Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CSCORG407A Mapping and Delivery Guide
Coordinate a work team

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CSCORG407A - Coordinate a work team
Description This unit of competency describes the outcomes required to achieve operational outcomes and effective working relationships through managing and developing individuals and teams as part of a cooperative work group, communicating objectives and required standards, supporting development activities and providing leadership in the work group.This is a generic management unit that has been designed to allow significant contextualisation according to the requirements of the organisation, management structures and candidates' work roles and responsibilities.This unit replaces and is equivalent to CSCORG012A Coordinate a work team.
Employability Skills The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements.
Learning Outcomes and Application This unit applies to candidates with both general and specialist competencies from a range of occupational areas. In practice, coordinating a work group may overlap with other generalist or specialist work activities such as using workplace communication strategies, establishing and maintaining networks, contributing to the goals of the organisation, using resources, etc.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable Not applicable
Competency Field Not applicable
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop and maintain a cooperative work group.
  • Encourage staff to make constructive contributions to team decisions and planning.
  • Acknowledge contributions to work group operations and respond positively to feedback and suggestions from team members.
  • Ensure staff members contribute actively to the implementation of new work practices.
  • Address conflict between staff members in accordance with current personnel practices.
       
Element: Communicate objectives and required standards.
  • Ensure staff members are aware of relevant information affecting the work group.
  • Inform staff of required objectives and standards and encourage staff commitment to objectives and standards to promote continuous improvement.
  • Model and promote principles and practices of safe, fair and participative work practices to staff.
  • Provide regular constructive feedback on all aspects of work performance to individuals and team to promote continuous improvement.
  • Assess performance and address requirements in a fair and timely manner according to relevant guidelines, procedures and performance criteria.
       
Element: Support development activities.
  • Identify specific training needs of individuals and provide training and development opportunities.
  • Develop and implement agreed action plans to meet individual and group training and development needs.
  • Encourage and support staff in applying skills and knowledge in the workplace.
  • Provide on-the-job training to the required standard.
  • Encourage and support staff to attend training courses and to take up other development opportunities.
       
Element: Provide leadership to the work group.
  • Check and confirm the link between the function of the group and the goals of the organisation.
  • Use participative decision making routinely to develop, implement and review work of the group and to allocate responsibilities where appropriate.
  • Ensure that opportunities and encouragement are given to others to develop new and innovative work practices and strategies.
  • Identify and resolve conflict with minimum disruption to work group function.
  • Provide staff with the support and supervision necessary to perform work safely and without risk to health.
  • Allocate tasks within the competence of staff and support staff with appropriate authority, autonomy and training.
  • Ensure supervision is appropriate to changing priorities and situations and takes into account the different needs of individuals and the requirements of the task.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

This unit should be assessed in the workplace, or where this is not feasible, in a suitable simulation applying the context and material of the workplace and its requirement. Assessment should include the opportunity to demonstrate evidence from work in the wider community. Evidence should be gathered over time in a range of contexts to ensure the candidate can achieve the unit outcome and apply the competency in different situations or environments.

Evidence will be required of performance in a range of variables required by the work site and the defined work role and responsibilities.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of employability skills as they relate to this unit

ability to coordinate a work team in a range of (two or more) contexts or occasions, over time.

Context of and specific resources for assessment

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when coordinating a work group, including coping with difficulties, irregularities and breakdowns in routine

copies of legislation, policies, procedures and guidelines relating to the provision of leadership and coordination of work groups

access to appropriate learning and assessment support when required.

Method of assessment

Evidence must include observation and information generated in the workplace as well as observation of performance in routine work functions or, where this is not possible, in a simulated exercise.

The following assessment methods are suggested:

observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations

written and/or oral questioning to assess knowledge and understanding

completion of workplace documents and reports produced as part of routine work activities

third-party reports from experienced practitioners

completion of performance feedback from supervisors and colleagues

case studies

scenarios

simulations or role plays.

Guidance information for assessment

Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

applying legislation, regulations and organisational policies, procedures and practices relating to coordinating work groups

using effective communication techniques especially related to negotiation, mentoring, facilitation and team collaboration and cooperation

providing leadership, supervision and performance feedback

undertaking problem solving and conflict management in a team environment

applying procedures relating to occupational health and safety, equal employment opportunity, equity and diversity in the context of coordinating a work group

applying a range of different performance development approaches

reporting on the achievement of work outcomes.

Required knowledge:

legislation, regulations, policies and procedures relating to protocols and guidelines in the context of coordinating a work group

organisation's environmental and sustainability practices

strategies for performance development in the workplace

principles of effective team operation

principles of human resource management

principles of conflict resolution

principles of group processes and group dynamics.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Work group may include:

an existing team

business unit

group formed for a special purpose or project

group of community members

volunteers

inter-agency members

client group, such as employees on a safety committee

group of employers

members of the public in a special interest group.

Relevant information affecting the work group could include:

legislation

organisation and department plans

industrial awards, agreements and contracts

agency policies, procedures and protocol

quality, performance, contracts and competency standards

efficiency indicators.

Standards may include:

national competency standards

performance management standards

performance appraisal systems

discipline procedures.

Training and development opportunities may include:

formal course participation

on-the-job training

work experience

coaching and mentoring

secondment

external study

conference and seminar attendance

opportunities to work in higher-level positions

job rotation and exchanges.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Encourage staff to make constructive contributions to team decisions and planning. 
Acknowledge contributions to work group operations and respond positively to feedback and suggestions from team members. 
Ensure staff members contribute actively to the implementation of new work practices. 
Address conflict between staff members in accordance with current personnel practices. 
Ensure staff members are aware of relevant information affecting the work group. 
Inform staff of required objectives and standards and encourage staff commitment to objectives and standards to promote continuous improvement. 
Model and promote principles and practices of safe, fair and participative work practices to staff. 
Provide regular constructive feedback on all aspects of work performance to individuals and team to promote continuous improvement. 
Assess performance and address requirements in a fair and timely manner according to relevant guidelines, procedures and performance criteria. 
Identify specific training needs of individuals and provide training and development opportunities. 
Develop and implement agreed action plans to meet individual and group training and development needs. 
Encourage and support staff in applying skills and knowledge in the workplace. 
Provide on-the-job training to the required standard. 
Encourage and support staff to attend training courses and to take up other development opportunities. 
Check and confirm the link between the function of the group and the goals of the organisation. 
Use participative decision making routinely to develop, implement and review work of the group and to allocate responsibilities where appropriate. 
Ensure that opportunities and encouragement are given to others to develop new and innovative work practices and strategies. 
Identify and resolve conflict with minimum disruption to work group function. 
Provide staff with the support and supervision necessary to perform work safely and without risk to health. 
Allocate tasks within the competence of staff and support staff with appropriate authority, autonomy and training. 
Ensure supervision is appropriate to changing priorities and situations and takes into account the different needs of individuals and the requirements of the task. 

Forms

Assessment Cover Sheet

CSCORG407A - Coordinate a work team
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CSCORG407A - Coordinate a work team

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: