ICAICT407A - Maintain website information standards Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICAICT407A Mapping and Delivery Guide Maintain website information standards
Version 1.0 Issue Date: April 2024
Qualification
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Unit of Competency
ICAICT407A - Maintain website information standards
Description
This unit describes the performance outcomes, skills and knowledge required to establish and maintain the accuracy and usability of information stored on client websites.
Employability Skills
This unit contains employability skills.
Learning Outcomes and Application
This unit applies to individuals working in the web area who are required to ensure that information on client websites is clear and accurate.
Duration and Setting
X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners
Student Learning Resources
Handouts Activities
Slides PPT
Assessment 1
Assessment 2
Assessment 3
Assessment 4
Elements of Competency
Performance Criteria
Element: Prepare and publish organisational content and information required by industry for website
Validate organisational information and seek approval prior to uploading to a website
Ensure specific details of the organisation are made available on the website
Ensure privacy, security and liability statements are correctly displayed on the website and conform to legislative requirements and web development standards
Develop and make available organisational information
Element: Provide navigation links and payment information
Ensure website users have navigation links to access appropriate information regardless of where they are located within the website
List various payment options on the website
Element: Ensure disclosure of policies and services
Present a clear website statement outlining charges
Present warranty information on appropriate screen, prior to finalising orders
Provide after-sales support and services information and direct website user to its location
Ensure website contains policies regarding cancellations, returns and refunds, and associated conditions
Element: Communicate product or service conditions and notifications
Ensure appropriate screens display limitations and legislative restrictions on who or where goods and services will be sold or shipped to
Ensure the website provides facilities to confirm orders and cancellations as quickly as possible
Ensure website provides facilities to communicate to client with minimum delay, details of orders, hold-ups or errors with ordered or cancelled goods or services, information about changed costs or adjustments, and expected date of arrival
Element: Ensure customer service support
Explain service standards and make them available to all potential and current website users
Ensure website users have a method for providing feedback on aspects of information held on the website
Ensure acknowledgements of complaints are transmitted to website users lodging complaints, with a description of what will take place within the organisation to address issues raised
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
evaluate and analyse current practices
interpret organisation, legislative and industry requirements
develop policy
provide a site accessible to a variety of customers via electronic communication
ensure that information meets all the requirements for an effective and efficient e-commerce interaction.
Context of and specific resources for assessment
Assessment must ensure access to:
range of organisational policies, procedures and guidelines
customer service manuals and general data
appropriate organisational structures
information standards for legislative and organisational requirements
software and web development tools
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of candidate publishing various items of information on a site
verbal or written questioning to assess candidate’s knowledge of client and user requirements regarding product/service conditions and notifications
review of site navigation, links, and site copyright and general information.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
analytical skills to collect and evaluate organisational information for web publication
communication skills to liaise and negotiate with colleagues and clients
literacy skills to:
document information for websites
interpret and write organisational policy
interpret legislative and standards requirements
technical skills to:
analyse websites
archive information
publish on a website
write hypertext markup language (HTML) code.
Required knowledge
consumer protection legislation
content features, including clarity and readability
document design, web design and usability
electronic commerce modelling language
information architecture
instructional design principles
obligations of merchants and service providers
organisational requirements
privacy legislation.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Details may include:
contact details
physical address
virtual details for online communications
web presence information.
Legislative requirements may include:
copyright
liability statements
privacy legislation.
Web development standards may include:
Authoring Tool Accessibility Guidelines (ATAG)
User Agent Accessibility Guidelines (UAAG)
Web Content Accessibility Guidelines (WCAG).
Organisational information may include:
copyright notice on website if required
information to notify the website user of which country the website is located in
information with regard to licences or qualifications or memberships needed by potential users of the website
local laws applicable to transactions that may be conducted
notation on website indicating when the site was last updated
policy on how information gathered on website users by the website will be handled.
Charges may include:
product or service costs
shipping and handling charges and taxes to the customer prior to finalising orders.
Warranty information may include:
length of warranty
time limits on warranty coverage
what is covered
what is not covered
who administers the warranty.
After-sales support may include:
duration of service and support
nature of service and support
under what circumstances it is provided or made available
who is responsible for it.
Standards may include:
International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards
organisational standards
project standards.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Validate organisational information and seek approval prior to uploading to a website
Ensure specific details of the organisation are made available on the website
Ensure privacy, security and liability statements are correctly displayed on the website and conform to legislative requirements and web development standards
Develop and make available organisational information
Ensure website users have navigation links to access appropriate information regardless of where they are located within the website
List various payment options on the website
Present a clear website statement outlining charges
Present warranty information on appropriate screen, prior to finalising orders
Provide after-sales support and services information and direct website user to its location
Ensure website contains policies regarding cancellations, returns and refunds, and associated conditions
Ensure appropriate screens display limitations and legislative restrictions on who or where goods and services will be sold or shipped to
Ensure the website provides facilities to confirm orders and cancellations as quickly as possible
Ensure website provides facilities to communicate to client with minimum delay, details of orders, hold-ups or errors with ordered or cancelled goods or services, information about changed costs or adjustments, and expected date of arrival
Explain service standards and make them available to all potential and current website users
Ensure website users have a method for providing feedback on aspects of information held on the website
Ensure acknowledgements of complaints are transmitted to website users lodging complaints, with a description of what will take place within the organisation to address issues raised
Forms
Assessment Cover Sheet
ICAICT407A - Maintain website information standards
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
ICAICT407A - Maintain website information standards
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent