• CULLB004B - Process information resource orders

Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CULLB004B Mapping and Delivery Guide
Process information resource orders

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency CULLB004B - Process information resource orders
Description This unit describes the performance outcomes, skills and knowledge required to process orders for information resources in accordance with organisational acquisition procedures.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Employability Skills The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary for the qualification in which this unit of competency is packaged, will assist in identifying Employability Skills requirements.
Learning Outcomes and Application This unit applies to individuals undertaking straightforward administrative and organisational functions in an information services context. Work would generally be carried out under supervision within established procedures.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Nil
Competency Field Information Organisation and Management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Determine ordering requirements
       
Element: Access details of required information resources within required timeframes and check information for completeness
       
Element: Select suppliers in accordance with organisational guidelines
       
Element: Check supplierperformance to inform selection, and report any performance problems to appropriate colleagues
       
Element: Order information resources
       
Element: Accurately complete orders in required format to include all required information in accordance with organisation procedures
       
Element: Promptly deal with urgent orders and make appropriate arrangements to expedite receipt
       
Element: Check progress of orders and take appropriate follow-up action
       
Element: Refer problems with processing of orders to appropriate personnel as required
       
Element: Maintain accurate records of ordered material in accordance with organisation requirements
       
Element: Receive information resources
       
Element: Accept materials and complete checking processes against invoice and order details
       
Element: Recommend invoice for payment or question with suppliers
       
Element: Make appropriate claims to suppliers for missing, damaged or incorrect material in accordance with organisational procedures
       
Element: Accurately record details of material received in accordance with organisational formats
       
Element: Sort material ready for processing and cataloguing and make arrangements for priority material to be processed promptly
       
Element: Undertake all processes carefully, make appropriate checks and keep all relevant records up-to-date
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

demonstrated accuracy in the completion of ordering processes

knowledge of bibliographic and catalogue record components

processing of multiple orders for different types of resources

presence of industry-realistic time constraints.

Context of and specific resources for assessment

Assessment must ensure:

use of current industry ordering systems and databases

access to relevant policies and procedures manuals

access to resource ordering systems.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

review of accuracy and completeness of orders completed by the candidate

oral or written questioning to assess knowledge of cataloguing systems and procedures.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

BSBCMN205A Use business technology

BSBADM305A Create and use databases.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

technology skills to use current industry ordering systems

literacy skills to interpret and complete order documentation

numeracy skills to interpret orders and invoices, and to calculate payments and complete order documentation.

Required knowledge

procedures and systems for determining availability of resources

typical ordering processes and systems used by information services providers.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Information resources may be:

print

electronic

equipment, e.g. audio-visual hardware and items

Suppliers may include:

local

interstate

international

Supplier performance may relate to issues of:

cost

time efficiency

quality

Checking processes may include checking for:

supply of correct materials, type and quantity

pagination

binding

missing sections

damaged goods

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Forms

Assessment Cover Sheet

CULLB004B - Process information resource orders
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CULLB004B - Process information resource orders

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: