Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

HLTCSD304C Mapping and Delivery Guide
Support the care of clients

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency HLTCSD304C - Support the care of clients
Description This unit of competency describes the skills and knowledge to care support clients in a range of health care and community settingsClients may include those who are aged, disabled or accessing other health services
Employability Skills This unit contains Employability Skills
Learning Outcomes and Application Care support is provided under supervision and according to the particular guidelines, policies and procedures of a service or setting
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish and maintain an appropriate relationship with a client
  • Demonstrate courtesy when communicating with all clients and staff in the service/organisation
  • Make initial contact with client regarding care and appropriate time for care according to the care plan and/or established procedures
  • Initiate interpersonal exchanges with clients as appropriate
  • Use constructive communication techniques to develop and maintain effective relationships with clients
  • Consistently generate in all relevant work activities undertaken the trust and confidence of clients
  • Consistently maintain confidentiality and privacy of clients
  • Respect the client rights and roles in decision making
  • Act upon feedback from client regarding quality of care
       
Element: Provide assistance to meet client needs as directed
  • Assemble necessary equipment as and when required according to established procedures
  • Make client comfortable according to individual needs and established procedures
  • Provide assistance and support with minimum physical and emotional discomfort to clients and without risk to self
  • Undertake final check of client comfort and safety
  • Provide care according to the care plan and the direction of a health professional.
  • Recognise unique client care needs
  • Respect individual differences and ensure maximum privacy and safety when assisting with care
  • Provide continuing care according to established organisation procedures and to client care plan
  • Seek advice and assistance from appropriate sources, including client as required
  • Conscientiously provide duty of care in all relevant circumstances
  • Provide assistance as directed in emergency situations
       
Element: Comply with established guidelines and procedures
  • Provide assistance and support in accordance with established organisation policy and procedures and infection control guidelines
  • Monitor own work to ensure the required standard of client support is maintained
  • Record client information as appropriate and conform with legal, professional and organisation requirements
  • Provide reports in accordance with organisation policy and procedures to relevant personnel as required
       
Element: Recognise and pass on significant information about clients
  • Give priority to the confidentiality and privacy of the client when providing reports to appropriate personnel
  • Obtain information from relevant sources as required
  • Pass on significant information to appropriate care team member as required
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Consistency of performance should be demonstrated over the required range of situations relevant to the workplace

Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible

Method of assessment

Observation of work activities in client support

Observation of simulation and/or role play involving client support

Discussion of physical and/or behavioural contingency scenarios involving duty of care

Authenticated transcripts of relevant education/training courses

Recognition of relevant life/work experience

Written assignments/projects or questioning should be used to assess knowledge

Authenticated reports of providing client support

Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice

Access and equity considerations:

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities

Related unit:

This unit can be assessed independently, but where care assistance tasks involve assistance with client movement this unit may be concurrently assessed with:

HLTCSD305C Assist with client movement

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes knowledge of:

Basic appreciation of body systems

Cultures relevant to the particular service

Organisation policies and procedures for privacy and confidentiality of information provided by clients and others

Relevant care programs and plans and assistance which may include:

awareness of relevant OHS guidelines, especially manual handling

causes of loss of skin integrity, implications for the client and processes to maintain skin integrity

complying with relevant policies, protocols, guidelines and procedures

infection control procedures

personal care

purpose of continence programs and knowledge of continence aids

working effectively and following directions

working within role and responsibility

Wheelchairs, other aids, prostheses and orthoses depending upon setting and client casemix

Essential skills:

It is critical that the candidate demonstrate the ability to

Demonstrate effective relationship management with clients

Maintain client confidentiality and privacy

Safely perform care tasks

Use effective communication skills with clients

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes the ability to:

Communicate in a non discriminatory, supportive and inclusive manner

Deal with conflict

Demonstrate respect for client

Establish and maintain relationships taking into account individual differences

Listen and respond to communication initiatives of client

Understand the roles and responsibilities of self and other workers within the service/organisation

Use appropriate verbal and non verbal communication styles

Use effective listening techniques

Use numeracy skills ranging from the ability to complete basic arithmetic calculations such as addition, subtraction, multiplication, division to recording numbers

Use oral communication skills required to fulfil job roles in a safe manner and as specified by the organisation, including skills in asking questions, providing clear information, listening to and understanding workplace instructions, and clarifying workplace instructions when necessary

the organisation may require competence in English or community language, depending on client group

Use problem solving skills including the ability to use available resources and prioritise workload

Use reading and writing skills required to fulfil job roles in a safe manner and as specified by organisation

the level of skill may range from the ability to understand OHS policy, to reading workplace safety or procedure manuals, to writing reports

literacy support available in the workplace may range from having access to support or assistance from expert/mentor/supervisor, to having no communication supports available

literacy may be required in English or a community language

Work with others and display empathy with client and relatives

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Relevant sources may include written or verbal instructions from:

Care plans

Client

Client records

Community nurses

Health professionals

Home care coordinator

Indigenous health workers

Registered nurse

Supervisor

Others with whom interaction is required in regard to client services may include:

Domestic worker, family member or friend

Family members, carers and friends of clients

Interpreter who has relevant languages, if required, however interpreting would probably be undertaken by a health professional in an acute setting

Other staff and team members

Professional representatives or agents of the client such as medical specialists, social workers, therapists, teachers and/or spiritual, community or other representative

Service units or departments, or other agencies

Recording client information may include:

Client care documentation

Client needs

Data collection

Documentation in care plan

Final check of client comfort and safety may include:

Access to refreshments, food, communication equipment, personal items

Appropriately clothed, appliances and aids or prostheses fitted or at hand

Emotional and psychological comfort

Location of pets if applicable

Security check

Care provided under supervision, direction or as an assistant may include:

Assistance with aids, prostheses and orthosis

Assistance with eating and drinking

Bed making

Cleaning teeth or dentures

Continence management

Dressing and undressing

Drying

Emotional support

Grooming, applying skin care and makeup

Massaging

Observation of skin integrity

Pre-operative shaves

Removal or replacement of hearing aids

Shampoo

Shaving

Showering

Specific care needs of specific clients

Supervision of client activity only, or direct 'hands on' care

Toileting

Transferring and mobilising

Washing/sponging

Directed assistance will depend on environment including:

Community care

Home care

Hospital and acute care

Hostel care

Residential care

Communication may be in:

Community language as required by the service/organisation

English

Sign language

Individual differences of clients may include:

Age

Cognitive/mental or intellectual issues that may impact on communication

Cultural

Language, literacy and numeracy abilities that may impact on communication

Physical

Religious/spiritual

Sexual preference

Social

Communication may be via:

Continuing interaction with clients

Verbal conversations either in person or via telephone

Written notes by post or electronic media

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Demonstrate courtesy when communicating with all clients and staff in the service/organisation 
Make initial contact with client regarding care and appropriate time for care according to the care plan and/or established procedures 
Initiate interpersonal exchanges with clients as appropriate 
Use constructive communication techniques to develop and maintain effective relationships with clients 
Consistently generate in all relevant work activities undertaken the trust and confidence of clients 
Consistently maintain confidentiality and privacy of clients 
Respect the client rights and roles in decision making 
Act upon feedback from client regarding quality of care 
Assemble necessary equipment as and when required according to established procedures 
Make client comfortable according to individual needs and established procedures 
Provide assistance and support with minimum physical and emotional discomfort to clients and without risk to self 
Undertake final check of client comfort and safety 
Provide care according to the care plan and the direction of a health professional. 
Recognise unique client care needs 
Respect individual differences and ensure maximum privacy and safety when assisting with care 
Provide continuing care according to established organisation procedures and to client care plan 
Seek advice and assistance from appropriate sources, including client as required 
Conscientiously provide duty of care in all relevant circumstances 
Provide assistance as directed in emergency situations 
Provide assistance and support in accordance with established organisation policy and procedures and infection control guidelines 
Monitor own work to ensure the required standard of client support is maintained 
Record client information as appropriate and conform with legal, professional and organisation requirements 
Provide reports in accordance with organisation policy and procedures to relevant personnel as required 
Give priority to the confidentiality and privacy of the client when providing reports to appropriate personnel 
Obtain information from relevant sources as required 
Pass on significant information to appropriate care team member as required 

Forms

Assessment Cover Sheet

HLTCSD304C - Support the care of clients
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

HLTCSD304C - Support the care of clients

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: