Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
HLTAMBFC402C Mapping and Delivery Guide
Communicate in complex or difficult situations
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | HLTAMBFC402C - Communicate in complex or difficult situations |
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Description | This unit involves communication where there are special difficulties in conveying or receiving information in the context of providing health care services | ||
Employability Skills | This unit contains Employability Skills | ||
Learning Outcomes and Application | Unit outcomes include conveying complex information (e.g. to members of nursing, allied medical, paramedical or emergency services), communication with clients, carers, relatives, bystanders or members of the public where there is a language, social, cultural or religious barrier or physical disability and communication in situations where there is an obstructive emotional disturbanceApplication of this unit should be contextualised to reflect any specific workplace communication requirements, issues and practices | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Pre-requisite unitThis unit must be assessed after successful achievement of pre-requisite:HLTAMBFC301C Communicate with clients and colleagues to support health care | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Convey complex information |
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Element: Communicate with allied personnel |
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Element: Overcome barriers to communication |
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