Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
HLTAMBFC301C Mapping and Delivery Guide
Communicate with clients and colleagues to support health care
Version 1.0
Issue Date: March 2024
Qualification | - |
Unit of Competency | HLTAMBFC301C - Communicate with clients and colleagues to support health care |
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Description | This unit covers the skills required to exercise effective communication skills with clients and colleagues to support the delivery of client care services within the health industry | ||
Employability Skills | This unit contains Employability Skills | ||
Learning Outcomes and Application | This unit applies to work in a range of health settings where direct client contact is involvedApplication of this unit should be contextualised to reflect any specific workplace communication requirements, issues and practices | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not Applicable | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Exercise effective communication techniques |
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Element: Convey and receive information using available modes of communication |
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Element: Follow routine instructions |
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Element: Communicate with clients |
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Element: Complete reports as required |
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Element: Present a positive image of the organisation to the public |
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