Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

DEFDPA009 Mapping and Delivery Guide
Apply knowledge of public affairs in a service environment

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency DEFDPA009 - Apply knowledge of public affairs in a service environment
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to apply knowledge of the service environment to develop and implement current public affairs product, procedures and policy. An understanding of the service environment in which public affairs capability is deployed and used is an essential consideration when developing and implementing policy, reports, instruction or advice related to them.This unit applies to those required to develop and implement public affairs policy, report, instruction or advice.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work independently and as part of a team, under direct and/or indirect supervision, use discretion and judgement, and take responsibility for the quality of their output. They would perform complex tasks in a broad range of contexts.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment must include access to:

a range of relevant exercises, case studies and/or other simulations

relevant and appropriate materials, tools, equipment and personal protective equipment (PPE) currently used in industry

applicable documentation, including workplace procedures, regulations, codes of practice and operation manuals

acceptable means of simulated assessment.
Prerequisites/co-requisites
Competency Field Defence Public Affairs
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Determine service environments
  • Identify public affairs requirements in service environments
  • Research and identify public affairs issues within service environments
       
Element: Use knowledge of service environments to assist in work and to guide problem solving
  • Identify service-related issues when implementing public affairs options or recommendations and providing advice
  • Use service environment knowledge when providing recommendations or advice
  • Use service environment knowledge when creating public affairs product, and writing policy, instructions and reports
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine service environments

1.1

Identify public affairs requirements in service environments

1.2

Research and identify public affairs issues within service environments

2

Use knowledge of service environments to assist in work and to guide problem solving

2.1

Identify service-related issues when implementing public affairs options or recommendations and providing advice

2.2

Use service environment knowledge when providing recommendations or advice

2.3

Use service environment knowledge when creating public affairs product, and writing policy, instructions and reports

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

interpreting public affairs effects relevant to operational service

providing public affairs recommendations or advice appropriate to service environments

researching contextual issues that influence service operating environment from public affairs perspective

writing public affairs documentation including at least one of the following:

plans

media release

instruction

orders

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

awareness of clearance requirements associated with public comment in operational contexts

environmental factors influencing public affairs in service operating environments

public affairs effects relevant to service operations.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine service environments

1.1

Identify public affairs requirements in service environments

1.2

Research and identify public affairs issues within service environments

2

Use knowledge of service environments to assist in work and to guide problem solving

2.1

Identify service-related issues when implementing public affairs options or recommendations and providing advice

2.2

Use service environment knowledge when providing recommendations or advice

2.3

Use service environment knowledge when creating public affairs product, and writing policy, instructions and reports

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify public affairs requirements in service environments 
Research and identify public affairs issues within service environments 
Identify service-related issues when implementing public affairs options or recommendations and providing advice 
Use service environment knowledge when providing recommendations or advice 
Use service environment knowledge when creating public affairs product, and writing policy, instructions and reports 

Forms

Assessment Cover Sheet

DEFDPA009 - Apply knowledge of public affairs in a service environment
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

DEFDPA009 - Apply knowledge of public affairs in a service environment

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: