Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

DEFGEN016 Mapping and Delivery Guide
Administer personnel

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency DEFGEN016 - Administer personnel
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to administer personnel. The application of this unit in the workplace includes supervising a designated team of personnel in their administration and compliance with organisational administrative policy and procedures. It includes aspects of supervising personnel readiness for work, welfare, entitlements, discipline and competency. Supervisors may be at the middle to senior line-management level or junior management level. The number of personnel being administered will vary greatly but will usually be ten to thirty personnel.This unit applies to those leading and managing others in an operational environment where the normal access to a personnel administrative support network is not available. The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work autonomously, with supervising responsibilities. They would perform complex tasks in a range of contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Competency should be assessed in an actual workplace or in a simulated environment, with access to equipment and infrastructure appropriate to the outcome. Competency should be demonstrated over time to ensure the candidate is assessed across a variety of situations.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field General
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Ensure personnel readiness
  • Obtain detailed knowledge of personnel information to enable an appreciation of individual circumstances.
  • Access information about readiness requirements from organisational information systems.
  • Monitor accessible information to ensure the state of personnel readiness is known.
  • Inform personnel of their readiness obligations to the organisation to ensure compliance through self-management.
  • Gather and review readiness records and documentation to determine personnel progress with readiness maintenance requirements.
  • Plan and implement opportunities to maintain personnel readiness.
  • Seek technical advice on readiness policy and procedure to enable administrative actions.
  • Report information on personnel readiness to designated authorities including specific information on and strategies planned to address personnel who are ‘not ready’.
  • Implement administrative actions for personnel identified as permanently ‘not ready’.
  • Identify personnel entitled to readiness waivers by designated authorities.
  • Compile and submit waiver documentation for consideration.
       
Element: Administer personnel entitlements
  • Obtain and review organisational policies and procedures relevant to personnel entitlements using information systems.
  • Identify entitlements against personnel individual circumstances using personnel information.
  • Access entitlement application forms to be completed by personnel and provide general instructions and guidance to personnel.
  • Monitor progress of entitlement applications to ensure timely and efficient handling by the administrative stream of the organisation.
       
Element: Ensure personnel welfare
  • Inform personnel of welfare requirements specific to their employment, and of welfare support services available to them.
  • Maintain welfare related documentation.
  • Respect religious preferences and, where suitable to organisational requirements, facilitate opportunities to participate in religious events.
       
Element: Administer personnel discipline
  • Communicate standards of organisational discipline to personnel in order to promote appropriate behaviour and conduct.
  • Recognise and respond to behaviour in contradiction of organisational disciplinary standards.
  • Take organisational discipline administrative actions in response to significant breaches of organisational policies and procedures or disciplinary standards.
  • Counsel personnel to improve behaviour of and compliance with disciplinary standards.
  • Monitor own behaviour in order to ensure conduct is in accordance with organisational policies and procedures or disciplinary standards.
       
Element: Ensure personnel readiness
  • Obtain detailed knowledge of personnel information to enable an appreciation of individual circumstances.
  • Access information about readiness requirements from organisational information systems.
  • Monitor accessible information to ensure the state of personnel readiness is known.
  • Inform personnel of their readiness obligations to the organisation to ensure compliance through self-management.
  • Gather and review readiness records and documentation to determine personnel progress with readiness maintenance requirements.
  • Plan and implement opportunities to maintain personnel readiness.
  • Seek technical advice on readiness policy and procedure to enable administrative actions.
  • Report information on personnel readiness to designated authorities including specific information on and strategies planned to address personnel who are ‘not ready’.
  • Implement administrative actions for personnel identified as permanently ‘not ready’.
  • Identify personnel entitled to readiness waivers by designated authorities.
  • Compile and submit waiver documentation for consideration.
       
Element: Administer personnel entitlements
  • Obtain and review organisational policies and procedures relevant to personnel entitlements using information systems.
  • Identify entitlements against personnel individual circumstances using personnel information.
  • Access entitlement application forms to be completed by personnel and provide general instructions and guidance to personnel.
  • Monitor progress of entitlement applications to ensure timely and efficient handling by the administrative stream of the organisation.
       
Element: Ensure personnel welfare
  • Inform personnel of welfare requirements specific to their employment, and of welfare support services available to them.
  • Maintain welfare related documentation.
  • Respect religious preferences and, where suitable to organisational requirements, facilitate opportunities to participate in religious events.
       
Element: Administer personnel discipline
  • Communicate standards of organisational discipline to personnel in order to promote appropriate behaviour and conduct.
  • Recognise and respond to behaviour in contradiction of organisational disciplinary standards.
  • Take organisational discipline administrative actions in response to significant breaches of organisational policies and procedures or disciplinary standards.
  • Counsel personnel to improve behaviour of and compliance with disciplinary standards.
  • Monitor own behaviour in order to ensure conduct is in accordance with organisational policies and procedures or disciplinary standards.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Ensure personnel readiness

1.1 Obtain detailed knowledge of personnel information to enable an appreciation of individual circumstances.

1.2 Access information about readiness requirements from organisational information systems.

1.3 Monitor accessible information to ensure the state of personnel readiness is known.

1.4 Inform personnel of their readiness obligations to the organisation to ensure compliance through self-management.

1.5 Gather and review readiness records and documentation to determine personnel progress with readiness maintenance requirements.

1.6 Plan and implement opportunities to maintain personnel readiness.

1.7 Seek technical advice on readiness policy and procedure to enable administrative actions.

1.8 Report information on personnel readiness to designated authorities including specific information on and strategies planned to address personnel who are ‘not ready’.

1.9 Implement administrative actions for personnel identified as permanently ‘not ready’.

1.10 Identify personnel entitled to readiness waivers by designated authorities.

1.11 Compile and submit waiver documentation for consideration.

2. Administer personnel entitlements

2.1 Obtain and review organisational policies and procedures relevant to personnel entitlements using information systems.

2.2 Identify entitlements against personnel individual circumstances using personnel information.

2.3 Access entitlement application forms to be completed by personnel and provide general instructions and guidance to personnel.

2.4 Monitor progress of entitlement applications to ensure timely and efficient handling by the administrative stream of the organisation.

3. Ensure personnel welfare

3.1 Inform personnel of welfare requirements specific to their employment, and of welfare support services available to them.

3.2 Maintain welfare related documentation.

3.3 Respect religious preferences and, where suitable to organisational requirements, facilitate opportunities to participate in religious events.

4. Administer personnel discipline

4.1 Communicate standards of organisational discipline to personnel in order to promote appropriate behaviour and conduct.

4.2 Recognise and respond to behaviour in contradiction of organisational disciplinary standards.

4.3 Take organisational discipline administrative actions in response to significant breaches of organisational policies and procedures or disciplinary standards.

4.4 Counsel personnel to improve behaviour of and compliance with disciplinary standards.

4.5 Monitor own behaviour in order to ensure conduct is in accordance with organisational policies and procedures or disciplinary standards.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

accessing and compiling complex organisational forms and applications

analysing and validating information

conducting interviews to obtain detailed personal information

transacting a range of administrative actions including:

administrative warning

notice to show cause

pay adjustment

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

counselling techniques

organisational disciplinary standards and laws

organisational information systems

organisational personnel entitlements

organisational readiness requirement specific to individual service

organisational support

organisational welfare infrastructure, policy and procedures

organisational writing standards

personnel support agencies

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Ensure personnel readiness

1.1 Obtain detailed knowledge of personnel information to enable an appreciation of individual circumstances.

1.2 Access information about readiness requirements from organisational information systems.

1.3 Monitor accessible information to ensure the state of personnel readiness is known.

1.4 Inform personnel of their readiness obligations to the organisation to ensure compliance through self-management.

1.5 Gather and review readiness records and documentation to determine personnel progress with readiness maintenance requirements.

1.6 Plan and implement opportunities to maintain personnel readiness.

1.7 Seek technical advice on readiness policy and procedure to enable administrative actions.

1.8 Report information on personnel readiness to designated authorities including specific information on and strategies planned to address personnel who are ‘not ready’.

1.9 Implement administrative actions for personnel identified as permanently ‘not ready’.

1.10 Identify personnel entitled to readiness waivers by designated authorities.

1.11 Compile and submit waiver documentation for consideration.

2. Administer personnel entitlements

2.1 Obtain and review organisational policies and procedures relevant to personnel entitlements using information systems.

2.2 Identify entitlements against personnel individual circumstances using personnel information.

2.3 Access entitlement application forms to be completed by personnel and provide general instructions and guidance to personnel.

2.4 Monitor progress of entitlement applications to ensure timely and efficient handling by the administrative stream of the organisation.

3. Ensure personnel welfare

3.1 Inform personnel of welfare requirements specific to their employment, and of welfare support services available to them.

3.2 Maintain welfare related documentation.

3.3 Respect religious preferences and, where suitable to organisational requirements, facilitate opportunities to participate in religious events.

4. Administer personnel discipline

4.1 Communicate standards of organisational discipline to personnel in order to promote appropriate behaviour and conduct.

4.2 Recognise and respond to behaviour in contradiction of organisational disciplinary standards.

4.3 Take organisational discipline administrative actions in response to significant breaches of organisational policies and procedures or disciplinary standards.

4.4 Counsel personnel to improve behaviour of and compliance with disciplinary standards.

4.5 Monitor own behaviour in order to ensure conduct is in accordance with organisational policies and procedures or disciplinary standards.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Obtain detailed knowledge of personnel information to enable an appreciation of individual circumstances. 
Access information about readiness requirements from organisational information systems. 
Monitor accessible information to ensure the state of personnel readiness is known. 
Inform personnel of their readiness obligations to the organisation to ensure compliance through self-management. 
Gather and review readiness records and documentation to determine personnel progress with readiness maintenance requirements. 
Plan and implement opportunities to maintain personnel readiness. 
Seek technical advice on readiness policy and procedure to enable administrative actions. 
Report information on personnel readiness to designated authorities including specific information on and strategies planned to address personnel who are ‘not ready’. 
Implement administrative actions for personnel identified as permanently ‘not ready’. 
Identify personnel entitled to readiness waivers by designated authorities. 
Compile and submit waiver documentation for consideration. 
Obtain and review organisational policies and procedures relevant to personnel entitlements using information systems. 
Identify entitlements against personnel individual circumstances using personnel information. 
Access entitlement application forms to be completed by personnel and provide general instructions and guidance to personnel. 
Monitor progress of entitlement applications to ensure timely and efficient handling by the administrative stream of the organisation. 
Inform personnel of welfare requirements specific to their employment, and of welfare support services available to them. 
Maintain welfare related documentation. 
Respect religious preferences and, where suitable to organisational requirements, facilitate opportunities to participate in religious events. 
Communicate standards of organisational discipline to personnel in order to promote appropriate behaviour and conduct. 
Recognise and respond to behaviour in contradiction of organisational disciplinary standards. 
Take organisational discipline administrative actions in response to significant breaches of organisational policies and procedures or disciplinary standards. 
Counsel personnel to improve behaviour of and compliance with disciplinary standards. 
Monitor own behaviour in order to ensure conduct is in accordance with organisational policies and procedures or disciplinary standards. 
Obtain detailed knowledge of personnel information to enable an appreciation of individual circumstances. 
Access information about readiness requirements from organisational information systems. 
Monitor accessible information to ensure the state of personnel readiness is known. 
Inform personnel of their readiness obligations to the organisation to ensure compliance through self-management. 
Gather and review readiness records and documentation to determine personnel progress with readiness maintenance requirements. 
Plan and implement opportunities to maintain personnel readiness. 
Seek technical advice on readiness policy and procedure to enable administrative actions. 
Report information on personnel readiness to designated authorities including specific information on and strategies planned to address personnel who are ‘not ready’. 
Implement administrative actions for personnel identified as permanently ‘not ready’. 
Identify personnel entitled to readiness waivers by designated authorities. 
Compile and submit waiver documentation for consideration. 
Obtain and review organisational policies and procedures relevant to personnel entitlements using information systems. 
Identify entitlements against personnel individual circumstances using personnel information. 
Access entitlement application forms to be completed by personnel and provide general instructions and guidance to personnel. 
Monitor progress of entitlement applications to ensure timely and efficient handling by the administrative stream of the organisation. 
Inform personnel of welfare requirements specific to their employment, and of welfare support services available to them. 
Maintain welfare related documentation. 
Respect religious preferences and, where suitable to organisational requirements, facilitate opportunities to participate in religious events. 
Communicate standards of organisational discipline to personnel in order to promote appropriate behaviour and conduct. 
Recognise and respond to behaviour in contradiction of organisational disciplinary standards. 
Take organisational discipline administrative actions in response to significant breaches of organisational policies and procedures or disciplinary standards. 
Counsel personnel to improve behaviour of and compliance with disciplinary standards. 
Monitor own behaviour in order to ensure conduct is in accordance with organisational policies and procedures or disciplinary standards. 

Forms

Assessment Cover Sheet

DEFGEN016 - Administer personnel
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

DEFGEN016 - Administer personnel

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: