FPICOR2202B - Communicate and interact effectively in the workplace Competency Mapping Template

Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FPICOR2202B Mapping and Delivery Guide
Communicate and interact effectively in the workplace

Version 1.0
Issue Date: April 2024

Qualification	-	Unit of Competency	FPICOR2202B - Communicate and interact effectively in the workplace
Description	This unit describes the outcomes required to communicate and interact effectively with other workers, including, gathering, conveying and receiving information through verbal and written forms of communication and participating in work relationsGeneral workplace legislative and regulatory requirements may apply to this unit; however there are no specific licensing or certification requirements at the time of publicationThis unit replaces FPICOR2202A Communicate and interact effectively in the workplace
Employability Skills	This unit contains employability skills
Learning Outcomes and Application	The unit involves effectively communicating and interacting in the workplace in a variety of work settings, including, a forest environment, saw mill, wood chip mill, veneer mill, board/plywood mill, timber treatment plant, downstream processing of timber, forest products factory, forest products sales and service, horticultural, domestic, local council, emergency services environmentThe skills and knowledge required for competent workplace performance are to be used within the scope of the person's job and authority
Duration and Setting	X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites	Not Applicable
Competency Field	Core

Development and validation strategy and guide for assessors and learners		Student Learning Resources	Handouts Activities	Slides PPT	Assessment 1	Assessment 2	Assessment 3	Assessment 4
Elements of Competency	Performance Criteria
Element: Gather, convey and receive information	Applicable Occupational Health and Safety (OHS), environmental, legislative and organisational requirements relevant to communicating and interacting effectively in the workplace are identified and followed Verbal and written instructions are gathered, received and responded to with correct actions Instructions are conveyed accurately using relevant communication modes Work signage is responded to with correct action Information is conveyed in simple language and messages are acknowledged and checked Questions are used to gain additional information and to clarify understanding
Element: Carry out face-to-face routine communication	Routine instructions and messages are received and followed Workplace procedures are carried out to company requirements Information from a range of sources is accessed, interpreted and checked with appropriate personnel Information is selected and sequenced correctly Verbal and written reporting is conducted clearly and legibly in line with workplace procedures
Element: Apply visual communications	Visual communications are used following accepted industry practices and/or social conventions Attention of the communicating parties is obtained, checked and acknowledged Intention of visual communications is clarified and checked at each step Unclear or ambiguous visual communications are questioned or visually cancelled Instances of unclear visual communications are followed up to avoid repeated problems
Element: Participate in simple meeting processes	Correct process for meetings is identified and followed in line with pre-determined or agreed procedures Responses are sought and provided to others in the group Constructive contributions are made to the group Goals or outcomes are noted and communicated to appropriate personnel
Element: Maintain work relationships	Communication with co-workers is conducted in a courteous manner which reflects sensitivity to individual, social and cultural differences Relevant workplace information is shared with co-workers to achieve designated individual and team, goals and objectives Assistance is provided to, and sought from, co-workers to achieve work tasks Contradictions, ambiguity, uncertainty or misunderstandings are identified and clarified with appropriate personnel

Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.


The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment	A person who demonstrates competency in this unit must be able to provide evidence that they can communicate and interact effectively in the workplace
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements of this unit and include demonstration of: following applicable Commonwealth, State or Territory legislative and regulatory requirements and codes of practice relevant to communicating and interacting effectively in the workplace following organisational policies and procedures relevant to communicating and interacting effectively in the workplace the ability to receive and relay verbal, non-verbal and written information in a clear, concise and accurate manner the use of a range of visual communication signals participation in workplace meetings using agreed processes to resolve issues
Context of and specific resources for assessment	Competency is to be assessed in the workplace or realistically simulated workplace Assessment is to occur under standard and authorised work practices, safety requirements and environmental constraints Assessment of required knowledge, other than confirmatory questions, will usually be conducted in an off-site context Assessment is to follow relevant regulatory or Australian Standards requirements The following resources should be made available: workplace location or simulated workplace materials and equipment relevant to undertaking work applicable to this unit specifications and work instructions
Method of assessment	Assessment must satisfy the endorsed Assessment Guidelines of the FPI11 Training Package Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with application of required knowledge Assessment must be by direct observation of tasks, with questioning on required knowledge and it must also reinforce the integration of employability skills Assessment methods must confirm the ability to access and correctly interpret and apply the required knowledge Assessment may be applied under project-related conditions (real or simulated) and require evidence of process Assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances Assessment may be in conjunction with assessment of other units of competency The assessment environment should not disadvantage the candidate Assessment practices should take into account any relevant language or cultural issues related to Aboriginality, gender or language backgrounds other than English Where the participant has a disability, reasonable adjustment may be applied during assessment Language and literacy demands of the assessment task should not be higher than those of the work role

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title] Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit

Required skills

Technical skills sufficient to use and maintain relevant equipment

Communication skills sufficient to; effectively request information; actively listen; effectively receive and action feedback; effectively relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities; use appropriate communication and interpersonal techniques with colleagues and others

Literacy skills sufficient to accurately locate, record and report information

Numeracy skills sufficient to estimate, measure and calculate time required to complete a task

Problem solving skills sufficient to effectively solve routine problems, review and accurately identify and interpret work requirements

Required knowledge

Applicable Commonwealth, State or Territory legislation, regulations, standards, codes of practice and established safe practices relevant to the full range of processes for effective communication and interaction in the workplace

Environmental protection requirements, including the safe disposal of waste material

Organisational and site standards, requirements, policies and procedures relevant to effective communication and interaction in the workplace

Basic principles of effective communication

Basic principles of working relationships

Differences between written and spoken language

Organisational standards for the presentation of written information

Established communication channels and protocols

Problem identification and resolution strategies

Types of tools and equipment and procedures for their safe use and maintenance

Appropriate mathematical procedures for estimating and measuring, including calculating time to complete tasks

Procedures for recording and reporting workplace information


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
OHS requirements:	are to be in line with applicable Commonwealth, State or Territory legislation and regulations, and organisational safety policies and procedures, and may include: personal protective equipment and clothing safety equipment first aid equipment fire fighting equipment hazard and risk control fatigue management elimination of hazardous materials and substances safe forest practices including required actions relating to forest fire manual handling including shifting, lifting and carrying job risk assessments
Environmental requirements may include:	legislation organisational policies and procedures workplace practices
Legislative requirements:	are to be in line with applicable Commonwealth, State or Territory legislation, regulations, certification requirements and codes of practice and may include: award and enterprise agreements industrial relations Australian Standards confidentiality and privacy OHS the environment equal opportunity anti-discrimination relevant industry codes of practice duty of care heritage and traditional land owner issues
Organisational requirements may include:	legal organisational and site guidelines policies and procedures relating to own role and responsibility quality assurance procedural manuals quality and continuous improvement processes and standards OHS, emergency and evacuation procedures ethical standards recording and reporting requirements equipment use and maintenance and storage requirements environmental management requirements (waste disposal, recycling and re-use guidelines)
Verbal and written instructions may include:	graphical instructions signage plans work bulletins charts and hand drawings documents memos maps material safety data sheets (MSDS) diagrams sketches graphics
Communication modes may include:	verbal and non-verbal language constructive feedback active listening questioning to clarify and confirm understanding use of positive, confident and cooperative language use of language and concepts appropriate to individual social and cultural differences control of tone of voice body language use of telephones (including mobile) email facsimile internet two-way radios
Work signage may include:	site safety signs directional signs traffic signs facility or location signs hazards
Interpreting information may include:	company procedures regulations OHS requirements induction procedures industrial agreements checklists instructions delivery dockets MSDS workplace policies quality requirements bulletins maps work schedules emergency procedures job risk assessments
Appropriate personnel may include:	supervisors colleagues clients
Sequencing information is to include:	receiving the information and converting it into a logical order of activities
Reporting may include:	verbal or written communication of work output quality outcomes hazards incidents or equipment malfunctions completion of written notes simple workplace proformas or documents email communication
Visual communications may include:	eye contact hand signals electronic signals mechanical signals
Meetings may be:	on or off-site and are to include: tool box meetings team meetings project meetings meetings with land owners staff meetings industrial meetings
Social and cultural differences may be expressed in:	language traditional practices and observations beliefs values practices food diet dress religious and spiritual observances social conventions cultural stereotypes conventions of gender or sexuality

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice	Yes	No	Comments/feedback
Applicable Occupational Health and Safety (OHS), environmental, legislative and organisational requirements relevant to communicating and interacting effectively in the workplace are identified and followed
Verbal and written instructions are gathered, received and responded to with correct actions
Instructions are conveyed accurately using relevant communication modes
Work signage is responded to with correct action
Information is conveyed in simple language and messages are acknowledged and checked
Questions are used to gain additional information and to clarify understanding
Routine instructions and messages are received and followed
Workplace procedures are carried out to company requirements
Information from a range of sources is accessed, interpreted and checked with appropriate personnel
Information is selected and sequenced correctly
Verbal and written reporting is conducted clearly and legibly in line with workplace procedures
Visual communications are used following accepted industry practices and/or social conventions
Attention of the communicating parties is obtained, checked and acknowledged
Intention of visual communications is clarified and checked at each step
Unclear or ambiguous visual communications are questioned or visually cancelled
Instances of unclear visual communications are followed up to avoid repeated problems
Correct process for meetings is identified and followed in line with pre-determined or agreed procedures
Responses are sought and provided to others in the group
Constructive contributions are made to the group
Goals or outcomes are noted and communicated to appropriate personnel
Communication with co-workers is conducted in a courteous manner which reflects sensitivity to individual, social and cultural differences
Relevant workplace information is shared with co-workers to achieve designated individual and team, goals and objectives
Assistance is provided to, and sought from, co-workers to achieve work tasks
Contradictions, ambiguity, uncertainty or misunderstandings are identified and clarified with appropriate personnel

Forms

Assessment Cover Sheet

FPICOR2202B - Communicate and interact effectively in the workplace

Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

Assessor name:

Signature:

Date:

Assessment Record Sheet

FPICOR2202B - Communicate and interact effectively in the workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date:

Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FPICOR2202B Mapping and Delivery Guide Communicate and interact effectively in the workplace

Version 1.0 Issue Date: April 2024

Evidence Required

Submission Requirements

Assessment Tasks

Observation Checklist

Forms

Assessment Cover Sheet

FPICOR2202B - Communicate and interact effectively in the workplace

Assessment task 1: [title]

Assessment Record Sheet

FPICOR2202B - Communicate and interact effectively in the workplace

FPICOR2202B Mapping and Delivery Guide
Communicate and interact effectively in the workplace

Version 1.0
Issue Date: April 2024