Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CULEVP202A Mapping and Delivery Guide
Provide visitors with venue information and assistance
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | CULEVP202A - Provide visitors with venue information and assistance |
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Description | This unit describes the performance outcomes, skills and knowledge required to provide visitors with a range of information in different formats about venue facilities and services, as well as with assistance with equipment and facilities. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to those working or seeking to work in frontline customer service roles in venues open to the public, including cultural, tourism, hospitality and entertainment venues.Provision of information is often face-to-face but may be by telephone or other remote mechanisms.Customer service personnel working under supervision undertake this role, but the unit is also relevant to those working in operational roles where customer service may not be the main focus of work (e.g. animal handlers in zoos, and collection management or administrative staff in museums). | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Access and update information |
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Element: Provide customer service |
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Element: Collect feedback on services |
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