Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FSKOCM02 Mapping and Delivery Guide
Engage in basic spoken exchanges at work

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency FSKOCM02 - Engage in basic spoken exchanges at work
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to interact with others in basic spoken exchanges at work, such as following simple instructions, engaging in informal exchanges with colleagues, leaving a short telephone message, or participating in a workplace team meeting.This unit applies to individuals who need oral communication skills at Australian Core Skills Framework (ACSF) level 1 to undertake a vocational training pathway or workplace tasks.This unit is designed for integration and contextualisation with vocational units to support achievement of vocational competency.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessment texts and tasks reflect those typically found in the workplace.

Advice and support is available.

Culturally appropriate processes and techniques suited to the language, literacy and numeracy capacity of individuals and the work being performed must be used.

Reasonable adjustments can be made to ensure equity in assessment for people with disabilities.

Assessors must satisfy NVR/AQTF assessor requirements, have sound knowledge of the ACSF and have demonstrable expertise in the vocational contextualisation and assessment of the core skill – oral communication.

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare to interact in basic spoken exchanges
  • Identify purpose and audience of the exchanges
  • Identify oral communication strategies for basic exchanges
       
Element: Interact in basic spoken exchanges
  • Use oral communication strategies for basic spoken exchanges
  • Use appropriate grammar, vocabulary and pronunciation
  • Use appropriate non-verbal communication
       
Element: Review own performance
  • Seek feedback on whether exchange was appropriate for audience and purpose
  • Reflect on performance to identify areas for improvement
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Element

Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to interact in basic spoken exchanges

1.1 Identify purpose and audience of the exchanges

1.2 Identify oral communication strategies for basic exchanges

2. Interact in basic spoken exchanges

2.1 Use oral communication strategies for basic spoken exchanges

2.2 Use appropriate grammar, vocabulary and pronunciation

2.3 Use appropriate non-verbal communication

3. Review own performance

3.1 Seek feedback on whether exchange was appropriate for audience and purpose

3.2 Reflect on performance to identify areas for improvement

Evidence of the ability to:

participate in basic spoken exchanges appropriate to audience and purpose.

For individuals competent in this unit long pauses and numerous repetitions may be evident in spoken exchanges.

Evidence must be collected using spoken exchanges typically found in the workplace.

Note: Where a specific volume and/or frequency is not specified, evidence must be provided at least once.

Evidence of the following knowledge must be demonstrated:

oral communication strategies for basic spoken exchanges

non-verbal communication for basic spoken exchanges

grammar, vocabulary and pronunciation for basic spoken exchanges.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Element

Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to interact in basic spoken exchanges

1.1 Identify purpose and audience of the exchanges

1.2 Identify oral communication strategies for basic exchanges

2. Interact in basic spoken exchanges

2.1 Use oral communication strategies for basic spoken exchanges

2.2 Use appropriate grammar, vocabulary and pronunciation

2.3 Use appropriate non-verbal communication

3. Review own performance

3.1 Seek feedback on whether exchange was appropriate for audience and purpose

3.2 Reflect on performance to identify areas for improvement

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify purpose and audience of the exchanges 
Identify oral communication strategies for basic exchanges 
Use oral communication strategies for basic spoken exchanges 
Use appropriate grammar, vocabulary and pronunciation 
Use appropriate non-verbal communication 
Seek feedback on whether exchange was appropriate for audience and purpose 
Reflect on performance to identify areas for improvement 

Forms

Assessment Cover Sheet

FSKOCM02 - Engage in basic spoken exchanges at work
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

FSKOCM02 - Engage in basic spoken exchanges at work

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: