Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CSCSAS015 Mapping and Delivery Guide
Manage threatening behaviour

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CSCSAS015 - Manage threatening behaviour
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to use communication to establish control and apply defensive control strategies.This unit applies to those working in detention centres, correctional centres or prisons, community corrections offices, justice administration offices and on work sites where detainees, prisoners or offenders are under statutory supervision.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to use of force.Those undertaking this unit work mostly independently, drawing upon support from a range of established and new resources.No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessment of this unit can be applied using a combination of training outcomes and performance in the workplace, with the principal evidence developed through performance in routine work functions in the workplace. Where this unit specified performance in areas with unpredictable and high risk implications, assessment in simulations should be used as well as retrospective documentation and observation of performance working with offenders.

Evidence needs to be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and/or apply the principles in a different situation or change of environment.

This unit has been identified by industry as suitable for holistic assessment with:

CSCORG003 Prepare reports

CSCORG002 Communicate effectively

CSCSAS013 Manage conflict through negotiation

Refer to advice in the CSC Assessment Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Prerequisites/co-requisites
Competency Field Safety and security
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Use communication to establish control
  • Adopt a position and stance designed to increase control and confidence and minimise provocation and aggressive response.
  • Use communication techniques that focus the attention and concentration of the person in controlled directions.
  • Use communication strategies that provide clear instructions and options aimed at reducing escalation of reaction.
  • Use communication methods that engage the person in positive responses.
  • Use non-verbal messages and body language that avoid provocation and aggressive messages.
  • Use continuous and calming communication to provide distraction and personalised engagement.
  • Defuse negative provocation and confrontation with the use of confident and positive proposals and alternatives.
       
Element: Apply defensive control strategies
  • Observe and monitor people using threatening behaviour, assess all relevant indications for degree and nature of risk.
  • Observe and monitor the environment for factors which will contribute to or moderate the risks identified.
  • Observe and assess the behaviour of people for the cause and potential escalation of aggression.
  • Explain options for cooperation clearly and positively and support them when cooperation is given.
  • Request assistance if available.
  • Select defensive control tactics appropriate for the nature of the threat and the degree of risk.
  • Select defensive control tactics that are designed to protect the safety and welfare of all involved.
  • Use physical restraint or deflection in a manner that is proportional to the risk and which minimises injury and loss of human dignity.
  • Use restraint or deflection according to the policies and procedures of the organisation.
  • Use verbal strategies to de-escalate tensions and re-establish personal interaction.
  • Use search or isolation to remove any remaining risks and maintain safety and security of those involved.
  • Consult and take advice from specialist support and advisers.
  • Provide and maintain records and reports.
       
Element: Use communication to establish control
  • Adopt a position and stance designed to increase control and confidence and minimise provocation and aggressive response.
  • Use communication techniques that focus the attention and concentration of the person in controlled directions.
  • Use communication strategies that provide clear instructions and options aimed at reducing escalation of reaction.
  • Use communication methods that engage the person in positive responses.
  • Use non-verbal messages and body language that avoid provocation and aggressive messages.
  • Use continuous and calming communication to provide distraction and personalised engagement.
  • Defuse negative provocation and confrontation with the use of confident and positive proposals and alternatives.
       
Element: Apply defensive control strategies
  • Observe and monitor people using threatening behaviour, assess all relevant indications for degree and nature of risk.
  • Observe and monitor the environment for factors which will contribute to or moderate the risks identified.
  • Observe and assess the behaviour of people for the cause and potential escalation of aggression.
  • Explain options for cooperation clearly and positively and support them when cooperation is given.
  • Request assistance if available.
  • Select defensive control tactics appropriate for the nature of the threat and the degree of risk.
  • Select defensive control tactics that are designed to protect the safety and welfare of all involved.
  • Use physical restraint or deflection in a manner that is proportional to the risk and which minimises injury and loss of human dignity.
  • Use restraint or deflection according to the policies and procedures of the organisation.
  • Use verbal strategies to de-escalate tensions and re-establish personal interaction.
  • Use search or isolation to remove any remaining risks and maintain safety and security of those involved.
  • Consult and take advice from specialist support and advisers.
  • Provide and maintain records and reports.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Use communication to establish control

1.1 Adopt a position and stance designed to increase control and confidence and minimise provocation and aggressive response.

1.2 Use communication techniques that focus the attention and concentration of the person in controlled directions.

1.3 Use communication strategies that provide clear instructions and options aimed at reducing escalation of reaction.

1.4 Use communication methods that engage the person in positive responses.

1.5 Use non-verbal messages and body language that avoid provocation and aggressive messages.

1.6 Use continuous and calming communication to provide distraction and personalised engagement.

1.7 Defuse negative provocation and confrontation with the use of confident and positive proposals and alternatives.

2. Apply defensive control strategies

2.1 Observe and monitor people using threatening behaviour, assess all relevant indications for degree and nature of risk.

2.2 Observe and monitor the environment for factors which will contribute to or moderate the risks identified.

2.3 Observe and assess the behaviour of people for the cause and potential escalation of aggression.

2.4 Explain options for cooperation clearly and positively and support them when cooperation is given.

2.5 Request assistance if available.

2.6 Select defensive control tactics appropriate for the nature of the threat and the degree of risk.

2.7 Select defensive control tactics that are designed to protect the safety and welfare of all involved.

2.8 Use physical restraint or deflection in a manner that is proportional to the risk and which minimises injury and loss of human dignity.

2.9 Use restraint or deflection according to the policies and procedures of the organisation.

2.10 Use verbal strategies to de-escalate tensions and re-establish personal interaction.

2.11 Use search or isolation to remove any remaining risks and maintain safety and security of those involved.

2.12 Consult and take advice from specialist support and advisers.

2.13 Provide and maintain records and reports.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

interpreting and estimating level of conflict and degree of risk

using effective communication and negotiation skills, especially under pressure, to calm, distract or change focus

using observation techniques

writing records and reports on incidents

providing warnings and clear directions and instructions

using communication systems to request assistance

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legal requirements and organisation’s policies and procedures related to use of force

duty of care

organisation’s delegations, accountability and reporting processes related to critical incidents

principles of effective communication and use of communication techniques under pressure

negotiation techniques

response options that are most effective for the degree and nature of risk

stress management techniques

specialist support


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Use communication to establish control

1.1 Adopt a position and stance designed to increase control and confidence and minimise provocation and aggressive response.

1.2 Use communication techniques that focus the attention and concentration of the person in controlled directions.

1.3 Use communication strategies that provide clear instructions and options aimed at reducing escalation of reaction.

1.4 Use communication methods that engage the person in positive responses.

1.5 Use non-verbal messages and body language that avoid provocation and aggressive messages.

1.6 Use continuous and calming communication to provide distraction and personalised engagement.

1.7 Defuse negative provocation and confrontation with the use of confident and positive proposals and alternatives.

2. Apply defensive control strategies

2.1 Observe and monitor people using threatening behaviour, assess all relevant indications for degree and nature of risk.

2.2 Observe and monitor the environment for factors which will contribute to or moderate the risks identified.

2.3 Observe and assess the behaviour of people for the cause and potential escalation of aggression.

2.4 Explain options for cooperation clearly and positively and support them when cooperation is given.

2.5 Request assistance if available.

2.6 Select defensive control tactics appropriate for the nature of the threat and the degree of risk.

2.7 Select defensive control tactics that are designed to protect the safety and welfare of all involved.

2.8 Use physical restraint or deflection in a manner that is proportional to the risk and which minimises injury and loss of human dignity.

2.9 Use restraint or deflection according to the policies and procedures of the organisation.

2.10 Use verbal strategies to de-escalate tensions and re-establish personal interaction.

2.11 Use search or isolation to remove any remaining risks and maintain safety and security of those involved.

2.12 Consult and take advice from specialist support and advisers.

2.13 Provide and maintain records and reports.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Adopt a position and stance designed to increase control and confidence and minimise provocation and aggressive response. 
Use communication techniques that focus the attention and concentration of the person in controlled directions. 
Use communication strategies that provide clear instructions and options aimed at reducing escalation of reaction. 
Use communication methods that engage the person in positive responses. 
Use non-verbal messages and body language that avoid provocation and aggressive messages. 
Use continuous and calming communication to provide distraction and personalised engagement. 
Defuse negative provocation and confrontation with the use of confident and positive proposals and alternatives. 
Observe and monitor people using threatening behaviour, assess all relevant indications for degree and nature of risk. 
Observe and monitor the environment for factors which will contribute to or moderate the risks identified. 
Observe and assess the behaviour of people for the cause and potential escalation of aggression. 
Explain options for cooperation clearly and positively and support them when cooperation is given. 
Request assistance if available. 
Select defensive control tactics appropriate for the nature of the threat and the degree of risk. 
Select defensive control tactics that are designed to protect the safety and welfare of all involved. 
Use physical restraint or deflection in a manner that is proportional to the risk and which minimises injury and loss of human dignity. 
Use restraint or deflection according to the policies and procedures of the organisation. 
Use verbal strategies to de-escalate tensions and re-establish personal interaction. 
Use search or isolation to remove any remaining risks and maintain safety and security of those involved. 
Consult and take advice from specialist support and advisers. 
Provide and maintain records and reports. 
Adopt a position and stance designed to increase control and confidence and minimise provocation and aggressive response. 
Use communication techniques that focus the attention and concentration of the person in controlled directions. 
Use communication strategies that provide clear instructions and options aimed at reducing escalation of reaction. 
Use communication methods that engage the person in positive responses. 
Use non-verbal messages and body language that avoid provocation and aggressive messages. 
Use continuous and calming communication to provide distraction and personalised engagement. 
Defuse negative provocation and confrontation with the use of confident and positive proposals and alternatives. 
Observe and monitor people using threatening behaviour, assess all relevant indications for degree and nature of risk. 
Observe and monitor the environment for factors which will contribute to or moderate the risks identified. 
Observe and assess the behaviour of people for the cause and potential escalation of aggression. 
Explain options for cooperation clearly and positively and support them when cooperation is given. 
Request assistance if available. 
Select defensive control tactics appropriate for the nature of the threat and the degree of risk. 
Select defensive control tactics that are designed to protect the safety and welfare of all involved. 
Use physical restraint or deflection in a manner that is proportional to the risk and which minimises injury and loss of human dignity. 
Use restraint or deflection according to the policies and procedures of the organisation. 
Use verbal strategies to de-escalate tensions and re-establish personal interaction. 
Use search or isolation to remove any remaining risks and maintain safety and security of those involved. 
Consult and take advice from specialist support and advisers. 
Provide and maintain records and reports. 

Forms

Assessment Cover Sheet

CSCSAS015 - Manage threatening behaviour
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CSCSAS015 - Manage threatening behaviour

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: