Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FPICOT6201A Mapping and Delivery Guide
Manage community engagement

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency FPICOT6201A - Manage community engagement
Description This unit describes the outcomes required to design and implement strategies that involve the community in decision making. It includes analysing, scoping, designing, implementing, reporting and evaluating on community engagement activities General workplace legislative and regulatory requirements apply to this unit; however there are no specific licensing or certification requirements at the time of publication
Employability Skills This unit contains employability skills
Learning Outcomes and Application The unit involves managing community engagement in a variety of work settings, including: forest environmentsaw millwood chip millveneer millboard/plywood milltimber treatment plantsdownstream processing of timberforest products productionforest sales and servicehorticulturalThe skills and knowledge required for competent workplace performance are to be used within the scope of the person's job and authority
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field Common Technical
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Scope the need for community engagement
  • Applicable occupational health and safety (OHS), environmental, legislative and organisational requirements relevant to managing community engagement are identified and followed
  • Benefits for community involvement in the engagement process are evaluated for the organisation and for the community
  • Framework is designed to assist in analysing issues that require community engagement
  • Key stakeholders are identified and consulted in line with organisational policy and procedures
  • Target community is defined in line with the purpose, objectives and issues
  • Range of community engagement strategies are assessed for suitability in engaging the community in the issues
       
Element: Develop community engagement plan
  • Purpose and objectives of community engagement are established in consultation with key stakeholders
  • Community engagement strategies are designed that are relevant, achievable, measurable and flexible enough to allow for the emergence of new ideas and options
  • Likely barriersto community involvement are explored and strategies to address them are developed
  • Relevant commitment to/approval of the community engagement plan is obtained in line with organisational policy and procedures
  • Communitydiversity is acknowledged and respected throughout the development of the plan
  • Communication, monitoring, reporting, feedback and evaluation processes are embedded in the plan
       
Element: Implement community engagement plan
  • Resources and time are allocated to the implementation of the plan
  • Implementation is managed in line with the plan design
  • Objectives and constraints of the engagement are communicated to designated personnel
  • Clarity is established around the roles and responsibilities of all participants
  • Expectations of participants are identified and managed, and the community is provided with relevant information throughout the engagement process
  • Plan is implemented flexibly enough to allow the community to raise new ideas or options
  • Community is provided with opportunities to develop its engagement capacity and barriers to involvement are addressed
  • Feedback mechanisms are implemented in line with the plan and community requirements are addressed to maximise participation
       
Element: Evaluate community engagement plan
  • All components of the community plan are evaluated in line with the plan's purpose and objectives
  • Feedback on the quality of the strategies used is obtained from relevant personnel and stakeholders
  • Outcomes from the engagement are recorded, shared and used across the organisation and with the community, in line with organisational policy and procedures
       
Element: Report on the outcomes of community engagement
  • Outcomes of community engagement are reported to relevant stakeholders
  • Feedback on how outcomes may inform current and future planning or decision making is provided to all participants
  • Community engagement plan is reviewed in light of outcomes
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

A person who demonstrates competency in this unit must be able to provide evidence that they can manage community engagement

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to, and satisfy, all of the requirements of the elements of this unit and include demonstration of:

following applicable commonwealth, state or territory legislative and regulatory requirements and codes of practice relevant to managing community engagement

following organisational policies and procedures relevant to managing community engagement

planning, designing and implementing community engagement strategies that follow legislative requirements

documenting an implementation strategy for community engagement, as part of a plan, that has been designed, implemented and reviewed, showing a measurable outcome using the chosen indicators

communicating with stakeholders to discuss possible approaches to community engagement

reviewing and improving strategies by identifying improvements and benchmarking against plan objectives

Context of and specific resources for assessment

Competency is to be assessed in the workplace or realistically simulated workplace

Assessment is to occur under standard and authorised work practices, safety requirements and environmental constraints

Assessment of required knowledge, other than confirmatory questions, will usually be conducted in an off-site context

Assessment is to follow relevant regulatory or Australian Standards requirements

The following resources should be made available:

workplace location or simulated workplace

materials and equipment relevant to undertaking work applicable to this unit

specifications and work instructions

community information, case studies or scenarios, including current journals and international case studies

community engagement theory, principles, practices and techniques

procedures and protocols for community engagement, including OHS

policy and legislation related to community engagement

Method of assessment

Assessment must satisfy the endorsed Assessment Guidelines of the FPI11 Training Package

Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with application of required knowledge

Assessment must be by direct observation of tasks, with questioning on required knowledge and it must also reinforce the integration of employability skills

Assessment methods must confirm the ability to access and correctly interpret and apply the required knowledge

Assessment may be applied under project-related conditions (real or simulated) and require evidence of process

Assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances

Assessment may be in conjunction with assessment of other units of competency

The assessment environment should not disadvantage the candidate

Assessment practices should take into account any relevant language or cultural issues related to Aboriginality, gender or language backgrounds other than English

Where the participant has a disability, reasonable adjustment may be applied during assessment

Language and literacy demands of the assessment task should not be higher than those of the work role


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Required skills

Technical skills sufficient to apply workplace safety procedures to community engagement strategies; evaluate community engagement strategies

Communication skills sufficient to use a range of communication styles to suit different audiences and purposes; explain complex and formal policies and concepts to a variety of audiences

Literacy skills sufficient to detail requirements; write recommendations and prepare community engagement reports requiring complex language structures and precision of expression

Problem solving skills sufficient to mediate, negotiate and attempt to obtain consensus between parties; apply lateral thinking to provide solutions and overcome barriers to community engagement

Planning and organisational skills sufficient to develop policies and procedures; manage expectations; scope, design and implement community engagement plans, including project, time and budget management; facilitate community engagement, including relationship building, networking, negotiation, conflict management and risk management

Required knowledge

Applicable commonwealth, state or territory legislation, regulations, policies, standards, codes of practice and established safe practices relevant to the full range of processes for developing and implementing community engagement strategies

Environmental protection requirements, including the safe disposal of waste material

Organisational and site standards, requirements, policies and procedures for developing and implementing community engagement strategies

Community engagement theory, principles and techniques

Facilitation/process management in the context of community engagement

Principles of working within an ethical framework

Community consultation and decision-making processes

Power structures and relationships in the community

Processes of both individual advocacy and group advocacy

Models of negotiation

Complex cultural awareness

Community development principles

Diversity in the community

National and state or territory reporting requirements in relation to community engagement

Social justice principles

Organisational policies related to communication and the media

Workplace safety procedures relating to community engagement strategies

Established communication channels and protocols

Problem identification and resolution strategies

Procedures for recording and reporting workplace information

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

OHSrequirements:

are to be in line with applicable commonwealth, state or territory legislation and regulations, and organisational safety policies and procedures, and may include:

personal protective equipment and clothing

safety equipment

first aid equipment

fire fighting equipment

hazard and risk control

fatigue management

elimination of hazardous materials and substances

safe forest practices, including required actions relating to forest fire

manual handling including shifting, lifting and carrying

Environmental requirements may include:

legislation

organisational policies and procedures

workplace practices

Legislative requirements:

are to be in line with applicable commonwealth, state or territory legislation, regulations, certification requirements and codes of practice and may include:

award and enterprise agreements

industrial relations

Australian Standards

confidentiality and privacy

OHS

the environment

equal opportunity

anti-discrimination

relevant industry codes of practice such as:

chain of custody (COC)

Programme for the Endorsement of Forest Certification (PEFC) schemes

Forest Stewardship Council (FSC)

duty of care

Organisationalrequirements may include:

legal

organisational and site guidelines

policies and procedures relating to own role and responsibility

quality assurance

procedural manuals

quality and continuous improvement processes and standards

OHS, emergency and evacuation procedures

ethical standards

recording and reporting requirements

equipment use, maintenance and storage requirements

environmental management requirements (waste minimisation and disposal, recycling and re-use guidelines)

Key stakeholders may include:

all those who may be directly affected or may have a significant issue in the engagement process, including:

individuals

local residents

community leaders

community groups

ethnic communities

non-government organisations

public sector officers

private sector organisations/business community

public sector agencies

elected public officials who may need to be briefed or provide approval throughout the process

public land committees of management

Community engagement strategies may include:

alliances

partnerships

education and awareness campaigns

on-line consultation and interaction

deliberative processes

public meetings

consultation with stakeholders

media campaigns

community-based information

direct participation

scenario planning

advisory bodies and steering committees

events

celebrations

launches

awareness activities or programs

public forums

workshops

face-to-face meetings and interviews

focus groups

questionnaires (email, internet or hard copy)

surveys

negotiation tables

formal partnerships

telephone interviews

written submissions

Barriers to community involvement may include:

access constraints

mobility issues

poor past experiences with engagement processes

time constraints

previous over-consultation

geographical isolation

socioeconomic levels

diversity variables

social capital gate keepers - residents who block broad participation

lack of or limited:

interest in or commitment to the issue

understanding about the actual issue

understanding or clarity about the engagement process

Community diversity may include difference in:

age

cultural background

disability

educational level

English language proficiency

ethnicity

experience

expertise

family responsibilities

gender

intellectual difference

interests

interpersonal approach

language

learning styles

length of residence

life experience

marital status

mobility

physical differences

politics

race

religion

sexual orientation

socioeconomic background

thinking styles

work experiences

working styles

Resources may include:

people

materials

equipment

Communication may include:

verbal and non-verbal language

constructive feedback

active listening

questioning to clarify and confirm understanding

negotiation

team building

stakeholder engagement

internal and external

use of positive, confident and cooperative language

use of language and concepts appropriate to individual social and cultural differences

control of tone of voice and body language

Engagement capacity may include:

information - a one-way relationship in which appropriate and relevant information is disseminated to the community

consultation - a two-way relationship in which the views of individuals or communities on issues that affect them directly or in which they may have a significant interest, are asked for, received and taken into consideration

active participation - opportunities for individuals and communities to propose options and be involved in planning and decision making

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Applicable occupational health and safety (OHS), environmental, legislative and organisational requirements relevant to managing community engagement are identified and followed 
Benefits for community involvement in the engagement process are evaluated for the organisation and for the community 
Framework is designed to assist in analysing issues that require community engagement 
Key stakeholders are identified and consulted in line with organisational policy and procedures 
Target community is defined in line with the purpose, objectives and issues 
Range of community engagement strategies are assessed for suitability in engaging the community in the issues 
Purpose and objectives of community engagement are established in consultation with key stakeholders 
Community engagement strategies are designed that are relevant, achievable, measurable and flexible enough to allow for the emergence of new ideas and options 
Likely barriersto community involvement are explored and strategies to address them are developed 
Relevant commitment to/approval of the community engagement plan is obtained in line with organisational policy and procedures 
Communitydiversity is acknowledged and respected throughout the development of the plan 
Communication, monitoring, reporting, feedback and evaluation processes are embedded in the plan 
Resources and time are allocated to the implementation of the plan 
Implementation is managed in line with the plan design 
Objectives and constraints of the engagement are communicated to designated personnel 
Clarity is established around the roles and responsibilities of all participants 
Expectations of participants are identified and managed, and the community is provided with relevant information throughout the engagement process 
Plan is implemented flexibly enough to allow the community to raise new ideas or options 
Community is provided with opportunities to develop its engagement capacity and barriers to involvement are addressed 
Feedback mechanisms are implemented in line with the plan and community requirements are addressed to maximise participation 
All components of the community plan are evaluated in line with the plan's purpose and objectives 
Feedback on the quality of the strategies used is obtained from relevant personnel and stakeholders 
Outcomes from the engagement are recorded, shared and used across the organisation and with the community, in line with organisational policy and procedures 
Outcomes of community engagement are reported to relevant stakeholders 
Feedback on how outcomes may inform current and future planning or decision making is provided to all participants 
Community engagement plan is reviewed in light of outcomes 

Forms

Assessment Cover Sheet

FPICOT6201A - Manage community engagement
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

FPICOT6201A - Manage community engagement

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: