Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CSCORG201A Mapping and Delivery Guide
Contribute to achieving the goals of the organisation

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CSCORG201A - Contribute to achieving the goals of the organisation
Description This unit of competency describes the outcomes required for an individual to make a positive contribution to achieving the quality of service specified in the organisation's policies and strategic plans.This unit replaces and is equivalent to CSCORG001A Contribute to achieving the goals of the organisation.
Employability Skills The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements.
Learning Outcomes and Application This unit may be significantly customised, particularly in the assessment of knowledge based on different organisational, sector and locational requirements.The customisation of organisational policies and procedures that apply to the candidate for assessment of this unit should be based on routine work roles and responsibilities specified in employment contracts, operational procedures and internal delegations and job descriptions.This unit contains knowledge that may be assessed off the job, for example, in a structured learning process, and performance outcomes that should be assessed ideally in the workplace in routine activities and in conjunction with other units with specific functional focus.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable Not applicable
Competency Field Not applicable
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Implement the organisation's policies and procedures.
  • Ensure your work practices, behaviour and responsibilities are carried out according to the organisation's policies and procedures and code of conduct.
  • Check new procedures regularly to ensure that knowledge of changes and new requirements is maintained.
  • Ensure that your actions and approach are consistent with the organisation's principles and with your defined roles and responsibilities.
  • Review and assess your skills and knowledge and make use of training opportunities to develop performance.
  • Use workplace equipment and technology according to procedures and guidelines.
       
Element: Promote a positive image of the organisation.
  • Maintain behaviour and presentation which represents the organisation and the service in a positive and professional manner.
  • Ensure that information is correct and authorised when communicating with the public and other services.
  • Use professional and community contacts to promote a positive image of the organisation and its services.
       
Element: Contribute to the work team.
  • Make constructive and cooperative contributions to team activities and goals and challenge unfair and discriminatory actions.
  • Contribute to a productive and harmonious work environment.
  • Complete tasks and contribute to achieving team objectives through cooperation with supervisors and team members.
  • Resolve problems through discussion and cooperation in the work group.
  • Review and assess your skills and knowledge and make use of training opportunities to develop performance.
  • Use opportunities to develop a supportive and trusting working relationship with all people in the work environment.
       
Element: Maintain professional relationships.
  • Maintain relationships with colleagues, offenders and the public consistent with the organisation's philosophy, objectives and statutory and ethical obligations.
  • Demonstrate respect for differences in personal values and beliefs and recognise the value of differences in the management of relationships and in collective team activities.
  • Communicate in a culturally appropriate manner and in the language and style effective and relevant to people from other cultures.
  • Challenge attitudes and behaviour that are unprofessional and inappropriate in the workplace.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

It will be necessary to assess evidence for this unit over a significant period of time and in conjunction with evidence gathered for all other units that have a component of complying with organisational goals and service objectives. This may require opportunities for candidates to demonstrate performance in a number of locations or service areas in the organisation relevant to the range of responsibilities they may be given.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of employability skills as they relate to this unit

ability to contribute to the goals of the organisation in a range of (two or more) contexts or occasions, over time.

Context of and specific resources for assessment

Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments.

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual working as part of a coordinated team making a positive contribution to achieving the quality of services specified in the organisation's policies and procedures, including coping with difficulties, irregularities and changes to routine

copies of legislation, policies, procedures and guidelines relating to working ethically and professionally within the organisation

access to appropriate learning and assessment support when required.

Method of assessment

The following assessment methods are suggested:

observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations

written and/or oral questioning to assess knowledge and understanding

completion of workplace documents and reports produced as part of routine work activities

third-party reports from experienced practitioners

simulations conducted in training programs

completion of performance feedback from supervisors and colleagues.

Guidance information for assessment

Assessment methods should reflect workplace demands and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

working independently and in teams to ensure that work practices, behaviour and responsibilities comply with organisational standards

an awareness of environmental and sustainability practices

defining own and team roles

contributing to personal skill development

considering initiatives and discussing problems with colleagues

remaining calm and confident in difficult and uncertain situations

respecting different cultures, values and beliefs while challenging inappropriate behaviour and attitudes in others.

Required knowledge:

all aspects of organisation's policies, objectives, principles, philosophy, strategic plans and procedures relevant to the work role

organisation's code of conduct

relevant industrial award and classification

job description and work contract

individual and colleagues/team roles and responsibilities

organisation's management, performance management and accountability structure

training, learning opportunities and career development opportunities.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Organisation's policies and procedures can include:

policy and procedural guides, standard operating procedures and work instructions, particularly those relating to:

code of conduct

duty of care

employee relations

workplace agreements

workplace harassment

workplace diversity.

Organisation's principles may include:

honesty and integrity

respect for persons

accountability

confidentiality

security of information, resources and people

natural justice and procedural fairness.

Types of unfair and discriminatory actions include:

preferential treatment

hindering behaviour

compromising behaviour, including sexual harassment

bullying

lack of confidentiality

giving false testimony.

Statutory and ethical obligations may include:

legislation for public sector management

workplace health and safety Acts, regulations and guidelines

equal employment opportunity and anti-discrimination legislation

freedom of information

privacy

whistleblower protection.

Attitudes and behaviour that are unprofessional and inappropriate include:

improper use of resources, including telephone, email and internet

unauthorised access to and use of information

falsifying records

non-disclosure of conflicts of interest

improper public comment on matters relating to the government or organisation

fraud, corruption, maladministration and waste

non-compliance with the law.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Ensure your work practices, behaviour and responsibilities are carried out according to the organisation's policies and procedures and code of conduct. 
Check new procedures regularly to ensure that knowledge of changes and new requirements is maintained. 
Ensure that your actions and approach are consistent with the organisation's principles and with your defined roles and responsibilities. 
Review and assess your skills and knowledge and make use of training opportunities to develop performance. 
Use workplace equipment and technology according to procedures and guidelines. 
Maintain behaviour and presentation which represents the organisation and the service in a positive and professional manner. 
Ensure that information is correct and authorised when communicating with the public and other services. 
Use professional and community contacts to promote a positive image of the organisation and its services. 
Make constructive and cooperative contributions to team activities and goals and challenge unfair and discriminatory actions. 
Contribute to a productive and harmonious work environment. 
Complete tasks and contribute to achieving team objectives through cooperation with supervisors and team members. 
Resolve problems through discussion and cooperation in the work group. 
Review and assess your skills and knowledge and make use of training opportunities to develop performance. 
Use opportunities to develop a supportive and trusting working relationship with all people in the work environment. 
Maintain relationships with colleagues, offenders and the public consistent with the organisation's philosophy, objectives and statutory and ethical obligations. 
Demonstrate respect for differences in personal values and beliefs and recognise the value of differences in the management of relationships and in collective team activities. 
Communicate in a culturally appropriate manner and in the language and style effective and relevant to people from other cultures. 
Challenge attitudes and behaviour that are unprofessional and inappropriate in the workplace. 

Forms

Assessment Cover Sheet

CSCORG201A - Contribute to achieving the goals of the organisation
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CSCORG201A - Contribute to achieving the goals of the organisation

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: