Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

HLTDEN013 Mapping and Delivery Guide
Allocate treatment appointments according to priority

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency HLTDEN013 - Allocate treatment appointments according to priority
Description
Employability Skills
Learning Outcomes and Application This unit of competency describes the skills and knowledge required for a dental assistant to provide an effective and efficient triaging service for patients seeking emergency dental care.This unit applies to dental assisting work.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must have been demonstrated in the dental clinic workplace or in a simulated environment that reflects workplace conditions. Where simulation is used, it must reflect real working conditions by modelling industry operating conditions and contingencies, as well as using suitable facilities, equipment and resources.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

In addition, assessors must hold a minimum of 5 years clinical experience in dental assisting work.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Elements define the essential outcomes
       
Element: Obtain and record patient data
  • Actively encourage patients to provide complete information without embarrassment or hesitation
  • Record relevant information accurately and legibly
  • Assist patients or carers to complete data forms as required
  • Check accuracy of information with the patient or carer
  • Collate charts and records for operator
  • Maintain patient confidentiality
       
Element: Establish priority level of care
  • Advise operator or an appropriate person immediately if a patient may be at risk
  • Identify patients who should be given priority
  • Advance the level of priority for patients who require immediate attention in a dental emergency
       
Element: Communicate options available to patients or carers
  • Assist with managing patient expectations regarding waiting times for emergency care
  • Manage questions in relation to the emergency visit
  • Provide guidance to patients who are not in pain and present for non-urgent treatment
  • Facilitate alternative non-urgent dental services
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Obtain and record patient data

1.1 Actively encourage patients to provide complete information without embarrassment or hesitation

1.2 Record relevant information accurately and legibly

1.3 Assist patients or carers to complete data forms as required

1.4 Check accuracy of information with the patient or carer

1.5 Collate charts and records for operator

1.6 Maintain patient confidentiality

2. Establish priority level of care

2.1 Advise operator or an appropriate person immediately if a patient may be at risk

2.2 Identify patients who should be given priority

2.3 Advance the level of priority for patients who require immediate attention in a dental emergency

3. Communicate options available to patients or carers

3.1 Assist with managing patient expectations regarding waiting times for emergency care

3.2 Manage questions in relation to the emergency visit

3.3 Provide guidance to patients who are not in pain and present for non-urgent treatment

3.4 Facilitate alternative non-urgent dental services

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

• managed 3 patient appointments according to priority including:

- establishing priority level of care for each patient and advancing priority if required

- managing patients expectations regarding waiting times for both emergency and non-emergency care

• recognised and responded to 1 simulated dental emergency.

The candidate must be able to demonstrate essential knowledge required to effectively complete the tasks outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the work role. This includes knowledge of:

• medical complications relevant to the dental triage role including:

- diabetes

- compromised airway

- septicaemia

• dental complications relevant to the dental triage role including:

- dental and or maxillofacial trauma including avulsed teeth

- serious dental infections requiring urgent attention

- significant dental haemorrhage

- systemic progression of dental problems such as compromised airway

• medical problems that may complicate dental management including:

- patients requiring antibiotic cover

- patients requiring steroid cover

- patients who are pregnant

- patients with significant learning or physical disabilities that may affect their ability to wait for treatment

• the special requirements of children with toothache

• oral anatomy and physiology including fundamental knowledge of:

- teeth and periodontal tissues

- structures of the oral cavity

- tooth identification

• dental and medical records and charts including:

- correct dental terminology

- items that constitute a dental record

- notation systems including FDI and charting symbols for tooth surfaces, cavities and other dental problems in accordance with codes and guidelines

- confidentiality of patient records

• effects of ageing upon the oral tissues and the special needs of the older dental patient.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Obtain and record patient data

1.1 Actively encourage patients to provide complete information without embarrassment or hesitation

1.2 Record relevant information accurately and legibly

1.3 Assist patients or carers to complete data forms as required

1.4 Check accuracy of information with the patient or carer

1.5 Collate charts and records for operator

1.6 Maintain patient confidentiality

2. Establish priority level of care

2.1 Advise operator or an appropriate person immediately if a patient may be at risk

2.2 Identify patients who should be given priority

2.3 Advance the level of priority for patients who require immediate attention in a dental emergency

3. Communicate options available to patients or carers

3.1 Assist with managing patient expectations regarding waiting times for emergency care

3.2 Manage questions in relation to the emergency visit

3.3 Provide guidance to patients who are not in pain and present for non-urgent treatment

3.4 Facilitate alternative non-urgent dental services

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Actively encourage patients to provide complete information without embarrassment or hesitation 
Record relevant information accurately and legibly 
Assist patients or carers to complete data forms as required 
Check accuracy of information with the patient or carer 
Collate charts and records for operator 
Maintain patient confidentiality 
Advise operator or an appropriate person immediately if a patient may be at risk 
Identify patients who should be given priority 
Advance the level of priority for patients who require immediate attention in a dental emergency 
Assist with managing patient expectations regarding waiting times for emergency care 
Manage questions in relation to the emergency visit 
Provide guidance to patients who are not in pain and present for non-urgent treatment 
Facilitate alternative non-urgent dental services 

Forms

Assessment Cover Sheet

HLTDEN013 - Allocate treatment appointments according to priority
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

HLTDEN013 - Allocate treatment appointments according to priority

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: