Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

HLTAHW002 Mapping and Delivery Guide
Support clients to obtain access to health services

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency HLTAHW002 - Support clients to obtain access to health services
Description
Employability Skills
Learning Outcomes and Application This unit describes the knowledge and skills required by a new worker in primary health care to provide basic support to assist Aboriginal and/or Torres Strait Islander clients and community to gain access to available health services. The unit involves the communication of basic health information about health services. It does not involve the worker performing a health check or specific details of health issues.This unit applies to all staff providing support to the delivery of primary health care. All work tasks are to be performed under supervision.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated working:

in a health service or centre

under supervision, as part of a primary health care team

with Aboriginal and/or Torres Strait Islander clients and communities.

In addition, simulations and scenarios must be used where the full range of contexts and situations cannot be provided in the workplace or may occur only rarely. These are situations relating to emergency or unplanned procedures where assessment in these circumstances would be unsafe or is impractical.

Simulated assessment environments must simulate the real-life working environment where these skills and knowledge would be performed, with all the relevant equipment and resources of that working environment.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Assessment must be undertaken by a workplace assessor who has expertise in this unit of competency and who is:

an Aboriginal and/or Torres Strait Islander Health Worker

or:

accompanied by an Aboriginal and/or Torres Strait Islander person who is a recognised member of the community with experience in primary health care.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Elements define the essential outcomes.
       
Element: Support clients to communicate with service providers
  • Explain services offered by specific health service providers to clients and/or significant others
  • Support clients to use their preferred language when communicating with service providers
  • Use appropriate visual aids and other resources to support client’s understanding
  • Show respectful and culturally appropriate behaviour and communication to the client and/or significant others
       
Element: Assist service providers to understand client and community needs
  • Communicate client needs and concerns to service providers to support access to services
  • Communicate local community values, beliefs and gender roles to service providers as required
  • Explain the role of traditional healers in the community to service providers as required
       
Element: Give practical support to clients when accessing health services
  • Book client appointments as required
  • Inform client and/or significant other person of appointments
  • Organise and/or provide transport to enable clients and significant other person/s to travel to and from health service provider
  • Contact clients as required to ensure appointments are kept
  • Follow-up with client and/or significant other person after appointments as required
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Support clients to communicate with service providers

1.1 Explain services offered by specific health service providers to clients and/or significant others

1.2 Support clients to use their preferred language when communicating with service providers

1.3 Use appropriate visual aids and other resources to support client’s understanding

1.4 Show respectful and culturally appropriate behaviour and communication to the client and/or significant others

2. Assist service providers to understand client and community needs

2.1 Communicate client needs and concerns to service providers to support access to services

2.2 Communicate local community values, beliefs and gender roles to service providers as required

2.3 Explain the role of traditional healers in the community to service providers as required

3. Give practical support to clients when accessing health services

3.1 Book client appointments as required

3.2 Inform client and/or significant other person of appointments

3.3 Organise and/or provide transport to enable clients and significant other person/s to travel to and from health service provider

3.4 Contact clients as required to ensure appointments are kept

3.5 Follow-up with client and/or significant other person after appointments as required

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role.

There must be evidence that the candidate has:

under supervision, supported at least three individual Aboriginal and/or Torres Strait Islander clients to access health services by:

- encouraging each client to use their preferred language, visual aids and other resources to support understanding

- explaining and clarifying basic health information and services to the client

- ensuring the client has understood the services available

- ensuring service providers understand client and community health needs, values and beliefs

- arranging the time, attendance and follow up for the client to attend health services and appointments, including organising travel arrangements.

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role.

This includes knowledge of:

language or languages, as spoken within the community and the workplace (verbal skills essential, written not essential)

interpreter and/or translation services available to assist clients and the service provider

terminology relevant to specific aspects of care provided and the workplace

the culture of the client, caregiver and health service provider

the communication style of the client, caregiver or health service provider

organisation policies, guidelines and procedures, including reporting procedures appropriate to the role.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Support clients to communicate with service providers

1.1 Explain services offered by specific health service providers to clients and/or significant others

1.2 Support clients to use their preferred language when communicating with service providers

1.3 Use appropriate visual aids and other resources to support client’s understanding

1.4 Show respectful and culturally appropriate behaviour and communication to the client and/or significant others

2. Assist service providers to understand client and community needs

2.1 Communicate client needs and concerns to service providers to support access to services

2.2 Communicate local community values, beliefs and gender roles to service providers as required

2.3 Explain the role of traditional healers in the community to service providers as required

3. Give practical support to clients when accessing health services

3.1 Book client appointments as required

3.2 Inform client and/or significant other person of appointments

3.3 Organise and/or provide transport to enable clients and significant other person/s to travel to and from health service provider

3.4 Contact clients as required to ensure appointments are kept

3.5 Follow-up with client and/or significant other person after appointments as required

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Explain services offered by specific health service providers to clients and/or significant others 
Support clients to use their preferred language when communicating with service providers 
Use appropriate visual aids and other resources to support client’s understanding 
Show respectful and culturally appropriate behaviour and communication to the client and/or significant others 
Communicate client needs and concerns to service providers to support access to services 
Communicate local community values, beliefs and gender roles to service providers as required 
Explain the role of traditional healers in the community to service providers as required 
Book client appointments as required 
Inform client and/or significant other person of appointments 
Organise and/or provide transport to enable clients and significant other person/s to travel to and from health service provider 
Contact clients as required to ensure appointments are kept 
Follow-up with client and/or significant other person after appointments as required 

Forms

Assessment Cover Sheet

HLTAHW002 - Support clients to obtain access to health services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

HLTAHW002 - Support clients to obtain access to health services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: