Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CSCORG601A Mapping and Delivery Guide
Provide leadership in justice services

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CSCORG601A - Provide leadership in justice services
Description This unit of competency describes the outcomes required to promote the role and contribution of justice services, monitor and develop the quality of services, and represent the interests of the justice system in national and international forums. This unit replaces and is equivalent to CSCORG022A Provide leadership in justice services.
Employability Skills The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements.
Learning Outcomes and Application This unit applies to applicants with both general and specialist competencies from a range of occupational areas.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable Not applicable
Competency Field Not applicable
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Promote the role and contribution of justice services in the community.
  • Consult colleagues in the justice system about mutual interests to promote open, frank and confidential discussion and a positive image of the purpose and contributions of the organisation.
  • Inform colleagues about service plans and activities, emerging threats and opportunities in which they have an interest.
  • Ensure that roles, relationships and protocols of communication and mutual support are clear, realistic and productive.
  • Ensure that networks and work relationships are developed and maintained to provide identifiable benefits to organisations, clients and services.
  • Promote a positive and energetic image of justice services at every available opportunity, using a range of media and forums.
  • Present contemporary issues concerning justice services to key people and communities in a confident and comprehensive way, ensuring open and informed debate and decision making.
  • Provide authoritative and specialist advice within the area of responsibility to a wide range of interests.
       
Element: Monitor and develop the quality of justice services.
  • Research standards and benchmarks for justice and promote them using flexible consultation strategies with all key interest groups in the justice system.
  • Use a wide range of opportunities to raise awareness and commitment to the value of justice services amongst service providers, staff and the community.
  • Analyse information on the performance of services from a wide range of sources and check for community reactions and quality performance.
  • Analyse political, legal and structural issues that have an impact on the justice system for their affect on future needs and provisions.
  • Consult decision makers and provide them with information about the provision of justice services and the issues related to them.
  • Check that information about the justice services is up-to-date, reliable, accurate and consistent with the needs of the audience.
  • Encourage key people to contribute constructively and openly to debates about justice services in a way that promotes creative and forward-looking progress.
       
Element: Represent the interests of the justice system in national and international forums.
  • Prepare reports on activities, progress, results and achievements that are timely, accurate and in line with professional agreements and protocols.
  • Prepare reports that contain clear and accurate information about emerging threats and opportunities with the degree of urgency appropriate to the situation.
  • Negotiate objectives and proposals for action that are clear and realistic.
  • Present proposals for action at appropriate times to those who need to use them in decision-making processes.
  • Address disagreements with the intention of making constructive efforts to resolve them and maintain good working relationships.
  • Conduct consultations with relevant people in a respectful way that values differences as well as agreement.
  • Provide clear and relevant guidance on values, ethics and standards of practice and give support to the promotion and maintenance of these values.
  • Where problems and conflicts arise that cannot be addressed routinely, provide adequate resources to resolve the situation promptly.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of employability skills as they relate to this unit

ability to provide leadership in justice services in a range of (two or more) contexts or occasions, over time.

Context of and specific resources for assessment

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual responsible for providing leadership in justice services as part of a coordinated team, including coping with difficulties, irregularities and changes to routine

copies of legislation, policies, procedures and guidelines relating to communicating effectively and professionally within the organisation

access to appropriate learning and assessment support when required.

Method of assessment

The following assessment methods are suggested:

observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations

written and/or oral questioning to assess knowledge and understanding

completion of workplace documents and reports produced as part of routine work activities

third-party reports from experienced practitioners

completion of performance feedback from supervisors and colleagues.

Guidance information for assessment

Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

applying agreed practices and protocols for consultation and professional networks, inside and outside the organisation and in state, national and international forums where relevant

operating effectively in state, national, and where relevant, international forums

operating effectively in both general and specialist interests in justice services

developing and maintaining professional relationships with a comprehensive range of key people and agencies in justice services

establishing and maintaining communication in complex human service, industrial and political contexts

providing high-level specialist advice to senior decision makers

providing information based on complex analysis of service data in the context of public, legal and political accountability

providing formal presentations to industry national and international forums.

Required knowledge:

organisation's policies, procedures, legal framework and accountability relevant to the justice system and its services, including:

strategic plans and code of conduct

policies, procedures and guidelines reflecting appropriate and agreed workplace relationships, roles and responsibilities, specialist services, management, reporting and accountability

legal and ethical practice, including internal and external protocols, professional standards and relationships, delegations and accountability in representing the organisation, political interests and constraints, expectations and limits of own roles and responsibilities and those of other key people in the justice system

legislative basis for the organisation, including public sector services and corporate contracts

management and decision-making structure of the organisation and other key and allied services and agencies in the justice system

protocols of inter-agency relationships within and outside the justice system

political platforms, policies and interests affecting the justice system

contemporary political environment and its significance for consultation, collaboration and effective working relationships at different levels

justice system strategic plans, goals, objectives, services, programs and purpose

key people and decision makers in the organisation and their interests and priorities

allied agencies in the justice system and the public and corporate sector and their interests and priorities

strategic plans, business plans and performance management processes for systems and services

communication principles and techniques, including:

consultation methods, techniques and protocols with senior decision makers

range of communication strategies adapted to complex and sensitive issues and concerns

significance of communication in developing and maintaining effective relationships and influencing others

negotiation at an executive level

cross-cultural issues related to communication and negotiation

information management, including:

information protocols within the organisation and justice system and with other agencies

ways of determining the information needed by colleagues, key people and their interests

using discretion and confidentiality

working relationships with reference to:

service, policy, management and accountability structure of the justice system

legislation relevant to the management and services of the justice system

nature of support needed by colleagues in the justice system and timing of that support

group dynamics and factors that impact on the effectiveness of working groups

techniques and strategies needed to encourage and ensure effective working relationships in both familiar and unknown forums

factors that influence the development and maintenance of trust in working relationships

strategies and techniques for tackling difficult and controversial issues with colleagues in the context of maintaining effective relationships and promoting positive images and consensus.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Assessment in this unit will be based on demonstration of relationships with:

colleagues working at the same level in the justice system

colleagues working at a higher level

colleagues working at a supervised level

groups from mixed levels

colleagues in other organisations inside and outside the justice system

colleagues responsible for allied services and with different services

community leaders

public media

decision makers in public policy, politics, government, business, finance, national and international agencies and forums

networks of senior administrators

decision makers in education and training.

Standards of practice may be governed by:

organisation's code of conduct

organisation's policies, procedures and guidelines reflecting appropriate and agreed workplace relationships and ethical practice

organisation's environmental and sustainable practice

formal delegations

service contracts

ant-discrimination legislation

public sector management Act, where relevant

legal and statutory basis of the organisation

protocols for senior relationships within the justice system and with agencies outside the justice system.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Consult colleagues in the justice system about mutual interests to promote open, frank and confidential discussion and a positive image of the purpose and contributions of the organisation. 
Inform colleagues about service plans and activities, emerging threats and opportunities in which they have an interest. 
Ensure that roles, relationships and protocols of communication and mutual support are clear, realistic and productive. 
Ensure that networks and work relationships are developed and maintained to provide identifiable benefits to organisations, clients and services. 
Promote a positive and energetic image of justice services at every available opportunity, using a range of media and forums. 
Present contemporary issues concerning justice services to key people and communities in a confident and comprehensive way, ensuring open and informed debate and decision making. 
Provide authoritative and specialist advice within the area of responsibility to a wide range of interests. 
Research standards and benchmarks for justice and promote them using flexible consultation strategies with all key interest groups in the justice system. 
Use a wide range of opportunities to raise awareness and commitment to the value of justice services amongst service providers, staff and the community. 
Analyse information on the performance of services from a wide range of sources and check for community reactions and quality performance. 
Analyse political, legal and structural issues that have an impact on the justice system for their affect on future needs and provisions. 
Consult decision makers and provide them with information about the provision of justice services and the issues related to them. 
Check that information about the justice services is up-to-date, reliable, accurate and consistent with the needs of the audience. 
Encourage key people to contribute constructively and openly to debates about justice services in a way that promotes creative and forward-looking progress. 
Prepare reports on activities, progress, results and achievements that are timely, accurate and in line with professional agreements and protocols. 
Prepare reports that contain clear and accurate information about emerging threats and opportunities with the degree of urgency appropriate to the situation. 
Negotiate objectives and proposals for action that are clear and realistic. 
Present proposals for action at appropriate times to those who need to use them in decision-making processes. 
Address disagreements with the intention of making constructive efforts to resolve them and maintain good working relationships. 
Conduct consultations with relevant people in a respectful way that values differences as well as agreement. 
Provide clear and relevant guidance on values, ethics and standards of practice and give support to the promotion and maintenance of these values. 
Where problems and conflicts arise that cannot be addressed routinely, provide adequate resources to resolve the situation promptly. 

Forms

Assessment Cover Sheet

CSCORG601A - Provide leadership in justice services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CSCORG601A - Provide leadership in justice services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: