Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICAICT301A Mapping and Delivery Guide
Create user documentation

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency ICAICT301A - Create user documentation
Description This unit describes the performance outcomes, skills and knowledge required to create user documentation that is clear to the target audience and easy to navigate.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to individuals in a range of information and communications technology (ICT) areas who are required to provide documentation to users of their system.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Determine documentation standards and requirements
  • Determine documentation requirements
  • Investigate documentation and industry standards for requirements and determine appropriate application to user documentation
  • Design documentation templates using appropriate software and obtain approval from appropriate person
       
Element: Produce user documentation
  • Conduct a review of the subject system, program, network or application in order to understand its functionality
  • Gather existing technical, design or user specifications and supporting documentation
  • Create user documentation based on template to record the operation of the subject system, program, network or application
       
Element: Review and obtain sign-off
  • Submit user documentation to target audience for review
  • Gather and analyse feedback
  • Make changes to user documentation
  • Submit user documentation to appropriate person for approval
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to create user documentation that:

meets business requirements

caters for a diverse readership

is clear to the target audience

is easy to navigate.

Context of and specific resources for assessment

Assessment must ensure access to:

documentation standards

software tools for effecting documentation

information about system, platform, network or application being documented

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of candidate producing documents for users using appropriate software

review of candidate’s changes to user documentation based on user feedback

verbal or written questioning to assess candidate’s knowledge of functionality of the system.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to interact with clients and internal staff

literacy skills to:

identify content

write content

research skills to:

analyse audience needs

identify target audiences

technical skills to:

determine appropriate content, formats and styles

select and use appropriate software and tools.

Required knowledge

content features, including clarity and readability

document design, web design and usability

functions and features of templates and style guides

instructional design principles.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Documentation may include:

design specifications

electronic copy

internet and intranet

online help

training materials in either hard copy

user manuals and procedure manuals.

Standards may include:

International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards

organisational standards

project standards

policy relating to cataloguing, sign-off, storage, distribution and revision.

User documentation may include:

brochures

help references

online help

project specifications

reports

training materials and self-paced tutorials

user guides

user manuals.

Software may include:

commercial software applications

graphics packages

help file creation software

multimedia authoring tools

organisation-specific software

presentation applications

word-processing packages.

Appropriate person may include:

authorised business representative

client

supervisor.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine documentation requirements 
Investigate documentation and industry standards for requirements and determine appropriate application to user documentation 
Design documentation templates using appropriate software and obtain approval from appropriate person 
Conduct a review of the subject system, program, network or application in order to understand its functionality 
Gather existing technical, design or user specifications and supporting documentation 
Create user documentation based on template to record the operation of the subject system, program, network or application 
Submit user documentation to target audience for review 
Gather and analyse feedback 
Make changes to user documentation 
Submit user documentation to appropriate person for approval 

Forms

Assessment Cover Sheet

ICAICT301A - Create user documentation
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

ICAICT301A - Create user documentation

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: