Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

DEFIN002A Mapping and Delivery Guide
Process voice communications

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency DEFIN002A - Process voice communications
Description This unit covers the competency required to process communications in a language other than English to enable information to be reported to appropriate personnel for further analysis and reporting.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application Workers normally perform this activity within routines, methods and procedures, which require some discretion and judgement. The majority of work is performed under supervision, at the same time maintaining high levels of accuracy, personal accountability and security.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Create target text file
  • Target text file is accessed in accordance with standard procedures
  • Text file and message formatting procedures are applied in accordance with standard procedures
       
Element: Annotate intercept details
  • Intercept details and peripheral information are logged in accordance with standard procedures
  • Organisational abbreviations are used for brevity in accordance with standard procedures
  • Information from emission is transcribed without losing its original meaning or intent, in accordance with standard procedures
  • Message type is identified and annotated in accordance with standard procedures
  • Problems encountered during the transcription process are analysed and appropriate actions are taken in accordance with standard procedures
  • Security of information is maintained in accordance with standard procedures
  • Work health and safety (WHS) requirements and safety precautions are applied throughout the process
  • Legal requirements for activities are identified and applied during the process
       
Element: Report items of interest
  • Basic analysis of information is conducted and significant items of interest are identified in accordance with organisational requirements
  • Significant items of interest are prioritised in accordance with standard procedures and reported to appropriate personnel
  • Completed text file is forwarded to appropriate personnel for checking
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to transcribe verbal information in the target language, including recognising key words and phrases, and prioritising these significant items of interest as defined by the workplace.

In particular assessment must confirm the ability to use the correct workplace text file and message formatting procedures to produce a completed text file for further analysis.

Consistency in performance

Competency should be demonstrated over time and should be observed in a range of actual or simulated work contexts.

Context of and specific resources for assessment

Context of assessment

Competency should be assessed under direct supervision and should focus on the individual's ability to:

demonstrate basic practical skills, such as the use of relevant tools/systems

perform a sequence of routine tasks given clear direction

receive and pass on messages/information.

In all cases it is expected that targeted questioning to assess the required knowledge by recall will support practical assessment.

Specific resources for assessment

Access is required to:

audio playback equipment

language specific dictionary

workplace specific recording systems.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

assess languages in order to determine the language skills required for transcription to occur

communicate effectively within the workplace

follow instructions/directives and report information

listen effectively

maintain records and make timely reports

manage personal work priorities and professional development

type with a minimum speed of 35 words per minute and an accuracy of 98 percent

use organisational computer equipment and applications to produce simple workplace documents and for communications intercept

use workplace and language publications and other reference material to conduct research

Required Knowledge

antenna theory

communications procedures

electromagnetic spectrum

international 'Q' and 'Z' codes including phonetic alphabet

international time zones and datelines

military and organisational abbreviations

relevant organisational policies and legislation

reporting procedures and formats

security procedures

sound understanding of computer equipment and applications in accordance with workplace procedures

target language including recognising key words, numbers and phrases in context at an intermediate level

work environment layout

workplace orientation and induction procedures

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Standard procedures may include:

Australian Quality Training Framework

Australian Standards

Defence instructions

Doctrine pamphlets

Industry practices

Job guides and other publications

Maintenance schedules

Manufacturers' specifications, procedures and technical instructions

WHS requirements and regulations

Organisational instructions and journals

Organisational policies and procedures

Quality control

Regulatory requirements

Relevant local government by-laws

Routine orders

Security instructions and procedures

Standard Operating Procedures

Standing orders

Workplace agreements

Written and verbal orders

Intercept details may include:

Call signs

Date and time

Duration of transmission

International 'Q' and 'Z' codes

Type of working

Peripheral information may include:

Antenna

Atmospheric conditions

Frequency

Intercept site

Line of bearing

Mode of transmission

Operator chat

Organisational abbreviations may include:

Approved language abbreviations for place names, common words and acronyms

Organisational/international prosigns

Organisational specific codes

Information from emission may include:

Fax

Live communications

Modem

Morse code

Recorded communications

Voice

Message type may include:

Encrypted traffic

Plain text

Legal requirements may include:

Geneva conventions and protocols

International laws

Laws of Armed Conflict

National laws

Rules of Engagement

State/territory laws

Appropriate personnel may include:

External agencies

Internal agencies

Linguists

Reporters

Supervisors

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Target text file is accessed in accordance with standard procedures 
Text file and message formatting procedures are applied in accordance with standard procedures 
Intercept details and peripheral information are logged in accordance with standard procedures 
Organisational abbreviations are used for brevity in accordance with standard procedures 
Information from emission is transcribed without losing its original meaning or intent, in accordance with standard procedures 
Message type is identified and annotated in accordance with standard procedures 
Problems encountered during the transcription process are analysed and appropriate actions are taken in accordance with standard procedures 
Security of information is maintained in accordance with standard procedures 
Work health and safety (WHS) requirements and safety precautions are applied throughout the process 
Legal requirements for activities are identified and applied during the process 
Basic analysis of information is conducted and significant items of interest are identified in accordance with organisational requirements 
Significant items of interest are prioritised in accordance with standard procedures and reported to appropriate personnel 
Completed text file is forwarded to appropriate personnel for checking 

Forms

Assessment Cover Sheet

DEFIN002A - Process voice communications
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

DEFIN002A - Process voice communications

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: