Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CUETEM09B Mapping and Delivery Guide
Manage diversity

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CUETEM09B - Manage diversity
Description This unit describes the skills and knowledge required to provide leadership in a diverse workplace where customers and staff may be from a wide range of backgrounds. It builds on the unit BSBDIV301A Work effectively with diversity. This unit is closely based on, and equates to, the unit SITXHRM007A Manage workplace diversity in the Tourism, Hospitality and Events Training Package.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application Individuals in middle and senior management levels apply the skills and knowledge outlined in this unit. Access to cultural events and activities by everyone in the community irrespective of age, gender, cultural background, physical and mental abilities is critical to the success of the industry. This unit has strong linkages to a range of other units, and combined assessment and/or training with those units would be appropriate, e.g.:BSBHRM402A Recruit, select and induct staffBSBLED401A Develop teams and individualsBSBWOR401A Establish effective workplace relationshipsBSBWOR502A Ensure team effectiveness
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Workforce development - diversity
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Encourage respect for diversity in the workplace
  • Provide a role model for others through individual behaviour that demonstrates respect for diversity
  • Develop work practices and undertake planning in a manner which shows respect for workplace diversity
  • Assist and coach colleagues in ways of accepting diversity in relation to both colleagues and customers
       
Element: Use diversity as an asset
  • Recognise the skills of a diverse workforce and use these to enhance organisational performance
  • Promote the benefits of productive diversity to colleagues
       
Element: Deal with problems arising from diversity issues
  • Recognise workplace problems that arise from diversity issues promptly and take action to resolve the situation
  • Identify training needs and take appropriate action
  • Use coaching and mentoring to assist colleagues to successfully work in a diverse environment
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The following evidence is critical to the judgement of competence in this unit:

understanding of the role of leaders and managers in encouraging diversity in the cultural industries

knowledge of cross-cultural communication techniques as they apply to leaders and managers

knowledge of specific cultural issues that may apply in a particular industry context.

Context of and specific resources for assessment

The assessment context must provide for:

project or work activities that allow the candidate to address typical diversity issues found in cultural industries workplaces.

Method of assessment

Assessment may incorporate a range of methods to assess performance and the application of essential underpinning knowledge, and might include:

case studies to develop strategies for effectively managing diversity in different industry contexts

oral or written questions to assess knowledge of cross-cultural issues and communication techniques

review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.

Assessment methods should closely reflect workplace demands and the needs of particular groups (e.g. people with disabilities, and people who may have literacy or numeracy difficulties such as speakers of languages other than English, remote communities and those with interrupted schooling).

Guidance information for assessment

No particular resource requirements apply to the assessment of this unit.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

cross-cultural communication skills with reference to the roles of leaders and managers, including cross-cultural communication for:

conflict resolution

problem-solving

negotiation

motivation

Required knowledge

specific diversity issues which apply to the cultural industries and which contribute to the industry's progress, including benefits of productive diversity

legal issues that relate to diversity, including Equal Employment Opportunity and anti-discrimination

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Diversity is used here in its broadest sense and may be related to:

age

disabilities

family structure

gender

language

race

sexual preference

special needs

Planning and work practices that reflect respect for diversity may include:

acknowledgment of religious and cultural celebrations

appropriate allocation of duties to particular staff members

consideration of customers with special needs

culturally appropriate mixing of staff

training in culturally-appropriate communication

consultation sessions with

special interest groups

sponsors

stakeholders

the audience for a product or service

the community, e.g. local, regional, ethnic or racial

Benefits of productive diversity may include:

a multi-lingual workforce

a workforce that reflects the diversity of the customer base

different perspectives on problem solving

education of the workforce

improved cross-cultural communication

increased trade with other countries/cultures

more interesting work environments

removal of prejudice

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Provide a role model for others through individual behaviour that demonstrates respect for diversity 
Develop work practices and undertake planning in a manner which shows respect for workplace diversity 
Assist and coach colleagues in ways of accepting diversity in relation to both colleagues and customers 
Recognise the skills of a diverse workforce and use these to enhance organisational performance 
Promote the benefits of productive diversity to colleagues 
Recognise workplace problems that arise from diversity issues promptly and take action to resolve the situation 
Identify training needs and take appropriate action 
Use coaching and mentoring to assist colleagues to successfully work in a diverse environment 

Forms

Assessment Cover Sheet

CUETEM09B - Manage diversity
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CUETEM09B - Manage diversity

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: