Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CUAFOH302 Mapping and Delivery Guide
Monitor entry to venues

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CUAFOH302 - Monitor entry to venues
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to monitor entry to venues and report on crowd movements. It does not cover specialist security activities performed by licensed security staff. Units covering security skills are found in CPP07 Property Services Training Package.At this level, individuals are required to use some discretion and judgement and operate under broad supervision within an established framework of plans and procedures.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in creative arts industry environments. The assessment environment must include access to venues and events where monitoring a crowd for a commercially realistic period of time can occur.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational educational and training legislation, frameworks and/or standards.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Monitor and maintain access to venues
  • Check items associated with access to venues before customers arrive to ensure functionality
  • Control access to venue areas according to organisational procedures, complying at all times with specific safety and security regulations
  • Check areas regularly for safety and comfort of customers
  • When monitoring restricted access areas, check identification and allow only authorised personnel to enter
  • Restrict access to auditorium until clearance is obtained
       
Element: Monitor crowds
  • Identify the maximum number of customers areas can accommodate
  • Control queues firmly and courteously
  • Monitor crowd size to ensure that maximum numbers are not exceeded
  • Request that customers surrender restricted items and confiscate them, if necessary, according to organisational procedures
  • Identify problems or conflict promptly and take action to rectify or refer to relevant personnel
  • Monitor crowd behaviour and promptly report problems to appropriate personnel
  • Communicate with colleagues and customers in a courteous manner at all times
       
Element: Complete post-event procedures
  • Complete post-event check of items associated with access to venues, and report faults or technical issues that need to be addressed prior to next event
  • Complete workplace documentation as required
  • Seek feedback on own work performance to identify areas for future improvement
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Monitor and maintain access to venues

1.1 Check items associated with access to venues before customers arrive to ensure functionality

1.2 Control access to venue areas according to organisational procedures, complying at all times with specific safety and security regulations

1.3 Check areas regularly for safety and comfort of customers

1.4 When monitoring restricted access areas, check identification and allow only authorised personnel to enter

1.5 Restrict access to auditorium until clearance is obtained

2. Monitor crowds

2.1 Identify the maximum number of customers areas can accommodate

2.2 Control queues firmly and courteously

2.3 Monitor crowd size to ensure that maximum numbers are not exceeded

2.4 Request that customers surrender restricted items and confiscate them, if necessary, according to organisational procedures

2.5 Identify problems or conflict promptly and take action to rectify or refer to relevant personnel

2.6 Monitor crowd behaviour and promptly report problems to appropriate personnel

2.7 Communicate with colleagues and customers in a courteous manner at all times

3. Complete post-event procedures

3.1 Complete post-event check of items associated with access to venues, and report faults or technical issues that need to be addressed prior to next event

3.2 Complete workplace documentation as required

3.3 Seek feedback on own work performance to identify areas for future improvement

Evidence of the ability to:

monitor entry to a venue by patrons on at least two occasions in line with venue procedures

effectively communicate with crowds and quickly resolve conflicts as they arise

work effectively in a team environment.

Note: If a specific volume or frequency is not stated, then evidence must be provided for each of the above points at least once.

To complete the unit requirements the individual must:

describe typical venue policies and procedures in relation to restricted items, and security and monitoring

provide examples of work health and safety issues and regulations in relation to crowd control

provide examples of protocols for contacting emergency or security services, including local contacts

describe typical formats for identification worn by those associated with performances, sessions or events.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Monitor and maintain access to venues

1.1 Check items associated with access to venues before customers arrive to ensure functionality

1.2 Control access to venue areas according to organisational procedures, complying at all times with specific safety and security regulations

1.3 Check areas regularly for safety and comfort of customers

1.4 When monitoring restricted access areas, check identification and allow only authorised personnel to enter

1.5 Restrict access to auditorium until clearance is obtained

2. Monitor crowds

2.1 Identify the maximum number of customers areas can accommodate

2.2 Control queues firmly and courteously

2.3 Monitor crowd size to ensure that maximum numbers are not exceeded

2.4 Request that customers surrender restricted items and confiscate them, if necessary, according to organisational procedures

2.5 Identify problems or conflict promptly and take action to rectify or refer to relevant personnel

2.6 Monitor crowd behaviour and promptly report problems to appropriate personnel

2.7 Communicate with colleagues and customers in a courteous manner at all times

3. Complete post-event procedures

3.1 Complete post-event check of items associated with access to venues, and report faults or technical issues that need to be addressed prior to next event

3.2 Complete workplace documentation as required

3.3 Seek feedback on own work performance to identify areas for future improvement

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Check items associated with access to venues before customers arrive to ensure functionality 
Control access to venue areas according to organisational procedures, complying at all times with specific safety and security regulations 
Check areas regularly for safety and comfort of customers 
When monitoring restricted access areas, check identification and allow only authorised personnel to enter 
Restrict access to auditorium until clearance is obtained 
Identify the maximum number of customers areas can accommodate 
Control queues firmly and courteously 
Monitor crowd size to ensure that maximum numbers are not exceeded 
Request that customers surrender restricted items and confiscate them, if necessary, according to organisational procedures 
Identify problems or conflict promptly and take action to rectify or refer to relevant personnel 
Monitor crowd behaviour and promptly report problems to appropriate personnel 
Communicate with colleagues and customers in a courteous manner at all times 
Complete post-event check of items associated with access to venues, and report faults or technical issues that need to be addressed prior to next event 
Complete workplace documentation as required 
Seek feedback on own work performance to identify areas for future improvement 

Forms

Assessment Cover Sheet

CUAFOH302 - Monitor entry to venues
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CUAFOH302 - Monitor entry to venues

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: