Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICAD2003B Mapping and Delivery Guide
Receive and process oral and written communication
Version 1.0
Issue Date: March 2024
Qualification | - |
Unit of Competency | ICAD2003B - Receive and process oral and written communication |
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Description | This unit defines the competency required to receive, clarify and document client information and refer for action.There may be benefit in concurrent learning with the following units:ICAW2001B Work effectively in an IT environmentICAW2002B Communicate in the workplaceICAW2011B Work individually or in a team to achieve organisational goalsThe following units are linked and form an appropriate cluster:ICAW2001B Work effectively in an IT environmentICAW2002B Communicate in the workplaceICAW2011B Work individually or in a team to achieve organisational goalsNo licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | |||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Receive and process oral communication from clients |
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Element: Receive and process written communication |
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Element: Respond to incoming telephone calls |
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Element: Make telephone calls |
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