Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

HLTAIN002 Mapping and Delivery Guide
Provide non-client contact support in an acute care environment

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency HLTAIN002 - Provide non-client contact support in an acute care environment
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to provide a range of non-client contact support to a nursing team delivering nursing care in an acute care environment.This unit applies to workers who support the nursing care team under the direction and supervision of a registered nurse in an acute care setting.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in the workplace or in a simulated environment that reflects workplace conditions.

The following conditions must be met for this unit:

client care plan/pathways

equipment requirements outlined in the care plan

infection control procedures

business equipment and technology for obtaining and processing workplace documentation

workplace forms and storing equipment

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

In addition be a registered nurse with current registration with the Australian Health Practitioner Regulatory Authority (AHPRA).
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Elements define the essential outcomes
       
Element: Comply with the workplace information protocols of an acute care environment
  • Carry out work with an understanding of the purpose of health records
  • Comply with organisation security and confidentiality requirements
  • Respond promptly to inquiries and requests according to organisation procedures
       
Element: Collect, process and maintain accurate records in an acute care environment
  • Prepare workplace forms, documentation and reports that are clear, concise and factual in accordance with legal and organisation requirements
  • Use business equipment and technology to obtain and process information according to organisation requirements
  • Update, modify and file client health records and documentation according to organisation requirements
  • Collate and dispatch information according to specific timeframes and organisation requirements
  • Store records and information according to organisation protocols and procedures
       
Element: Support equipment requirements in an acute care environment
  • Consult with nursing care team and reference material to determine equipment needs
  • Select equipment appropriate to the task and according to equipment requirements, organisation protocols and procedures and manufacturers’ guidelines
  • Organise equipment within agreed timeframes
  • Deal with issues and problems associated with the operation of equipment according to organisation protocols
  • Clean and store equipment safely and according to organisation procedures and manufacturer specifications
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Comply with the workplace information protocols of an acute care environment

1.1 Carry out work with an understanding of the purpose of health records

1.2 Comply with organisation security and confidentiality requirements

1.3 Respond promptly to inquiries and requests according to organisation procedures

2. Collect, process and maintain accurate records in an acute care environment

2.1 Prepare workplace forms, documentation and reports that are clear, concise and factual in accordance with legal and organisation requirements

2.2 Use business equipment and technology to obtain and process information according to organisation requirements

2.3 Update, modify and file client health records and documentation according to organisation requirements

2.4 Collate and dispatch information according to specific timeframes and organisation requirements

2.5 Store records and information according to organisation protocols and procedures

3. Support equipment requirements in an acute care environment

3.1 Consult with nursing care team and reference material to determine equipment needs

3.2 Select equipment appropriate to the task and according to equipment requirements, organisation protocols and procedures and manufacturers’ guidelines

3.3 Organise equipment within agreed timeframes

3.4 Deal with issues and problems associated with the operation of equipment according to organisation protocols

3.5 Clean and store equipment safely and according to organisation procedures and manufacturer specifications

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

provided non-client contact support to at least 1 nursing team in an acute setting:

accurately completing workplace forms, client health records and other documents required by the nursing team on at least 6 occasions

selecting, cleaning and storing at least 3 different types of equipment relevant to the needs of the nursing team

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

record keeping, filing systems and security procedures for the acute care environment

the organisation’s business and structure

organisation policies and procedures related to:

collecting and processing information

infection control

Legal and ethical considerations for working in an acute environment, including:

privacy, confidentiality and disclosure

work role boundaries – responsibilities and limitations

work health and safety (WHS)

equipment requirements of an acute care environment, including:

positioning aids and patient movement equipment

medical gases/cylinders (fixed and portable) and their accessories

suction units and their accessories

vital signs equipment

emergency equipment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Comply with the workplace information protocols of an acute care environment

1.1 Carry out work with an understanding of the purpose of health records

1.2 Comply with organisation security and confidentiality requirements

1.3 Respond promptly to inquiries and requests according to organisation procedures

2. Collect, process and maintain accurate records in an acute care environment

2.1 Prepare workplace forms, documentation and reports that are clear, concise and factual in accordance with legal and organisation requirements

2.2 Use business equipment and technology to obtain and process information according to organisation requirements

2.3 Update, modify and file client health records and documentation according to organisation requirements

2.4 Collate and dispatch information according to specific timeframes and organisation requirements

2.5 Store records and information according to organisation protocols and procedures

3. Support equipment requirements in an acute care environment

3.1 Consult with nursing care team and reference material to determine equipment needs

3.2 Select equipment appropriate to the task and according to equipment requirements, organisation protocols and procedures and manufacturers’ guidelines

3.3 Organise equipment within agreed timeframes

3.4 Deal with issues and problems associated with the operation of equipment according to organisation protocols

3.5 Clean and store equipment safely and according to organisation procedures and manufacturer specifications

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Carry out work with an understanding of the purpose of health records 
Comply with organisation security and confidentiality requirements 
Respond promptly to inquiries and requests according to organisation procedures 
Prepare workplace forms, documentation and reports that are clear, concise and factual in accordance with legal and organisation requirements 
Use business equipment and technology to obtain and process information according to organisation requirements 
Update, modify and file client health records and documentation according to organisation requirements 
Collate and dispatch information according to specific timeframes and organisation requirements 
Store records and information according to organisation protocols and procedures 
Consult with nursing care team and reference material to determine equipment needs 
Select equipment appropriate to the task and according to equipment requirements, organisation protocols and procedures and manufacturers’ guidelines 
Organise equipment within agreed timeframes 
Deal with issues and problems associated with the operation of equipment according to organisation protocols 
Clean and store equipment safely and according to organisation procedures and manufacturer specifications 

Forms

Assessment Cover Sheet

HLTAIN002 - Provide non-client contact support in an acute care environment
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

HLTAIN002 - Provide non-client contact support in an acute care environment

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: