Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICAICT307A Mapping and Delivery Guide
Customise packaged software applications for clients

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency ICAICT307A - Customise packaged software applications for clients
Description This unit describes the performance outcomes, skills and knowledge required to analyse, design, implement and review the customisation of packaged software applications, using simple programming constructs.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to individuals who focus on analysing the range of software-based activities in the workplace, in order to improve the processes involved.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Analyse customisation requirements
  • Determine client requirements and document these in a requirement specifications file in line with organisational requirements
  • Confirm that projected specifications meet client requirements
  • Determine required level of documentation necessary to meet client requirements
       
Element: Develop customisation
  • Design software applications, taking into account system limitations and client needs
  • Customise software applications using simple programming constructs, conforming to organisational requirements
  • Obtain feedback from the client following client testing of the customised software applications
  • Make further changes to software applications to meet client requirements
  • Document the changes
       
Element: Provide support for customised application
  • Produce documentation for client
  • Produce help-desk documentation for ongoing support
  • Obtain clients’ evaluation and feedback to ensure that their requirements have been met
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

identify and document client requirements to customise software applications

design software applications

analyse, implement and review customised software applications

produce documentation for client.

Context of and specific resources for assessment

Assessment must ensure access to:

site where software applications may be customised

use of customisable software applications currently used in industry

client requirements documentation

organisational requirements

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

verbal or written questioning to assess candidate’s knowledge of a software package and how to modify it, using its built-in structures

direct observation of candidate modifying software applications to meet client requirements

review of:

help-desk documentation prepared by candidate for ongoing support

feedback from client to ensure requirements have been met.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

analytical skills to analyse customisation requirements

communication skills to:

communicate with clients

convey and clarify complex information

seek assistance and expert advice

literacy skills to interpret technical documentation, equipment manuals and specifications

planning and organisational skills to prioritise and monitor own work

problem-solving skills to solve operational problems as they arise

safety awareness skills to work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

research skills to locate appropriate sources of information regarding IT and new technologies

technical skills to:

analyse and interpret technical aspects of implementation

customise applications

identify if new features are useful or desirable

operate software applications

use simple programming constructs.

Required knowledge

current industry-accepted hardware and software products, including their general features and capabilities

functions and features of software applications suitable for client

functions and features of the operating system (OS)

IT structure and system infrastructure

organisational OHS requirements relating to working with computer software

organisational policy and procedures relating to customising software

organisational security procedures.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:

employee

external organisation

individual

internal department.

Organisational requirements may relate to:

preventative maintenance and diagnostic policy

problem solution processes

roles and technical responsibilities in the IT department

vendor and product service level support agreements

work environment.

Documentation may refer to:

audit trails

client training

International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards

maintaining equipment inventory

naming standards

project-management templates and report writing

satisfaction reports

version control.

Software applications may include:

commercial software applications and organisation-specific software:

communication packages

database

graphic

presentation functionalities

spreadsheet

word-processing

presentation applications contained in:

Claris Works

Lotus Suite

Microsoft Office

Star Office

other similar applications.

System may include:

business

computers

financial system

information system

management system

network

software.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine client requirements and document these in a requirement specifications file in line with organisational requirements 
Confirm that projected specifications meet client requirements 
Determine required level of documentation necessary to meet client requirements 
Design software applications, taking into account system limitations and client needs 
Customise software applications using simple programming constructs, conforming to organisational requirements 
Obtain feedback from the client following client testing of the customised software applications 
Make further changes to software applications to meet client requirements 
Document the changes 
Produce documentation for client 
Produce help-desk documentation for ongoing support 
Obtain clients’ evaluation and feedback to ensure that their requirements have been met 

Forms

Assessment Cover Sheet

ICAICT307A - Customise packaged software applications for clients
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

ICAICT307A - Customise packaged software applications for clients

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: