Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CSCORG509 Mapping and Delivery Guide
Manage effective workplace relationships
Version 1.0
Issue Date: March 2024
Qualification | - |
Unit of Competency | CSCORG509 - Manage effective workplace relationships |
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Description | This unit specifies the outcomes required to foster and maintain professional and effective workplace relationships. This involves:understanding organisational context and the relationship between work functions and linkages to strategic and business plans; ensuring effective communication is established and maintained to foster positive and professional internal and external workplace relationships;understanding or developing, where necessary, protocols that support service excellence; developing strategies and processes, measuring effectiveness, and developing a plan for continuous improvement. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to candidates working in leadership or management roles in a correctional services environment.At this level, work will normally be carried out using complex and diverse methods and procedures, which require the exercise of considerable discretion and judgement using a range of problem solving and decision making strategies. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Manage ideas and information |
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Element: Establish systems to develop trust and confidence |
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Element: Manage the development and maintenance of networks and relationships |
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Element: Manage difficulties to achieve positive outcomes |
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