- CUETEM09B - Manage diversity
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CUETEM09B Mapping and Delivery Guide
Manage diversity
Version 1.0
Issue Date: March 2024
Qualification | - |
Unit of Competency | CUETEM09B - Manage diversity |
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Description | This unit describes the skills and knowledge required to provide leadership in a diverse workplace where customers and staff may be from a wide range of backgrounds. It builds on the unit BSBDIV301A Work effectively with diversity. This unit is closely based on, and equates to, the unit SITXHRM007A Manage workplace diversity in the Tourism, Hospitality and Events Training Package.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Individuals in middle and senior management levels apply the skills and knowledge outlined in this unit. Access to cultural events and activities by everyone in the community irrespective of age, gender, cultural background, physical and mental abilities is critical to the success of the industry. This unit has strong linkages to a range of other units, and combined assessment and/or training with those units would be appropriate, e.g.:BSBHRM402A Recruit, select and induct staffBSBLED401A Develop teams and individualsBSBWOR401A Establish effective workplace relationshipsBSBWOR502A Ensure team effectiveness | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field | Workforce development - diversity |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Encourage respect for diversity in the workplace |
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Element: Use diversity as an asset |
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Element: Deal with problems arising from diversity issues |
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Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | The following evidence is critical to the judgement of competence in this unit: understanding of the role of leaders and managers in encouraging diversity in the cultural industries knowledge of cross-cultural communication techniques as they apply to leaders and managers knowledge of specific cultural issues that may apply in a particular industry context. |
Context of and specific resources for assessment | The assessment context must provide for: project or work activities that allow the candidate to address typical diversity issues found in cultural industries workplaces. |
Method of assessment | Assessment may incorporate a range of methods to assess performance and the application of essential underpinning knowledge, and might include: case studies to develop strategies for effectively managing diversity in different industry contexts oral or written questions to assess knowledge of cross-cultural issues and communication techniques review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate. Assessment methods should closely reflect workplace demands and the needs of particular groups (e.g. people with disabilities, and people who may have literacy or numeracy difficulties such as speakers of languages other than English, remote communities and those with interrupted schooling). |
Guidance information for assessment | No particular resource requirements apply to the assessment of this unit. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
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Required skills |
cross-cultural communication skills with reference to the roles of leaders and managers, including cross-cultural communication for: conflict resolution problem-solving negotiation motivation |
Required knowledge |
specific diversity issues which apply to the cultural industries and which contribute to the industry's progress, including benefits of productive diversity legal issues that relate to diversity, including Equal Employment Opportunity and anti-discrimination |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Diversity is used here in its broadest sense and may be related to: | age disabilities family structure gender language race sexual preference special needs |
Planning and work practices that reflect respect for diversity may include: | acknowledgment of religious and cultural celebrations appropriate allocation of duties to particular staff members consideration of customers with special needs culturally appropriate mixing of staff training in culturally-appropriate communication consultation sessions with special interest groups sponsors stakeholders the audience for a product or service the community, e.g. local, regional, ethnic or racial |
Benefits of productive diversity may include: | a multi-lingual workforce a workforce that reflects the diversity of the customer base different perspectives on problem solving education of the workforce improved cross-cultural communication increased trade with other countries/cultures more interesting work environments removal of prejudice |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
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Provide a role model for others through individual behaviour that demonstrates respect for diversity | |||
Develop work practices and undertake planning in a manner which shows respect for workplace diversity | |||
Assist and coach colleagues in ways of accepting diversity in relation to both colleagues and customers | |||
Recognise the skills of a diverse workforce and use these to enhance organisational performance | |||
Promote the benefits of productive diversity to colleagues | |||
Recognise workplace problems that arise from diversity issues promptly and take action to resolve the situation | |||
Identify training needs and take appropriate action | |||
Use coaching and mentoring to assist colleagues to successfully work in a diverse environment |
Forms
Assessment Cover Sheet
CUETEM09B - Manage diversity
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
CUETEM09B - Manage diversity
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: