Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICAICT103A Mapping and Delivery Guide
Use, communicate and search securely on the internet

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICAICT103A - Use, communicate and search securely on the internet
Description This unit describes the performance outcomes, skills and knowledge required to connect to the internet, securely send and receive emails, search the internet using web browsers and interact securely and in a socially responsible manner with a range of different internet sites.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to individuals who use business technology to perform a range of routine tasks in the workplace or home office. They use fundamental knowledge of internet connection requirements, email and web browsers to perform tasks under direct supervision or with limited responsibility.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Connect to and access the internet
  • Connect to the internet through the existing internet connection and confirm functionality
  • Open an internet browser and set a home page of personal choice by setting internet options
  • Ensure internet browser software security
  • Adjust the display of the internet browser to suit personal requirements
  • Modify toolbar to meet user and internet browser needs
  • Access a particular website, note privacy and other conditions of use and retrieve data
  • Use socially responsible behaviour when sharing information on the internet
  • Enter uniform resource locator (URL) in address line of internet browser
       
Element: Use email for communications
  • Open email application package, create new email message and add addressees
  • Compose the text of an email message according to organisational guidelines and spell check and edit text as required
  • Create and add an automatic signature for the user
  • Attach files to the email message where required
  • Determine and set a priority and send the email message
  • Reply to and forward a received message using available features
  • Open and save an attachment to the relevant folder
  • Search for, sort and save email message using available settings
  • Adjust email accounts to restrict and quarantine possible email security problems
  • Print an email message as required
       
Element: Search the internet
  • Review organisational guidelines on internet access
  • Open an internet application and locate and access a search engine on the internet and define search expressions based on the data required
  • Enter appropriate key words into the search engine to locate the desired information
  • Refine a search depending on outcomes of the original search
  • Save search expression results and present them in a report according to the information requirements
  • Create a bookmark within the internet browser or a link for the required web page for the key results
  • Save the key results in a bookmark folder
  • Modify the internet browser options for printing and print a web page
  • Close the internet browser
       
Element: Access and use consumer-specific sites on the internet
  • Identify, access and review information-specific sites to gain consumer information
  • Identify and use internet application sites to lodge details and gain access and information
  • Access and use online forms on the internet
       
Element: Undertake online transactions
  • Access an online transaction site
  • Ensure security of transaction site
  • 5.3 Enter required information into fields on merchant's website
  • Ensure that pop-up dialog boxes, prompts or feedback mechanisms are completed
  • Enter, check and make changes to preferred transaction options
  • Complete online transaction
  • Record and archive receipts according to business processes
  • Close down and leave transaction process
       
Element: Conduct an advanced search
  • Use search tools and advanced search features
  • Use Boolean search techniques when required to enhance the search
  • Use multiple or meta-search tools with a range of key words
  • Use search engines particular to a field of knowledge to refine the outcome
  • Access related virtual community sites and newsgroups and note their objectives and operational arrangements
  • Conduct a search with domain names to refine the search
       
Element: Use information that has been located
  • Cross-reference information found by using several websites to determine accuracy of information obtained
  • Check date that website was last updated or properties of website to determine currency of information
  • Determine website authority by looking at copyright statements, privacy statements and organisational information
  • Save and print information found in different file forms
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

connect to and access the internet

send and receive emails

secure internet access and email communications

use search tools to locate information

research and select appropriate website

undertake online interactions

make an informed assessment of the accuracy, currency, authority and reliability of the site and information located.

Context of and specific resources for assessment

Assessment must ensure access to:

use of PC or digital device with internet

search engines currently used in industry

organisational policies on internet usage

appropriate learning and assessment support when required.

Where applicable, physical resources should include equipment modified for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

verbal or written questioning to assess candidate’s knowledge of internet access requirements, email features and search engine attributes

direct observation of candidate accessing the internet, using email, and searching and interacting with consumer sites using advanced search features

direct observation of candidate undertaking online interactions

review of search results, including assessment of the accuracy, currency and reliability of the site and information located.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

communicate with peers and supervisors

seek assistance and expert advice

undertake online transactions

literacy skills to:

compose email messages

interpret user manuals and help functions

read and interpret basic online documents

read and write basic workplace documents

problem-solving skills to address common operational problems when using web browsers

research skills to locate varied sources of information online

technical skills to use:

digital device

email applications

internet search functions

peripheral hardware

keyboard to enter text into web browsers and email applications.

Required knowledge

basic technical terminology related to reading help files and prompts

basic knowledge of copyright and privacy statements

different types of messages that occur, such as:

error messages

message to install plug-ins

different types of search engines

procedures for using email applications

procedures for evaluating and assessing the authority, reliability and authenticity of information

internet search functions

internet speed, traffic loads related to times of accessing the internet

internet web browsers

makeup and structure of internet addresses

organisational guidelines on internet and email use (web etiquette or netiquette)

different internet search techniques

web browser update techniques

use of key words and bookmarks.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Internet connection may include:

3G or high-speed downlink packet access (HSDPA) cellular network

4G cellular network

broadband

cable

dial-up

digital subscriber line (DSL)

fibre to the ‘x’ (FTTx)

high-speed digital subscriber line (HSDSL)

integrated services digital network (ISDN) network terminating unit (NTU)

satellite

wireless modem

worldwide interoperability for microwave access (WiMAX).

Internet browsermay include:

Firefox

Galleon

Google Chrome

Internet Explorer

Konqueror

Lynx

Mozilla

Netscape Navigator

Opera

Phoenix.

Internet options may include:

configuring:

history

home page

location of temporary files

privacy level

security level

type of connection.

Browser software security may include:

application enabling

cookie handling

pop-up blocking

privacy levels

security zones

trusted sites.

Socially responsible behaviourmay relate to:

not using obscene, profane, lewd, vulgar, rude, inflammatory or threatening language

not publishing information that, if acted upon, could cause damage to property or persons, nor publish deliberately false or defamatory information about a person or organisation

not engaging in personal attacks, including prejudicial or discriminatory attacks, not harass (distress or annoy) another person

not accessing material that is profane, obscene, pornographic or paedophilic, that promotes illegal acts, or that advocates violence or discrimination

not sending inappropriate emails

taking responsibility for protecting personal information by not revealing personal information, including names, addresses, photographs, credit card details and telephone numbers.

Organisational guidelines may include:

content of emails

downloading information and accessing particular websites

opening mail with attachments

personal use of emails and internet access

virus risk (MS Windows OS and Mac OS only).

Files may include:

email messages

HTML pages

music

PDF files

pictures

text files.

Email security may relate to:

taking steps to restrict:

malware

phishing

spam.

Search engine may include:

Alexa Internet

AllTheWeb

AltaVista

Bing

Cuil

Excite

Galaxy

GigaBlast

Go.com

Google

HotBot

Live Search

Lycos

search.AOL

specific search engines

Yahoo.

Internet application sites may include:

consumer:

banking

shopping

education and training

government

health

interest groups

news

travel.

Transaction options may include:

currency

delivery address

freight

invoice address.

Boolean search may include terms:

AND

OR

NOT

NAND

NOR

NE

GE

LE

GT

LT.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Connect to the internet through the existing internet connection and confirm functionality 
Open an internet browser and set a home page of personal choice by setting internet options 
Ensure internet browser software security 
Adjust the display of the internet browser to suit personal requirements 
Modify toolbar to meet user and internet browser needs 
Access a particular website, note privacy and other conditions of use and retrieve data 
Use socially responsible behaviour when sharing information on the internet 
Enter uniform resource locator (URL) in address line of internet browser 
Open email application package, create new email message and add addressees 
Compose the text of an email message according to organisational guidelines and spell check and edit text as required 
Create and add an automatic signature for the user 
Attach files to the email message where required 
Determine and set a priority and send the email message 
Reply to and forward a received message using available features 
Open and save an attachment to the relevant folder 
Search for, sort and save email message using available settings 
Adjust email accounts to restrict and quarantine possible email security problems 
Print an email message as required 
Review organisational guidelines on internet access 
Open an internet application and locate and access a search engine on the internet and define search expressions based on the data required 
Enter appropriate key words into the search engine to locate the desired information 
Refine a search depending on outcomes of the original search 
Save search expression results and present them in a report according to the information requirements 
Create a bookmark within the internet browser or a link for the required web page for the key results 
Save the key results in a bookmark folder 
Modify the internet browser options for printing and print a web page 
Close the internet browser 
Identify, access and review information-specific sites to gain consumer information 
Identify and use internet application sites to lodge details and gain access and information 
Access and use online forms on the internet 
Access an online transaction site 
Ensure security of transaction site 
5.3 Enter required information into fields on merchant's website 
Ensure that pop-up dialog boxes, prompts or feedback mechanisms are completed 
Enter, check and make changes to preferred transaction options 
Complete online transaction 
Record and archive receipts according to business processes 
Close down and leave transaction process 
Use search tools and advanced search features 
Use Boolean search techniques when required to enhance the search 
Use multiple or meta-search tools with a range of key words 
Use search engines particular to a field of knowledge to refine the outcome 
Access related virtual community sites and newsgroups and note their objectives and operational arrangements 
Conduct a search with domain names to refine the search 
Cross-reference information found by using several websites to determine accuracy of information obtained 
Check date that website was last updated or properties of website to determine currency of information 
Determine website authority by looking at copyright statements, privacy statements and organisational information 
Save and print information found in different file forms 

Forms

Assessment Cover Sheet

ICAICT103A - Use, communicate and search securely on the internet
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICAICT103A - Use, communicate and search securely on the internet

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: