Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CSCORG023 Mapping and Delivery Guide
Provide leadership in justice services

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CSCORG023 - Provide leadership in justice services
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to promote the role and contribution of justice services in the community, monitor and develop the quality of justice services and represent the interests of the justice system in national and/or international forums.This unit applies to those working in management within justice services.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit work autonomously, intuitively accessing and evaluating support from a broad range of sources. The role requires sophisticated analysis and organisation skills and high level oral communication skills.No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual responsible for providing leadership in justice services as part of a coordinated team, including coping with difficulties, irregularities and changes to routine.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field Organisational administration and management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Promote the role and contribution of justice services in the community
  • Consult colleagues in the justice system about mutual interests to promote open, frank and confidential discussion and a positive image of the purpose and contributions of the organisation.
  • Inform colleagues about service plans and activities, emerging threats and opportunities in which they have an interest.
  • Ensure that roles, relationships and protocols of communication and mutual support are clear, realistic and productive.
  • Ensure that networks and work relationships are developed and maintained to provide identifiable benefits to organisations, clients and services.
  • Promote a positive and energetic image of justice services at every available opportunity, using a range of media and forums.
  • Present contemporary issues concerning justice services to key people and communities in a confident and comprehensive way, ensuring open and informed debate and decision making.
  • Provide authoritative and specialist advice within the area of responsibility to a wide range of interests.
       
Element: Monitor and develop the quality of justice services
  • Research standards and benchmarks for justice and promote them using flexible consultation strategies with all key interest groups in the justice system.
  • Use a wide range of opportunities to raise awareness and commitment to the value of justice services amongst service providers, staff and the community.
  • Analyse information on the performance of services from a wide range of sources and check for community reactions and quality performance.
  • Analyse political, legal and structural issues that have an impact on the justice system for their effect on future needs and provisions.
  • Consult decision makers and provide them with information about the provision of justice services and the issues related to them.
  • Check that information about the justice services is upto-date, reliable, accurate and consistent with the needs of the audience.
  • Encourage key people to contribute constructively and openly to debates about justice services in a way that promotes creative and forward-looking progress.
       
Element: Represent the interests of the justice system in national and/or international forums
  • Prepare reports on activities, progress, results and achievements that are timely, accurate and in line with professional agreements and protocols.
  • Prepare reports that contain clear and accurate information about emerging threats and opportunities with the degree of urgency appropriate to the situation.
  • Negotiate objectives and proposals for action that are clear and realistic.
  • Present proposals for action at appropriate times to those who need to use them in decision-making processes.
  • Address disagreements with the intention of making constructive efforts to resolve them and maintain good working relationships.
  • Conduct consultations with relevant people in a respectful way that values differences as well as agreement.
  • Provide clear and relevant guidance on values, ethics and standards of practice and give support to the promotion and maintenance of these values.
  • Where problems and conflicts arise that cannot be addressed routinely, provide adequate resources to resolve the situation promptly.
       
Element: Represent the interests of the justice system in national and/or international forums
  • Prepare reports on activities, progress, results and achievements that are timely, accurate and in line with professional agreements and protocols.
  • Prepare reports that contain clear and accurate information about emerging threats and opportunities with the degree of urgency appropriate to the situation.
  • Negotiate objectives and proposals for action that are clear and realistic.
  • Present proposals for action at appropriate times to those who need to use them in decision-making processes.
  • Address disagreements with the intention of making constructive efforts to resolve them and maintain good working relationships.
  • Conduct consultations with relevant people in a respectful way that values differences as well as agreement.
  • Provide clear and relevant guidance on values, ethics and standards of practice and give support to the promotion and maintenance of these values.
  • Where problems and conflicts arise that cannot be addressed routinely, provide adequate resources to resolve the situation promptly.
       
Element: Promote the role and contribution of justice services in the community
  • Consult colleagues in the justice system, government agencies and NGOs about mutual interests to promote open, frank and confidential discussion and a positive image of the purpose and contributions of the organisation
       
Element: Inform colleagues about service plans and activities, emerging threats and opportunities in which they have an interest
       
Element: Ensure roles, relationships and protocols of communication and mutual support are clear, realistic and productive
       
Element: Ensure networks and work relationships are developed and maintained to provide identifiable benefits to organisations, clients and services
       
Element: Promote a positive and energetic image of justice services at every available opportunity, using a range of media and forums
       
Element: Present contemporary issues concerning justice services to key stakeholders and communities in a confident and comprehensive way, ensuring open and informed debate and decision making
       
Element: Provide authoritative and specialist advice within the area of responsibility to a wide range of interests
       
Element: Monitor and develop the quality of justice services
  • Research standards and benchmarks for justice and promote them using flexible consultation strategies with all key interest groups in the justice system
       
Element: Use a wide range of opportunities to raise awareness and commitment to the value of justice services amongst service providers, staff and the community
       
Element: Analyse information on the performance of services from a wide range of sources and check for community reactions and quality performance
       
Element: Analyse political, legal and structural issues that have an impact on the justice system for their effect on future needs and provisions
       
Element: Consult decision makers and provide them with information about the provision of justice services and the issues related to them
       
Element: Check information about the justice service is upto-date, reliable, accurate and consistent with the needs of the audience
       
Element: Encourage key stakeholders to contribute constructively and openly to debates about justice services in a way that promotes creative and forward-looking progress
       
Element: Represent the interests of the justice system in State/Territory or Nationalforums
  • Prepare reports on activities, progress, results and achievements that are timely, accurate and in line with professional agreements and protocols
       
Element: Prepare reports that contain clear and accurate information about emerging threats and opportunities with the degree of urgency appropriate to the situation
       
Element: Negotiate objectives and proposals for action that are clear and realistic
       
Element: Present proposals for action at appropriate times to those who need to use them in decision-making processes
       
Element: Address disagreements with the intention of making constructive efforts to resolve them and maintain good working relationships
       
Element: Conduct consultations with relevant people in a respectful way that values differences as well as agreement
       
Element: Provide clear and relevant guidance on values, ethics and standards of practice and give support to the promotion and maintenance of these values
       
Element: Where problems and conflicts arise that cannot be addressed routinely, provide adequate resources to resolve the situation promptly
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Promote the role and contribution of justice services in the community

1.1 Consult colleagues in the justice system about mutual interests to promote open, frank and confidential discussion and a positive image of the purpose and contributions of the organisation.

1.2 Inform colleagues about service plans and activities, emerging threats and opportunities in which they have an interest.

1.3 Ensure that roles, relationships and protocols of communication and mutual support are clear, realistic and productive.

1.4 Ensure that networks and work relationships are developed and maintained to provide identifiable benefits to organisations, clients and services.

1.5 Promote a positive and energetic image of justice services at every available opportunity, using a range of media and forums.

1.6 Present contemporary issues concerning justice services to key people and communities in a confident and comprehensive way, ensuring open and informed debate and decision making.

1.7 Provide authoritative and specialist advice within the area of responsibility to a wide range of interests.

2. Monitor and develop the quality of justice services

2.1 Research standards and benchmarks for justice and promote them using flexible consultation strategies with all key interest groups in the justice system.

2.2 Use a wide range of opportunities to raise awareness and commitment to the value of justice services amongst service providers, staff and the community.

2.3 Analyse information on the performance of services from a wide range of sources and check for community reactions and quality performance.

2.4 Analyse political, legal and structural issues that have an impact on the justice system for their effect on future needs and provisions.

2.5 Consult decision makers and provide them with information about the provision of justice services and the issues related to them.

2.6 Check that information about the justice services is upto-date, reliable, accurate and consistent with the needs of the audience.

2.7 Encourage key people to contribute constructively and openly to debates about justice services in a way that promotes creative and forward-looking progress.

3. Represent the interests of the justice system in national and/or international forums

3.1 Prepare reports on activities, progress, results and achievements that are timely, accurate and in line with professional agreements and protocols.

3.2 Prepare reports that contain clear and accurate information about emerging threats and opportunities with the degree of urgency appropriate to the situation.

3.3 Negotiate objectives and proposals for action that are clear and realistic.

3.4 Present proposals for action at appropriate times to those who need to use them in decision-making processes.

3.5 Address disagreements with the intention of making constructive efforts to resolve them and maintain good working relationships.

3.6 Conduct consultations with relevant people in a respectful way that values differences as well as agreement.

3.7 Provide clear and relevant guidance on values, ethics and standards of practice and give support to the promotion and maintenance of these values.

3.8 Where problems and conflicts arise that cannot be addressed routinely, provide adequate resources to resolve the situation promptly.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

applying agreed practices and protocols for consultation and professional networks, inside and outside the organisation and in state, national and, where relevant, international forums

operating effectively in state, national and, where relevant, international forums

operating effectively in both general and specialist interests in justice services

developing and maintaining professional relationships with a comprehensive range of key people and agencies in justice services

establishing and maintaining communication in complex human service, industrial and political contexts

providing high-level specialist advice to senior decision makers

providing information based on complex analysis of service data in the context of public, legal and political accountability

providing formal presentations to industry forums

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation’s policies and procedures related to the justice system and its services

strategic plans, business plans and performance management processes for systems and services

advanced communication techniques

information management procedures

working relationships with reference to:

service, policy, management and accountability structure of the justice system

legislation relevant to the management and services of the justice system

nature of support needed by colleagues in the justice system and timing of that support

group dynamics and factors that impact on the effectiveness of working groups

techniques and strategies needed to encourage and ensure effective working relationships in both familiar and unknown forums

factors that influence the development and maintenance of trust in working relationships

strategies and techniques for tackling difficult and controversial issues with colleagues in the context of maintaining effective relationships and promoting positive images and consensus

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Promote the role and contribution of justice services in the community

1.1 Consult colleagues in the justice system about mutual interests to promote open, frank and confidential discussion and a positive image of the purpose and contributions of the organisation.

1.2 Inform colleagues about service plans and activities, emerging threats and opportunities in which they have an interest.

1.3 Ensure that roles, relationships and protocols of communication and mutual support are clear, realistic and productive.

1.4 Ensure that networks and work relationships are developed and maintained to provide identifiable benefits to organisations, clients and services.

1.5 Promote a positive and energetic image of justice services at every available opportunity, using a range of media and forums.

1.6 Present contemporary issues concerning justice services to key people and communities in a confident and comprehensive way, ensuring open and informed debate and decision making.

1.7 Provide authoritative and specialist advice within the area of responsibility to a wide range of interests.

2. Monitor and develop the quality of justice services

2.1 Research standards and benchmarks for justice and promote them using flexible consultation strategies with all key interest groups in the justice system.

2.2 Use a wide range of opportunities to raise awareness and commitment to the value of justice services amongst service providers, staff and the community.

2.3 Analyse information on the performance of services from a wide range of sources and check for community reactions and quality performance.

2.4 Analyse political, legal and structural issues that have an impact on the justice system for their effect on future needs and provisions.

2.5 Consult decision makers and provide them with information about the provision of justice services and the issues related to them.

2.6 Check that information about the justice services is upto-date, reliable, accurate and consistent with the needs of the audience.

2.7 Encourage key people to contribute constructively and openly to debates about justice services in a way that promotes creative and forward-looking progress.

3. Represent the interests of the justice system in national and/or international forums

3.1 Prepare reports on activities, progress, results and achievements that are timely, accurate and in line with professional agreements and protocols.

3.2 Prepare reports that contain clear and accurate information about emerging threats and opportunities with the degree of urgency appropriate to the situation.

3.3 Negotiate objectives and proposals for action that are clear and realistic.

3.4 Present proposals for action at appropriate times to those who need to use them in decision-making processes.

3.5 Address disagreements with the intention of making constructive efforts to resolve them and maintain good working relationships.

3.6 Conduct consultations with relevant people in a respectful way that values differences as well as agreement.

3.7 Provide clear and relevant guidance on values, ethics and standards of practice and give support to the promotion and maintenance of these values.

3.8 Where problems and conflicts arise that cannot be addressed routinely, provide adequate resources to resolve the situation promptly.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Consult colleagues in the justice system about mutual interests to promote open, frank and confidential discussion and a positive image of the purpose and contributions of the organisation. 
Inform colleagues about service plans and activities, emerging threats and opportunities in which they have an interest. 
Ensure that roles, relationships and protocols of communication and mutual support are clear, realistic and productive. 
Ensure that networks and work relationships are developed and maintained to provide identifiable benefits to organisations, clients and services. 
Promote a positive and energetic image of justice services at every available opportunity, using a range of media and forums. 
Present contemporary issues concerning justice services to key people and communities in a confident and comprehensive way, ensuring open and informed debate and decision making. 
Provide authoritative and specialist advice within the area of responsibility to a wide range of interests. 
Research standards and benchmarks for justice and promote them using flexible consultation strategies with all key interest groups in the justice system. 
Use a wide range of opportunities to raise awareness and commitment to the value of justice services amongst service providers, staff and the community. 
Analyse information on the performance of services from a wide range of sources and check for community reactions and quality performance. 
Analyse political, legal and structural issues that have an impact on the justice system for their effect on future needs and provisions. 
Consult decision makers and provide them with information about the provision of justice services and the issues related to them. 
Check that information about the justice services is upto-date, reliable, accurate and consistent with the needs of the audience. 
Encourage key people to contribute constructively and openly to debates about justice services in a way that promotes creative and forward-looking progress. 
Prepare reports on activities, progress, results and achievements that are timely, accurate and in line with professional agreements and protocols. 
Prepare reports that contain clear and accurate information about emerging threats and opportunities with the degree of urgency appropriate to the situation. 
Negotiate objectives and proposals for action that are clear and realistic. 
Present proposals for action at appropriate times to those who need to use them in decision-making processes. 
Address disagreements with the intention of making constructive efforts to resolve them and maintain good working relationships. 
Conduct consultations with relevant people in a respectful way that values differences as well as agreement. 
Provide clear and relevant guidance on values, ethics and standards of practice and give support to the promotion and maintenance of these values. 
Where problems and conflicts arise that cannot be addressed routinely, provide adequate resources to resolve the situation promptly. 
Prepare reports on activities, progress, results and achievements that are timely, accurate and in line with professional agreements and protocols. 
Prepare reports that contain clear and accurate information about emerging threats and opportunities with the degree of urgency appropriate to the situation. 
Negotiate objectives and proposals for action that are clear and realistic. 
Present proposals for action at appropriate times to those who need to use them in decision-making processes. 
Address disagreements with the intention of making constructive efforts to resolve them and maintain good working relationships. 
Conduct consultations with relevant people in a respectful way that values differences as well as agreement. 
Provide clear and relevant guidance on values, ethics and standards of practice and give support to the promotion and maintenance of these values. 
Where problems and conflicts arise that cannot be addressed routinely, provide adequate resources to resolve the situation promptly. 
Consult colleagues in the justice system, government agencies and NGOs about mutual interests to promote open, frank and confidential discussion and a positive image of the purpose and contributions of the organisation 
 
 
 
 
 
 
Research standards and benchmarks for justice and promote them using flexible consultation strategies with all key interest groups in the justice system 
 
 
 
 
 
 
Prepare reports on activities, progress, results and achievements that are timely, accurate and in line with professional agreements and protocols 
 
 
 
 
 
 
 

Forms

Assessment Cover Sheet

CSCORG023 - Provide leadership in justice services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CSCORG023 - Provide leadership in justice services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: