Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CSCORG301A Mapping and Delivery Guide
Prepare reports

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CSCORG301A - Prepare reports
Description This unit of competency describes the outcomes required to prepare reports required by the organisation. It includes exchanging information for specific purposes, adapting written communication to people and situations, collecting and analysing information, and maintaining the security of information. It is about providing information in different forms, according to the needs and requirements of individual work roles and responsibilities.This unit replaces and is equivalent to CSCORG003A Prepare reports.
Employability Skills The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements.
Learning Outcomes and Application This is a core unit for all Certificate III qualifications, and applies to candidates with both general and specialist competencies from the range of occupational areas. For this reason this unit may be significantly customised, particularly in the assessment of knowledge based on different organisational, sector and locational requirements.In practice, workplace communication overlaps with other generalist or specialist work activities, such as delivering client services, handling information, using resources, using technology, etc.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable Not applicable
Competency Field Not applicable
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify reporting needs.
  • Identify the reasons and requirements for recording and reporting and follow the set procedures for specific types of reports.
  • Identify who will read the report and choose the style of recording and reporting to meet the needs of the reader.
       
Element: Collect and analyse information.
  • Collect information and set it out in priority order according to reasons for it being recorded and any set procedures.
  • Check the information with a range of authorities and confirm its accuracy, relevance and status.
  • Check whether more information is needed and gather it from a range of sources where appropriate.
  • Make sure that the conclusions drawn and actions taken match the available information.
       
Element: Record information.
  • Record and report information in the required format, style, structure and timeframe.
  • Use technology available in the workplace to store and retrieve data.
  • Ensure that all written material complies with legislative requirements and organisational policies and procedures.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

Evidence for assessment must be gathered over a significant period of time and in conjunction with assessment activities and evidence gathered for all other units at the qualification level where the assessment activity includes the preparation of reports.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of employability skills as they relate to this unit

ability to prepare reports in a range of (two or more) contexts or occasions, over time.

Context of and specific resources for assessment

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when reading and writing routine workplace reports, including coping with difficulties, irregularities and changes to routine

case studies and workplace scenarios to capture the range of routine reading and writing situations likely to be encountered in the organisation

copies of legislation, policies, procedures and guidelines relating to preparing written reports and working ethically and professionally within the organisation

access to appropriate learning and assessment support when required.

Method of assessment

Assessment of this unit will be based on evidence drawn from a combination of:

knowledge testing and simulation exercises conducted in a training program

knowledge tested or inferred from explanations and performance in workplace applications

observation of performance in routine workplace activities in a specified range of interactions

organisational standards specifying the requirements for communication

workplace reports produced as part of routine work activities

observation and documentation from specially conducted assignments based on routine work requirements

observation and feedback from supervisors, colleagues and clients.

This unit requires evidence of reports prepared for:

audiences with different levels of authority and status

routine and predictable contexts as well as for non-routine activities

audiences inside the organisation

audiences outside the organisation

operating procedures and work unit requirements.

Guidance information for assessment

Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

adjusting written communication to suit audience and situation

applying appropriate written communication techniques to workplace situations

reading, analysing and interpreting documents containing the required information

checking and confirming with reliable sources inside and outside the organisation the accuracy and relevance of information

checking what extra information is needed and finding it where appropriate

sorting information into a logical pattern

making conclusions that are clearly based on the information

recording complete, accurate, clear and objective information

presenting written material in the range of media used in the workplace, including information technology software (e.g. word processing packages)

recognising the urgency and high risk components of specific reports

handling and storing information securely and safely and with an awareness of environmental and sustainable practices

using the organisation's information system.

Required knowledge:

organisation's policies, procedures, guidelines and requirements for report writing

correct format, language and form required by the organisation

basic written communication techniques, including barriers to effective communication

protocols and procedures for communicating in writing with others

rules of evidence

security of information, freedom of information and confidentiality of information

relevant cultural practices within the organisation and community

identification of discriminative language

technical and professional language used in the government and community safety sectors

legislation and statutory obligations of reporting in own state or territory justice system, including legal requirements of own role and responsibilities.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Types of reports can include:

incident reports

witness reports

routine periodic reports

occupational health and safety reports

case management reports

reports of meetings.

Collect information from a range of different sources and strategies may include:

organisation's information recording and storage system

paper and computer sources of data and information

interviews

incident reports

case notes

colleagues.

Written material will include evidence of:

informal reports and documents for internal use

electronic files using the information technology required by the work site

correcting and updating information

complying with the organisation's procedures for the storage, security and confidentiality of information.

Legislative requirements, and organisational policies and procedures may relate to:

confidentiality

authorised access to or use of information

freedom of information

protection of privacy

data protection and the storage and security of information

use of information technology and other electronic or telecommunication systems.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify the reasons and requirements for recording and reporting and follow the set procedures for specific types of reports. 
Identify who will read the report and choose the style of recording and reporting to meet the needs of the reader. 
Collect information and set it out in priority order according to reasons for it being recorded and any set procedures. 
Check the information with a range of authorities and confirm its accuracy, relevance and status. 
Check whether more information is needed and gather it from a range of sources where appropriate. 
Make sure that the conclusions drawn and actions taken match the available information. 
Record and report information in the required format, style, structure and timeframe. 
Use technology available in the workplace to store and retrieve data. 
Ensure that all written material complies with legislative requirements and organisational policies and procedures. 

Forms

Assessment Cover Sheet

CSCORG301A - Prepare reports
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CSCORG301A - Prepare reports

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: