Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
analytical skills to review and assess search results and revise search strategies
basic research skills to:
identify appropriate information sources
sort and process information
communication and teamwork skills to:
interact with customers
liaise with colleagues
present relevant information
learning skills to identify and participate in professional development activities related to information literacy
literacy skills to:
interpret and convey information clearly, concisely and coherently
questioning and active listening skills to elicit information
self-management skills to:
follow workplace procedures
technology skills to:
use business technology
use industry-current systems to source information.
types of information resources available on a range of topics relevant to the job role or required outcome
techniques and procedures for accessing different information sources, including the use of current technology
relevant protocols or organisational policies and procedures in relation to the presentation of different types of information.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Information needsshould relate to:
determining formats of information resources
determining the depth, level and complexity of information required.
Sources of information may include:
conferences or workshops
external organisations or topic experts
newspaper and journal articles
print and electronic information resources and formats
Basic search strategies may relate to:
brainstorming keywords and phrases
searching by identifiers, such as:
keyword or phrases
searching beyond own library catalogue
searching online catalogues, electronic databases and the internet
searching other library catalogues
techniques to refine searches
use of Boolean operators.
Context or format may relate to:
assistive technology devices
audiovisual and digital formats, such as:
hard copy or electronic formats, such as:
electronic copies of newspaper or journal articles presented as an email attachment
faxed or printed copy
level of formality
links to internet articles or readings
nature of audience
style of presentation
urgency of information need.
Information literacy skills may include:
assess and evaluate information in response to identified needs
define key terms and topics
present information in the appropriate context
select relevant information and resources
computer literacy skills
attending training sessions or workshops
enhancing knowledge of current technologies
participating actively in relevant industry associations
participating in face-to-face and electronic networks
participating in professional development and other learning opportunities
participating in, and contributing to, discussion through:
reading current literature, such as:
seeking feedback from colleagues
seeking opportunities for mentoring or coaching
visiting other libraries or their websites.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.