Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CSCORG304 Mapping and Delivery Guide
Work effectively with culturally diverse offenders and colleagues

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CSCORG304 - Work effectively with culturally diverse offenders and colleagues
Description This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures in a correctional services environment.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to correctional services staff working with colleagues and with offenders in prisons, secure custodial centres, within the community, workers in juvenile detention, immigration detention or other contexts where working with detained persons is part of the work role.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Reflect cultural awareness in work practice
  • Use culturally appropriate work practices to demonstrate awareness of culture as a factor in all human behaviour.
  • Use work practices that create a culturally and psychologically safe environment for all persons.
  • Review and modify work practices in consultation with persons from diverse cultural backgrounds.
       
Element: Accept cultural diversity as a basis for effective workplace and professional relationships
  • Show respect for cultural diversity in all communication and interactions with colleagues, visitors and offenders.
  • Use specific strategies to eliminate bias and discrimination in the workplace.
  • Contribute to the development of workplace and professional relationships based on acceptance of cultural diversity.
       
Element: Communicate effectively with culturally diverse persons
  • Use communication constructively to develop and maintain effective relationships and mutual trust.
  • Where language barriers exist, make efforts to communicate in the most effective way possible.
  • Seek assistance from interpreters or other persons as required.
       
Element: Resolve cross-cultural misunderstandings
  • Identify issues that may cause conflict.
  • If difficulties or misunderstandings occur, consider the impact of cultural differences.
  • Resolve differences, taking account of cultural considerations.
  • Address any difficulties with appropriate people and seek assistance when required.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

This unit has been designed to be assessed directly in the workplace using a range of applications relevant to the organisation requirements and the define work role and responsibilities. The underpinning knowledge of this unit may be assessed as part of a training program or professional development activity and needs to be integrated with evidence from work exercises.

Critical aspect for assessment and evidence required to demonstrate competency in this unit

Assessment and evidence should confirm the ability to:

recognise the importance of cultural diversity sensitivity in the workplace

use strategies to eliminate bias and discrimination in the workplace

communicate effectively to build positive relationships

identify cultural issues that may cause conflict

seek further assistance when required to resolve difficulties related to cultural diversity

Context of and specific resource for assessment

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual when working with colleagues and offenders.

copies of relevant legislation, policies, procedures and guidelines

access to appropriate learning and assessment support when required

Method of assessment

The following assessment methods are suggested:

observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations

written and/or oral questioning to assess knowledge and understanding

completion of workplace documents and reports produced as part of interview process

third-party reports from experienced practitioners

completion of performance feedback from supervisors and colleagues

Guidance information for assessment

Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills:

applying culturally respectful practices in the workplace to demonstrate respect and inclusiveness of culturally diverse people in all work practices

sensitively and respectfully communicating with persons of diverse backgrounds and cultures

forming effective workplace relationships with co-workers and colleagues of diverse backgrounds and cultures

participating in identifying and implementing culturally safe work practices

using effective strategies to address and eliminate discrimination and bias in the workplace

using basic conflict resolution and negotiation skills

Required knowledge:

cultural influences and changing cultural practices in Australia and their impact on diverse communities that make up Australian society

own cultural conceptions and pre-conceptions and perspective of diverse cultures

recognition of impact of cultural practices and experience on personal behaviour, interpersonal relationships, perception and social expectations of others

culture as a dynamic social phenomenon

culture as a range of social practices and beliefs evolving over time

that the word ‘normal’ is a value-laden, excluding concept that often precludes acknowledgment of the diversity of people, their life experience and situations

the unique way individuals may experience a culture and respond to past experiences

the principles of equal employment opportunity, sex, race, disability, antidiscrimination and similar legislation and the implications of work and social practices

availability of resources and assistance within and external to the organisation in relation to cultural diversity issues

the role and use of language and cultural interpreters

Work practices may relate to:

dealing with persons of diverse gender, sexuality and age

compliance with duty of care policies of the organisation

collection and provision of information

communication

provision of assistance

contact with families and carers

physical contact

care of deceased persons

handling personal belongings

provision of food services

Work practices that are culturally appropriate would be non-discriminatory and free of bias, stereotyping, racism and prejudice.

Cultural diversity may include:

ethnicity

race

language

cultural norms and values

religion

beliefs and customs

kinship and family structure and relationships

social relationships such as:

gangs

socio-economic groups

personal history and experience, which may have been traumatic

gender and gender relationships

age

disability

sexuality

special needs

Communication may be:

verbal

appropriate gestures and facial and physical expressions

posture

written

signage

though an interpreter or other person

Strategies to eliminate bias and discrimination may include:

cross cultural work teams

cross cultural employee representation on committees

workplace free of culturally insensitive literature, posters, signage

inclusion in decision-making

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Use culturally appropriate work practices to demonstrate awareness of culture as a factor in all human behaviour. 
Use work practices that create a culturally and psychologically safe environment for all persons. 
Review and modify work practices in consultation with persons from diverse cultural backgrounds. 
Show respect for cultural diversity in all communication and interactions with colleagues, visitors and offenders. 
Use specific strategies to eliminate bias and discrimination in the workplace. 
Contribute to the development of workplace and professional relationships based on acceptance of cultural diversity. 
Use communication constructively to develop and maintain effective relationships and mutual trust. 
Where language barriers exist, make efforts to communicate in the most effective way possible. 
Seek assistance from interpreters or other persons as required. 
Identify issues that may cause conflict. 
If difficulties or misunderstandings occur, consider the impact of cultural differences. 
Resolve differences, taking account of cultural considerations. 
Address any difficulties with appropriate people and seek assistance when required. 

Forms

Assessment Cover Sheet

CSCORG304 - Work effectively with culturally diverse offenders and colleagues
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CSCORG304 - Work effectively with culturally diverse offenders and colleagues

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: