Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CSCORG303A Mapping and Delivery Guide
Conduct interviews

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CSCORG303A - Conduct interviews
Description This unit of competency describes the outcomes required to plan and conduct an interview and to implement decisions based on the exchange of information. The unit covers both formal and informal interviews used to gain and give information for a range of purposes. Interviews will involve both individuals and groups of people.This unit replaces and is equivalent to CSCORG005A Conduct interviews.
Employability Skills The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements.
Learning Outcomes and Application This unit can be applied using a combination of training outcomes and performance in the workplace, with the principal evidence developed through performance in routine work functions in the workplace. This unit applies to candidates with both general and specialist competencies from the range of occupational areas employed in correctional services. For this reason the unit may be significantly customised, particularly in the assessment of knowledge based on different organisational, sector and locational requirements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable Not applicable
Competency Field Not applicable
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan an interview.
  • Confirm purpose and objectives of interview and negotiate these with those involved.
  • Check and confirm all relevant information from different information sources.
  • Select a comfortable interview location that provides privacy and the confidence to speak freely.
  • Notify the necessary participants of the venue, time and objectives of the interview.
       
Element: Conduct an interview.
  • Use interview techniques according to organisation policies and procedures.
  • Use effective communication methods that encourage cooperation and the honest exchange of information relevant to the purpose of the interview.
  • Deal constructively with negative responses and manage conflict.
  • Recognise the special needs that some people have which may impact on the interview.
  • Observe behaviour and responses and use questioning to determine moods, emotions and areas of concern.
  • Be prepared for possible crises and direct or discharge them in ways that suit the situation.
  • Give support to people being interviewed to encourage them to manage their own issues and take personal responsibility.
       
Element: Implement decisions.
  • Determine what the key issues and concerns are, what action needs to be taken and refer those involved to relevant support people and agencies.
  • Deliver responses which are consistent with the nature of the issues and concerns and the degree of urgency and possible risk of harm.
  • Give responses and feedback to key people that help achieve the purpose of the interview.
  • Check reactions and responses and give suitable encouragement or direction to reinforce options for support and positive progress.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

Assessment will require evidence of candidate's responses in at least four different interview outcomes, including examples of referrals made.

The knowledge requirements of this unit may be assessed off the job, for example in a structured learning process. The performance outcomes of this unit should be assessed ideally in the workplace in routine activities and in conjunction with other units with specific functional focus.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of employability skills as they relate to this unit.

Assessment will be based on evidence from a number of different interviews in a range of (two or more) contexts (or occasions, over time), including:

interviews with an individual

interviews with a group

interviews where you are alone or part of a team

interviews with people from different cultural backgrounds and with different personal values.

Assessment will require:

evidence of conducting a range of routine and non-routine interviews

explanations of how the candidate would have dealt with conflict, lack of cooperation and resistance.

Context of and specific resources for assessment

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual when conducting interviews

copies of relevant legislation, policies, procedures and guidelines

access to appropriate learning and assessment support when required.

Method of assessment

The following assessment methods are suggested:

observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations

written and/or oral questioning to assess knowledge and understanding

completion of workplace documents and reports produced as part of interview process

third-party reports from experienced practitioners

completion of performance feedback from supervisors and colleagues.

Guidance information for assessment

Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

oral communication (listening, probing, reflecting, establishing rapport, negotiation and conflict resolution)

adapting communication methods to suit multilingual persons or persons with limited ability to speak or understand English

communicating with people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities

modifying communication so that the differences between you and people you are communicating with are minimised

using communication strategies to resolve problems and conflict

maintaining flexibility

monitoring communication and behaviour

maintaining a positive approach

remaining calm and confident in difficult and uncertain situations

dealing with issues in a fair and impartial manner

responding to key issues and priorities according to degree of concern and risks

giving constructive feedback and support

making relevant referrals and responses

challenging unacceptable and discriminatory behaviour in others

building trust and positive relationships with others.

Required knowledge:

organisational policies and procedures and relevant statutory requirements that relate to the purpose and outcomes of interviews

principles and methods of effective interviewing

principles of effective listening, questioning and interactive communication

protocols and procedures for communicating with others

principles of managing conflict

procedures for the use of interpreters

relevant cultural practices within the organisation and community

identification of discriminative language

organisation's policy and procedures related to communication, reporting protocol and procedures, and security of information

personal values, own and others, that have an impact on effective communication.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Purpose and objectives of interview can be to determine:

health and welfare

behaviour

case planning and management

reviews

referrals

breaches in bail or sentencing conditions

intervention required.

Organisation policies and procedures should include:

information systems and security

confidentiality and freedom of information

using sources of information, such as offender database and files

information reporting and formats

duty of care and code of conduct

protection of evidence

offender assessment and referral

managing high risk offenders

emergency response

awareness of environmental and sustainable practices.

Effective communication methods include:

questioning techniques, including the use of open questions and careful active listening

use of language and words to create trust

checking understanding and agreement

avoiding discrimination

using techniques such as reflection and summarising

recognising cultural differences and how they affect communication and understanding

maintaining the focus and direction of the interaction.

Principles of managing conflict so that it doesn't create risks include:

effect of negative and uncooperative behaviour

effect of provocative language

defusing aggression

dealing with active and passive uncooperative behaviour

cultural differences in creating and responding to conflict and stress

effects of personal beliefs and values on communication and relationships.

Special needs that may impact on the interview include:

use of interpreters

recognition of participants' personalities, culture and sensitivities that affect their communication

use of liaison staff and community representatives

helping people with reading and writing problems

effect that some personal conditions have on behaviour and communication

range of additional services available to people if they need them and the conditions of those services, including specialist staff from inside and outside the organisation.

Key issues and concerns requiring referral can include:

urgent response to high risk factors

referral for further formal assessment

reporting to formal inquiries (courts, parole board, governor's inquiry, and special leave or movements)

support from specialist agencies

intervention programs

case reviews

changes to conditions and requirements of sentencing.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Confirm purpose and objectives of interview and negotiate these with those involved. 
Check and confirm all relevant information from different information sources. 
Select a comfortable interview location that provides privacy and the confidence to speak freely. 
Notify the necessary participants of the venue, time and objectives of the interview. 
Use interview techniques according to organisation policies and procedures. 
Use effective communication methods that encourage cooperation and the honest exchange of information relevant to the purpose of the interview. 
Deal constructively with negative responses and manage conflict. 
Recognise the special needs that some people have which may impact on the interview. 
Observe behaviour and responses and use questioning to determine moods, emotions and areas of concern. 
Be prepared for possible crises and direct or discharge them in ways that suit the situation. 
Give support to people being interviewed to encourage them to manage their own issues and take personal responsibility. 
Determine what the key issues and concerns are, what action needs to be taken and refer those involved to relevant support people and agencies. 
Deliver responses which are consistent with the nature of the issues and concerns and the degree of urgency and possible risk of harm. 
Give responses and feedback to key people that help achieve the purpose of the interview. 
Check reactions and responses and give suitable encouragement or direction to reinforce options for support and positive progress. 

Forms

Assessment Cover Sheet

CSCORG303A - Conduct interviews
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CSCORG303A - Conduct interviews

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: