Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICAICT412A Mapping and Delivery Guide
Coordinate and maintain IT work teams

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICAICT412A - Coordinate and maintain IT work teams
Description This unit describes the performance outcomes, skills and knowledge required to establish and improve work teams and their performance in an information technology (IT) environment.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to those employed in a range of information and communications technology (ICT) roles who are required to manage teams.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish team
  • Select and identify suitable team members for a particular project or problem
  • Secure agreement from appropriate persons for release of team members
  • Identify the type of work team
  • Determine time allocation for team members to suit team operations or nature of the project or problem
  • Define team and individual responsibilities
  • Define how team performance will be measured
       
Element: Coordinate team
  • Clarify and plan tasks in consultation with team
  • Allocate tasks appropriately
  • Determine and apply motivational factors
  • Represent the team at meetings
  • Work with team members to manage interpersonal conflict
       
Element: Conduct team activities and review team performance
  • Regularly review team performance against objectives and take corrective action where necessary
  • Regularly communicate with the team on policies, plans and other matters affecting the team
  • Seek the input of team members during the decision-making process
  • Consult the team regarding proposed workplace changes and improvements to processes
  • Recognise team and individual achievement
  • Validate team objectives against targets
  • Determine ongoing nature of the team and either disband, select new objective, incorporate new team members or change team profile
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

coordinate teams to meet objectives

prioritise work schedules to meet organisational guidelines

provide leadership and guidance to others in the application and planning of project tasks.

Context of and specific resources for assessment

Assessment must ensure access to:

team members

organisational policies and operational planning documentation

current industry products and services

appropriate learning and assessment support when required.

Where applicable, physical resources should include equipment modified for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of candidate clarifying and planning tasks in consultation with team

review of candidate’s written validation of team objectives against targets

verbal or written questioning to assess candidate’s knowledge of:

industry products and services

team-building skills

conflict-resolution skills

time-management skills.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to analyse, evaluate and present information

initiative and enterprise skills to deal with interpersonal conflict

literacy skills to communicate in writing within the team

planning and organisational skills to:

clarify and plan team tasks

ensure effective team operation

ensure efficient use of human resources

problem-solving skills to:

analyse, diagnose, evaluate and develop new criteria, knowledge and procedures

develop team building initiatives.

Required knowledge

business planning process relevant to the development of IT business solutions, such as when delegating responsibility and authority

change-management systems

client business domain

conflict-resolution practices

current business practices relating to preparing reports

current industry-accepted hardware and software products, general features and capabilities

information-gathering techniques

OHS requirements relating to work safety, environmental factors and ergonomic considerations

principles of equal employment opportunity (EEO) and anti-discrimination

quality assurance practices, such as when coordinating a team

vendor product directions.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Team members may include:

differences in language, literacy and numeracy skills

peers

people from a range of social, cultural or ethnic backgrounds

people from outside the organisation

supervisors and other members of the organisation.

Problem may refer to:

business need or opportunity that must be addressed

network

people in the organisation

system.

Team may include:

formal or informal

interdepartmental

organisational

temporary or ongoing

workgroup based.

Team operations may include:

autonomy and responsibility of the team

communication style of team members

degree of delegation authorised

team dynamics

leadership style of team leader

life of the team

responsibility of team members

size and diversity of team.

Tasks may include:

functions

specific projects

work activities.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Select and identify suitable team members for a particular project or problem 
Secure agreement from appropriate persons for release of team members 
Identify the type of work team 
Determine time allocation for team members to suit team operations or nature of the project or problem 
Define team and individual responsibilities 
Define how team performance will be measured 
Clarify and plan tasks in consultation with team 
Allocate tasks appropriately 
Determine and apply motivational factors 
Represent the team at meetings 
Work with team members to manage interpersonal conflict 
Regularly review team performance against objectives and take corrective action where necessary 
Regularly communicate with the team on policies, plans and other matters affecting the team 
Seek the input of team members during the decision-making process 
Consult the team regarding proposed workplace changes and improvements to processes 
Recognise team and individual achievement 
Validate team objectives against targets 
Determine ongoing nature of the team and either disband, select new objective, incorporate new team members or change team profile 

Forms

Assessment Cover Sheet

ICAICT412A - Coordinate and maintain IT work teams
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICAICT412A - Coordinate and maintain IT work teams

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: