Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

HLTAHW017 Mapping and Delivery Guide
Assess and support clients social and emotional wellbeing

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency HLTAHW017 - Assess and support clients social and emotional wellbeing
Description
Employability Skills
Learning Outcomes and Application This unit deals with the required skills and knowledge to assess clients in relation to their social and emotional wellbeing, and provide appropriate support and referral as a member of a multidisciplinary team working with Aboriginal and/or Torres Strait Islander communities.The unit applies to those Aboriginal and/or Torres Strait Islander Health Workers providing a range of primary health care services to Aboriginal and/or Torres Strait Islander clients and communities. This unit equips Aboriginal and/or Torres Strait Islander Health Workers to provide support related to social and emotional wellbeing and does not infer that they are qualified counsellors.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated working:

in a health service or centre

as part of a multidisciplinary primary health care team

with Aboriginal and/or Torres Strait Islander clients and communities.

In addition, simulations and scenarios must be used where the full range of contexts and situations cannot be provided in the workplace or may occur only rarely. These are situations relating to emergency or unplanned procedures where assessment in these circumstances would be unsafe or is impractical.

Simulated assessment environments must simulate the real-life working environment where these skills and knowledge would be performed, with all the relevant equipment and resources of that working environment.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Assessment must be undertaken by a workplace assessor who has expertise in this unit of competency and who is:

an Aboriginal and/or Torres Strait Islander Health Worker

or:

accompanied by an Aboriginal and/or Torres Strait Islander person who is a recognised member of the community with experience in primary health care.

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Elements define the essential outcomes.
       
Element: Obtain client history and information for social and emotional wellbeing assessment
  • Establish a relationship of trust with the client by demonstrating and respecting confidentiality of communications
  • Use effective and culturally appropriate and safe communication skills to obtain a personal history from the client
  • Seek information about relevant critical incidents with due sensitivity and respect for the physical, emotional and cultural safety and security of those affected
  • Observe client closely to identify any signs of emotional disturbance
  • Seek additional related information through consultation with family and/or significant others as required and with consent of the client
  • Consult relevant allied professionals and available documentation in relation to the health of the client
  • Record all information obtained according to principles of confidentiality and organisational procedures and policies
       
Element: Assess and determine client wellbeing
  • Analyse information obtained to recognise signs and symptoms of mental disturbance and significant underlying emotional reactions to loss, grief and trauma
  • Recognise issues that may relate to transgenerational trauma and grief for the individual, family and community
  • Identify disturbances in behaviour that may suggest a psychiatric disability
  • Promptly discuss with experienced staff any indicators of depression or suicide risk, and refer client to appropriate supports as required
  • Identify issues requiring mandatory notification and report to supervisor and/or an appropriate authority
  • Identify client’s self-management capacity and barriers
  • Discuss findings with colleagues to determine appropriate course of action to support client’s wellbeing with reference to any existing health care plan
       
Element: Provide support to client
  • Invite client and, with their consent, their family to discuss issues of concern in a supportive and confidential context
  • Provide client with information to enable decision-making about their social and emotional wellbeing
  • Support client to identify key self-management needs and goals and to determine appropriate self-care strategies
  • Refer client as required and follow-up on referrals
  • Refer serious or potentially serious issues to senior health staff for advice
  • Assist and refer family to address own wellbeing and safety, as required
  • Maintain current, complete, accurate and relevant records from each client interaction
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Obtain client history and information for social and emotional wellbeing assessment

1.1 Establish a relationship of trust with the client by demonstrating and respecting confidentiality of communications

1.2 Use effective and culturally appropriate and safe communication skills to obtain a personal history from the client

1.3 Seek information about relevant critical incidents with due sensitivity and respect for the physical, emotional and cultural safety and security of those affected

1.4 Observe client closely to identify any signs of emotional disturbance

1.5 Seek additional related information through consultation with family and/or significant others as required and with consent of the client

1.6 Consult relevant allied professionals and available documentation in relation to the health of the client

1.7 Record all information obtained according to principles of confidentiality and organisational procedures and policies

2. Assess and determine client wellbeing

2.1 Analyse information obtained to recognise signs and symptoms of mental disturbance and significant underlying emotional reactions to loss, grief and trauma

2.2 Recognise issues that may relate to transgenerational trauma and grief for the individual, family and community

2.3 Identify disturbances in behaviour that may suggest a psychiatric disability

2.4 Promptly discuss with experienced staff any indicators of depression or suicide risk, and refer client to appropriate supports as required

2.5 Identify issues requiring mandatory notification and report to supervisor and/or an appropriate authority

2.6 Identify client’s self-management capacity and barriers

2.7 Discuss findings with colleagues to determine appropriate course of action to support client’s wellbeing with reference to any existing health care plan

2.8 Document all findings and determined actions according to policy, procedures confidentiality principles

3. Provide support to client

3.1 Invite client and, with their consent, their family to discuss issues of concern in a supportive and confidential context

3.2 Provide client with information to enable decision-making about their social and emotional wellbeing

3.3 Support client to identify key self-management needs and goals and to determine appropriate self-care strategies

3.4 Refer client as required and follow-up on referrals

3.5 Refer serious or potentially serious issues to senior health staff for advice

3.6 Assist and refer family to address own wellbeing and safety, as required

3.7 Maintain current, complete, accurate and relevant records from each client interaction

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role.

There must be evidence that the candidate has:

assessed the social and emotional wellbeing of at least five clients by:

- observing, noting and recognising unusual physical, behavioural and body language indicators

- communicating effectively with client (and significant others) in a culturally safe manner on all occasions

- discussing with each client their socio-emotional health status, issues and needs

- maintaining client records and upholding client confidentiality

- recording accurate, sufficiently comprehensive and relevant client health history and assessment findings for each client

- distinguishing between effects of transgenerational trauma and grief and psychiatric illnesses

- consulting team members regarding assessment findings and as otherwise required to support client wellbeing

supported the social and emotional wellbeing of at least five clients by:

- initiating timely and appropriate referrals, providing accurate and relevant details to clients, their families and referral agencies

- explaining/demonstrating/instructing client to use appropriate stress reducing techniques/activities

Organised and participated in at least one debriefing session following critical incidents or stressful interactions.

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role.

This includes knowledge of:

- organisational policies and procedures and legislation or regulations relating to:

- client confidentiality

- referral, including various levels of urgency, and follow-up of client

- mandatory reporting

- notifiable communicable diseases

- limits of own ability and authority

- reporting procedures

- documentation

key elements of history-taking in the context of social and emotional health and their significance

significant problems presented and appropriate avenues of further assessment or action

common signs/indicators of:

- mental or psychiatric illness

- depression

- alcohol and other drug misuse

- suicide risk

- child abuse/sexual assault

advanced communication techniques to develop trust and elicit sensitive information

appropriate stress-reducing techniques/activities

availability of and, referral criteria and processes for social and emotional, alcohol and other drugs and mental health support services

awareness of culturally secure assessment tools for Aboriginal and Torres Strait Islander peoples

principles of crisis intervention

limits of own ability and authority.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Obtain client history and information for social and emotional wellbeing assessment

1.1 Establish a relationship of trust with the client by demonstrating and respecting confidentiality of communications

1.2 Use effective and culturally appropriate and safe communication skills to obtain a personal history from the client

1.3 Seek information about relevant critical incidents with due sensitivity and respect for the physical, emotional and cultural safety and security of those affected

1.4 Observe client closely to identify any signs of emotional disturbance

1.5 Seek additional related information through consultation with family and/or significant others as required and with consent of the client

1.6 Consult relevant allied professionals and available documentation in relation to the health of the client

1.7 Record all information obtained according to principles of confidentiality and organisational procedures and policies

2. Assess and determine client wellbeing

2.1 Analyse information obtained to recognise signs and symptoms of mental disturbance and significant underlying emotional reactions to loss, grief and trauma

2.2 Recognise issues that may relate to transgenerational trauma and grief for the individual, family and community

2.3 Identify disturbances in behaviour that may suggest a psychiatric disability

2.4 Promptly discuss with experienced staff any indicators of depression or suicide risk, and refer client to appropriate supports as required

2.5 Identify issues requiring mandatory notification and report to supervisor and/or an appropriate authority

2.6 Identify client’s self-management capacity and barriers

2.7 Discuss findings with colleagues to determine appropriate course of action to support client’s wellbeing with reference to any existing health care plan

2.8 Document all findings and determined actions according to policy, procedures confidentiality principles

3. Provide support to client

3.1 Invite client and, with their consent, their family to discuss issues of concern in a supportive and confidential context

3.2 Provide client with information to enable decision-making about their social and emotional wellbeing

3.3 Support client to identify key self-management needs and goals and to determine appropriate self-care strategies

3.4 Refer client as required and follow-up on referrals

3.5 Refer serious or potentially serious issues to senior health staff for advice

3.6 Assist and refer family to address own wellbeing and safety, as required

3.7 Maintain current, complete, accurate and relevant records from each client interaction

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Establish a relationship of trust with the client by demonstrating and respecting confidentiality of communications 
Use effective and culturally appropriate and safe communication skills to obtain a personal history from the client 
Seek information about relevant critical incidents with due sensitivity and respect for the physical, emotional and cultural safety and security of those affected 
Observe client closely to identify any signs of emotional disturbance 
Seek additional related information through consultation with family and/or significant others as required and with consent of the client 
Consult relevant allied professionals and available documentation in relation to the health of the client 
Record all information obtained according to principles of confidentiality and organisational procedures and policies 
Analyse information obtained to recognise signs and symptoms of mental disturbance and significant underlying emotional reactions to loss, grief and trauma 
Recognise issues that may relate to transgenerational trauma and grief for the individual, family and community 
Identify disturbances in behaviour that may suggest a psychiatric disability 
Promptly discuss with experienced staff any indicators of depression or suicide risk, and refer client to appropriate supports as required 
Identify issues requiring mandatory notification and report to supervisor and/or an appropriate authority 
Identify client’s self-management capacity and barriers 
Discuss findings with colleagues to determine appropriate course of action to support client’s wellbeing with reference to any existing health care plan 
 
Invite client and, with their consent, their family to discuss issues of concern in a supportive and confidential context 
Provide client with information to enable decision-making about their social and emotional wellbeing 
Support client to identify key self-management needs and goals and to determine appropriate self-care strategies 
Refer client as required and follow-up on referrals 
Refer serious or potentially serious issues to senior health staff for advice 
Assist and refer family to address own wellbeing and safety, as required 
Maintain current, complete, accurate and relevant records from each client interaction 

Forms

Assessment Cover Sheet

HLTAHW017 - Assess and support clients social and emotional wellbeing
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

HLTAHW017 - Assess and support clients social and emotional wellbeing

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: