Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CSCSAS011 Mapping and Delivery Guide
Monitor control room operations

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CSCSAS011 - Monitor control room operations
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to conduct take-over security checks, monitor the safety of staff, coordinate responses to alarm signals and monitor security operations.This unit applies to those working in detention centres, correctional centres and prisons where operational activities and responses to security situations are monitored from a control room. Working as part of a coordinated team is integral to the role.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to control room operations.Those undertaking this unit work generally independently, drawing upon support from familiar resources.No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when monitoring control room operations, including coping with difficulties, irregularities and breakdowns in routine.

Evidence needs to be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and/or apply the principles in a different situation or change of environment. Where this unit specifies performance in areas with unpredictable and risk implications, assessment in simulations should be used as well as retrospective documentation and observation of performance applied in a correctional or justice environment.

Because of the unpredictable nature of actual incidents, candidates should be prepared to carefully document their performance after each monitoring and response experience as evidence for assessment.

This unit has been identified by industry as suitable for holistic assessment with:

CSCORG002 Communicate effectively

CSCORG003 Prepare reports

CSCSAS008 Maintain security system

Refer to advice in the CSC Assessment Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field Safety and security
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Conduct take-over security checks
  • Check and clarify occurrences, shift change-over details and other relevant information.
  • Carry out control room and security equipment checks.
  • Identify and record potential risks, hazards and faults or defects.
  • Conduct radio checks with duty staff.
       
Element: Monitor safety of staff
  • Monitor staff movements to ensure regular contact with control room is maintained.
  • Identify and respond to failures to communicate with control room.
  • Identify situations requiring back-up support and allocate resources to assist staff.
       
Element: Coordinate responses to alarm signals
  • Interpret alarms and coordinate appropriate response.
  • Confirm the availability of response staff and dispatch responding officers according to the nature and urgency of alarms.
  • Provide responding officers with full, accurate and timely information to allow maximum effectiveness when attending the scene.
  • Monitor response officers’ attendance at scene of alarm, determine the need for specialist response team and back-up resources, and deploy them according to the emergency.
       
Element: Monitor security operations
  • Monitor compliance with standard operating procedures and check and notify relevant people of any variations.
  • Manage faults and inconsistencies.
  • Communicate with equipment operators and staff using approved communication methods.
  • Complete all required documentation clearly, concisely and on time.
  • Pass on end of shift information to oncoming staff.
       
Element: Conduct take-over security checks
  • Check and clarify occurrences, shift change-over details and other relevant information.
  • Carry out control room and security equipment checks.
  • Identify and record potential risks, hazards and faults or defects.
  • Conduct radio checks with duty staff.
       
Element: Monitor safety of staff
  • Monitor staff movements to ensure regular contact with control room is maintained.
  • Identify and respond to failures to communicate with control room.
  • Identify situations requiring back-up support and allocate resources to assist staff.
       
Element: Coordinate responses to alarm signals
  • Interpret alarms and coordinate appropriate response.
  • Confirm the availability of response staff and dispatch responding officers according to the nature and urgency of alarms.
  • Provide responding officers with full, accurate and timely information to allow maximum effectiveness when attending the scene.
  • Monitor response officers’ attendance at scene of alarm, determine the need for specialist response team and back-up resources, and deploy them according to the emergency.
       
Element: Monitor security operations
  • Monitor compliance with standard operating procedures and check and notify relevant people of any variations.
  • Manage faults and inconsistencies.
  • Communicate with equipment operators and staff using approved communication methods.
  • Complete all required documentation clearly, concisely and on time.
  • Pass on end of shift information to oncoming staff.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Conduct take-over security checks

1.1 Check and clarify occurrences, shift change-over details and other relevant information.

1.2 Carry out control room and security equipment checks.

1.3 Identify and record potential risks, hazards and faults or defects.

1.4 Conduct radio checks with duty staff.

2. Monitor safety of staff

2.1 Monitor staff movements to ensure regular contact with control room is maintained.

2.2 Identify and respond to failures to communicate with control room.

2.3 Identify situations requiring back-up support and allocate resources to assist staff.

3. Coordinate responses to alarm signals

3.1 Interpret alarms and coordinate appropriate response.

3.2 Confirm the availability of response staff and dispatch responding officers according to the nature and urgency of alarms.

3.3 Provide responding officers with full, accurate and timely information to allow maximum effectiveness when attending the scene.

3.4 Monitor response officers’ attendance at scene of alarm, determine the need for specialist response team and back-up resources, and deploy them according to the emergency.

4. Monitor security operations

4.1 Monitor compliance with standard operating procedures and check and notify relevant people of any variations.

4.2 Manage faults and inconsistencies.

4.3 Communicate with equipment operators and staff using approved communication methods.

4.4 Complete all required documentation clearly, concisely and on time.

4.5 Pass on end of shift information to oncoming staff.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

using a range of communication equipment and information sources accurately while under pressure

maintaining accurate records and documentation

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation’s policies and procedures related to control room security requirements, security management and emergency response

organisation’s contingency plans

emergency codes and alarms

staff roles, responsibility and delegation in emergency situations

work health and safety policies relevant to monitoring the safety and security of staff and responding to alarms

specifications and procedures for use of specialist monitoring, communication and security equipment

code of conduct

duty of care

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Conduct take-over security checks

1.1 Check and clarify occurrences, shift change-over details and other relevant information.

1.2 Carry out control room and security equipment checks.

1.3 Identify and record potential risks, hazards and faults or defects.

1.4 Conduct radio checks with duty staff.

2. Monitor safety of staff

2.1 Monitor staff movements to ensure regular contact with control room is maintained.

2.2 Identify and respond to failures to communicate with control room.

2.3 Identify situations requiring back-up support and allocate resources to assist staff.

3. Coordinate responses to alarm signals

3.1 Interpret alarms and coordinate appropriate response.

3.2 Confirm the availability of response staff and dispatch responding officers according to the nature and urgency of alarms.

3.3 Provide responding officers with full, accurate and timely information to allow maximum effectiveness when attending the scene.

3.4 Monitor response officers’ attendance at scene of alarm, determine the need for specialist response team and back-up resources, and deploy them according to the emergency.

4. Monitor security operations

4.1 Monitor compliance with standard operating procedures and check and notify relevant people of any variations.

4.2 Manage faults and inconsistencies.

4.3 Communicate with equipment operators and staff using approved communication methods.

4.4 Complete all required documentation clearly, concisely and on time.

4.5 Pass on end of shift information to oncoming staff.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Check and clarify occurrences, shift change-over details and other relevant information. 
Carry out control room and security equipment checks. 
Identify and record potential risks, hazards and faults or defects. 
Conduct radio checks with duty staff. 
Monitor staff movements to ensure regular contact with control room is maintained. 
Identify and respond to failures to communicate with control room. 
Identify situations requiring back-up support and allocate resources to assist staff. 
Interpret alarms and coordinate appropriate response. 
Confirm the availability of response staff and dispatch responding officers according to the nature and urgency of alarms. 
Provide responding officers with full, accurate and timely information to allow maximum effectiveness when attending the scene. 
Monitor response officers’ attendance at scene of alarm, determine the need for specialist response team and back-up resources, and deploy them according to the emergency. 
Monitor compliance with standard operating procedures and check and notify relevant people of any variations. 
Manage faults and inconsistencies. 
Communicate with equipment operators and staff using approved communication methods. 
Complete all required documentation clearly, concisely and on time. 
Pass on end of shift information to oncoming staff. 
Check and clarify occurrences, shift change-over details and other relevant information. 
Carry out control room and security equipment checks. 
Identify and record potential risks, hazards and faults or defects. 
Conduct radio checks with duty staff. 
Monitor staff movements to ensure regular contact with control room is maintained. 
Identify and respond to failures to communicate with control room. 
Identify situations requiring back-up support and allocate resources to assist staff. 
Interpret alarms and coordinate appropriate response. 
Confirm the availability of response staff and dispatch responding officers according to the nature and urgency of alarms. 
Provide responding officers with full, accurate and timely information to allow maximum effectiveness when attending the scene. 
Monitor response officers’ attendance at scene of alarm, determine the need for specialist response team and back-up resources, and deploy them according to the emergency. 
Monitor compliance with standard operating procedures and check and notify relevant people of any variations. 
Manage faults and inconsistencies. 
Communicate with equipment operators and staff using approved communication methods. 
Complete all required documentation clearly, concisely and on time. 
Pass on end of shift information to oncoming staff. 

Forms

Assessment Cover Sheet

CSCSAS011 - Monitor control room operations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CSCSAS011 - Monitor control room operations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: