Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CSCSAS013 Mapping and Delivery Guide
Manage conflict through negotiation
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | CSCSAS013 - Manage conflict through negotiation |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills required to assess conflict, negotiate solutions and evaluate responses.This unit applies to those working in detention centres, correctional centres or prisons, community corrections offices, justice administration offices and on work sites where detainees, prisoners or offenders are under statutory supervision.The language used in this unit implies an institutional setting. Adaptation of the language will be necessary to reflect the practices of non-institutional settings and work sites. Customisation should occur through the introduction of specific organisation security equipment, functions and procedures.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to security.Those undertaking this unit work independently drawing upon support from familiar and unfamiliar resources.No licensing, legislative or certification requirements apply to unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Assessment of this unit can be applied using a combination of training outcomes and performance in the workplace, with the principal evidence developed through performance in routine work functions in the workplace. Where this unit specified performance in areas with unpredictable and high risk implications, assessment in simulations should be used as well as retrospective documentation and observation of performance working with high risk offenders. Evidence needs to be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and/or apply the principles in a different situation or change of environment. Valid assessment of this unit requires a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when managing conflict through negotiation, including coping with difficulties, irregularities and breakdowns in routine. This unit has been identified by industry as suitable for holistic assessment with: CSCORG002 Communicate effectively CSCORG003 Prepare reports CSCSAS007 Operate central monitoring station Refer to advice in the Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors. |
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Prerequisites/co-requisites | |||
Competency Field | Safety and security |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Assess conflict |
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Element: Negotiate resolution |
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Element: Evaluate responses |
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Element: Assess conflict |
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Element: Negotiate resolution |
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Element: Evaluate responses |
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