Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
analytical skills to analyse customisation requirements
communication skills to:
communicate with clients
convey and clarify complex information
seek assistance and expert advice
literacy skills to interpret technical documentation, equipment manuals and specifications
planning and organisational skills to prioritise and monitor own work
problem-solving skills to solve operational problems as they arise
safety awareness skills to work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
research skills to locate appropriate sources of information regarding IT and new technologies
technical skills to:
analyse and interpret technical aspects of implementation
customise applications
identify if new features are useful or desirable
operate software applications
use simple programming constructs.
Required knowledge
current industry-accepted hardware and software products, including their general features and capabilities
functions and features of software applications suitable for client
functions and features of the operating system (OS)
IT structure and system infrastructure
organisational OHS requirements relating to working with computer software
organisational policy and procedures relating to customising software
organisational security procedures.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Client may include: | employee external organisation individual internal department. |
Organisational requirements may relate to: | preventative maintenance and diagnostic policy problem solution processes roles and technical responsibilities in the IT department vendor and product service level support agreements work environment. |
Documentation may refer to: | audit trails client training International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards maintaining equipment inventory naming standards project-management templates and report writing satisfaction reports version control. |
Software applications may include: | commercial software applications and organisation-specific software: communication packages database graphic presentation functionalities spreadsheet word-processing presentation applications contained in: Claris Works Lotus Suite Microsoft Office Star Office other similar applications. |
System may include: | business computers financial system information system management system network software. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist