appropriate training.
  • Identify and counsel inappropriate behaviour to promote a positive attitude towards industry standards and performance improvement.
  • Promote achievements and support and reinforce productive and effective behaviour with team members.
  • Ensure that staff performance appraisal and counselling are provided according to policies and work contracts.
  • Identify issues and concerns affecting work performance of staff and provide counselling and support to resolve problems.
       
Element: Make effective decisions
  • Apply team-building strategies to achieve strengthened individual and team commitment to organisational vision and work unit goals.
  • Use a range of consultation methods to involve staff, management and other related services in the decisions affecting the work unit.
  • Promote the use of problem-solving strategies and techniques to produce creative and innovative thinking.
  • Evaluate decisions and actions for their effectiveness and positive outcomes and make adjustments to plans.
  • Ensure that decisions and actions are documented, reported and recorded according to agreed procedures.
       
Element: Plan and monitor the services of a work unit
  • Ensure that work unit guidelines, procedures and practices are developed, monitored and reviewed through active consultation and participation with all key people.
  • Promote the contribution of the work unit and its outcomes in the organisation and correctional community.
  • Design and monitor internal information and reporting systems for efficiency, effective communication and accountability.
  • Maintain regular team meetings designed to encourage routine participation in planning and services review.
  • Maintain liaison with other relevant key people in the community and related agencies.
       
Element: Manage unit resources
  • Determine required resources to enable achievement of work unit objectives.
  • Facilitate cooperation in the work unit through balanced and fair work allocation and recognition of all contributions.
  • Ensure that physical resources are maintained to agreed health and safety standards.
  • Monitor financial expenditure to ensure that budgets and delegations are kept within agreed limits and allocations.
  • Ensure that financial reporting systems are consistent with organisational and contract requirements.
       
Element: Supervise and support staff
  • Identify and monitor staff functions, duties and responsibilities required for the effective and productive operation of the unit.
  • Recruit and select staff according to identified criteria and procedures.
  • Identify any skills shortages and staff development needs and provide appropriate training.
  • Identify and counsel inappropriate behaviour to promote a positive attitude towards industry standards and performance improvement.
  • Promote achievements and support and reinforce productive and effective behaviour with team members.
  • Ensure that staff performance appraisal and counselling are provided according to policies and work contracts.
  • Identify issues and concerns affecting work performance of staff and provide counselling and support to resolve problems.
       
Element: Make effective decisions
  • Apply team-building strategies to achieve strengthened individual and team commitment to organisational vision and work unit goals.
  • Use a range of consultation methods to involve staff, management and other related services in the decisions affecting the work unit.
  • Promote the use of problem-solving strategies and techniques to produce creative and innovative thinking.
  • Evaluate decisions and actions for their effectiveness and positive outcomes and make adjustments to plans.
  • Ensure that decisions and actions are documented, reported and recorded according to agreed procedures.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Plan and monitor the services of a work unit

1.1 Ensure that work unit guidelines, procedures and practices are developed, monitored and reviewed through active consultation and participation with all key people.

1.2 Promote the contribution of the work unit and its outcomes in the organisation and correctional community.

1.3 Design and monitor internal information and reporting systems for efficiency, effective communication and accountability.

1.4 Maintain regular team meetings designed to encourage routine participation in planning and services review.

1.5 Maintain liaison with other relevant key people in the community and related agencies.

2. Manage unit resources

2.1 Determine required resources to enable achievement of work unit objectives.

2.2 Facilitate cooperation in the work unit through balanced and fair work allocation and recognition of all contributions.

2.3 Ensure that physical resources are maintained to agreed health and safety standards.

2.4 Monitor financial expenditure to ensure that budgets and delegations are kept within agreed limits and allocations.

2.5 Ensure that financial reporting systems are consistent with organisational and contract requirements.

3. Supervise and support staff

3.1 Identify and monitor staff functions, duties and responsibilities required for the effective and productive operation of the unit.

3.2 Recruit and select staff according to identified criteria and procedures.

3.3 Identify any skills shortages and staff development needs and provide appropriate training.

3.4 Identify and counsel inappropriate behaviour to promote a positive attitude towards industry standards and performance improvement.

3.5 Promote achievements and support and reinforce productive and effective behaviour with team members.

3.6 Ensure that staff performance appraisal and counselling are provided according to policies and work contracts.

3.7 Identify issues and concerns affecting work performance of staff and provide counselling and support to resolve problems.

4. Make effective decisions

4.1 Apply team-building strategies to achieve strengthened individual and team commitment to organisational vision and work unit goals.

4.2 Use a range of consultation methods to involve staff, management and other related services in the decisions affecting the work unit.

4.3 Promote the use of problem-solving strategies and techniques to produce creative and innovative thinking.

4.4 Evaluate decisions and actions for their effectiveness and positive outcomes and make adjustments to plans.

4.5 Ensure that decisions and actions are documented, reported and recorded according to agreed procedures.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

accessing and using legislation and guidelines relating to managing the work unit, including physical, human and financial resources

interpreting and explaining organisational policies, procedures and strategic plans and assisting others to apply them in the workplace

planning and developing work unit objectives and effectiveness measures

using team building strategies

undertaking grievance counselling and resolving conflict in work teams

delegating work to others

recruiting and selecting staff using approved methodologies and strategies

identifying training needs and skills shortages

undertaking effective liaison, negotiation and consultation with stakeholders

interpreting budgets and applying financial management strategies

preparing written advice and reports requiring analysis and accurate expression

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, regulations, policies and procedures relating to protocols and guidelines in relation to managing a work unit

environmental or sustainability legislation, regulations and codes of practice applicable to industry

financial management and budgetary processes in the organisation

consultative mechanisms and protocols of the organisation

political and industrial relations context of the industry

group dynamics

conflict resolution techniques

meeting formats and facilitation or chairing requirements

recruitment and staff selection methodologies

team-building strategies

strategic plans and work unit and business plans

equal employment opportunities, equity and diversity principles

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Plan and monitor the services of a work unit

1.1 Ensure that work unit guidelines, procedures and practices are developed, monitored and reviewed through active consultation and participation with all key people.

1.2 Promote the contribution of the work unit and its outcomes in the organisation and correctional community.

1.3 Design and monitor internal information and reporting systems for efficiency, effective communication and accountability.

1.4 Maintain regular team meetings designed to encourage routine participation in planning and services review.

1.5 Maintain liaison with other relevant key people in the community and related agencies.

2. Manage unit resources

2.1 Determine required resources to enable achievement of work unit objectives.

2.2 Facilitate cooperation in the work unit through balanced and fair work allocation and recognition of all contributions.

2.3 Ensure that physical resources are maintained to agreed health and safety standards.

2.4 Monitor financial expenditure to ensure that budgets and delegations are kept within agreed limits and allocations.

2.5 Ensure that financial reporting systems are consistent with organisational and contract requirements.

3. Supervise and support staff

3.1 Identify and monitor staff functions, duties and responsibilities required for the effective and productive operation of the unit.

3.2 Recruit and select staff according to identified criteria and procedures.

3.3 Identify any skills shortages and staff development needs and provide appropriate training.

3.4 Identify and counsel inappropriate behaviour to promote a positive attitude towards industry standards and performance improvement.

3.5 Promote achievements and support and reinforce productive and effective behaviour with team members.

3.6 Ensure that staff performance appraisal and counselling are provided according to policies and work contracts.

3.7 Identify issues and concerns affecting work performance of staff and provide counselling and support to resolve problems.

4. Make effective decisions

4.1 Apply team-building strategies to achieve strengthened individual and team commitment to organisational vision and work unit goals.

4.2 Use a range of consultation methods to involve staff, management and other related services in the decisions affecting the work unit.

4.3 Promote the use of problem-solving strategies and techniques to produce creative and innovative thinking.

4.4 Evaluate decisions and actions for their effectiveness and positive outcomes and make adjustments to plans.

4.5 Ensure that decisions and actions are documented, reported and recorded according to agreed procedures.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Ensure that work unit guidelines, procedures and practices are developed, monitored and reviewed through active consultation and participation with all key people. 
Promote the contribution of the work unit and its outcomes in the organisation and correctional community. 
Design and monitor internal information and reporting systems for efficiency, effective communication and accountability. 
Maintain regular team meetings designed to encourage routine participation in planning and services review. 
Maintain liaison with other relevant key people in the community and related agencies. 
Determine required resources to enable achievement of work unit objectives. 
Facilitate cooperation in the work unit through balanced and fair work allocation and recognition of all contributions. 
Ensure that physical resources are maintained to agreed health and safety standards. 
Monitor financial expenditure to ensure that budgets and delegations are kept within agreed limits and allocations. 
Ensure that financial reporting systems are consistent with organisational and contract requirements. 
Identify and monitor staff functions, duties and responsibilities required for the effective and productive operation of the unit. 
Recruit and select staff according to identified criteria and procedures. 
Identify any skills shortages and staff development needs and provide appropriate training. 
Identify and counsel inappropriate behaviour to promote a positive attitude towards industry standards and performance improvement. 
Promote achievements and support and reinforce productive and effective behaviour with team members. 
Ensure that staff performance appraisal and counselling are provided according to policies and work contracts. 
Identify issues and concerns affecting work performance of staff and provide counselling and support to resolve problems. 
Apply team-building strategies to achieve strengthened individual and team commitment to organisational vision and work unit goals. 
Use a range of consultation methods to involve staff, management and other related services in the decisions affecting the work unit. 
Promote the use of problem-solving strategies and techniques to produce creative and innovative thinking. 
Evaluate decisions and actions for their effectiveness and positive outcomes and make adjustments to plans. 
Ensure that decisions and actions are documented, reported and recorded according to agreed procedures. 
Ensure that work unit guidelines, procedures and practices are developed, monitored and reviewed through active consultation and participation with all key people. 
Promote the contribution of the work unit and its outcomes in the organisation and correctional community. 
Design and monitor internal information and reporting systems for efficiency, effective communication and accountability. 
Maintain regular team meetings designed to encourage routine participation in planning and services review. 
Maintain liaison with other relevant key people in the community and related agencies. 
Determine required resources to enable achievement of work unit objectives. 
Facilitate cooperation in the work unit through balanced and fair work allocation and recognition of all contributions. 
Ensure that physical resources are maintained to agreed health and safety standards. 
Monitor financial expenditure to ensure that budgets and delegations are kept within agreed limits and allocations. 
Ensure that financial reporting systems are consistent with organisational and contract requirements. 
Identify and monitor staff functions, duties and responsibilities required for the effective and productive operation of the unit. 
Recruit and select staff according to identified criteria and procedures. 
Identify any skills shortages and staff development needs and provide appropriate training. 
Identify and counsel inappropriate behaviour to promote a positive attitude towards industry standards and performance improvement. 
Promote achievements and support and reinforce productive and effective behaviour with team members. 
Ensure that staff performance appraisal and counselling are provided according to policies and work contracts. 
Identify issues and concerns affecting work performance of staff and provide counselling and support to resolve problems. 
Apply team-building strategies to achieve strengthened individual and team commitment to organisational vision and work unit goals. 
Use a range of consultation methods to involve staff, management and other related services in the decisions affecting the work unit. 
Promote the use of problem-solving strategies and techniques to produce creative and innovative thinking. 
Evaluate decisions and actions for their effectiveness and positive outcomes and make adjustments to plans. 
Ensure that decisions and actions are documented, reported and recorded according to agreed procedures. 

Forms

Assessment Cover Sheet

CSCORG018 - Manage a work unit
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CSCORG018 - Manage a work unit

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: