Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICAICT415A Mapping and Delivery Guide
Provide one-to-one instruction

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency ICAICT415A - Provide one-to-one instruction
Description This unit describes the performance outcomes, skills and knowledge required to convey technical information to an individual client for their specific use.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to personnel in a range of IT areas who are responsible for instructing others on an individual basis.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Determine client needs
  • Meet with client to determine learning needs and type of one-to-one instruction required
  • Decide upon actions for delivery of one-to-one instruction
       
Element: Organise instruction resources
  • Determine the resources required to perform the instruction
  • Prepare the instruction plan
  • Acquire the resources according to organisational guidelines and prepare the resources for the instruction session
  • Provide client with details of instruction plan
       
Element: Provide appropriate instruction
  • Provide instruction session to client, using identified instructions
  • Document the instruction session according to organisational guidelines
  • Refer further instruction requirements or training needs to appropriate person as required
       
Element: Obtain client feedback
  • Create or obtain an evaluation and feedback form or other feedback mechanism according to organisational guidelines
  • Obtain client evaluation and feedback to ensure the requirements of the client are met
  • Review client feedback and discuss suggestions with appropriate person
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

determine the instruction required by client

acquire and prepare associated resources

demonstrate empathy and understanding of the learner and accommodate different cultures

convey technical information to individual clients for their specific use in a clear, concise and coherent manner

explain the meaning of technical jargon.

Context of and specific resources for assessment

Assessment must ensure access to:

client requirements either directly or through a peer or supervisor

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of candidate undertaking one-to-one instruction

review of instruction plan prepared by candidate

verbal or written questioning to assess candidate’s knowledge of techniques for conveying technical information to an individual client.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

convey and clarify complex information

effectively question and listen when conveying and clarifying information

investigate and assess client needs

provide one-to-one instruction to client

review feedback with client and appropriate person

literacy skills to:

develop reports

document:

additional requirements

amount of technical support the client may require

solutions

support issues affecting the client

interpret technical manuals

planning and organisational skills to:

develop an instruction plan

incorporate time management for self and others

organise resources for the instruction session

problem-solving skills to:

anticipate and respond to a range of issues when delivering one-to-one instruction

develop and refine delivery strategies.

Required knowledge

broad knowledge of:

escalation procedures

general features and capabilities of current industry-accepted hardware and software products

operating system (OS) functions and basic features

hardware and software supported by the organisation

in-house or vendor support available

IT terminology

security and network guidelines and procedures

sources and availability of technical and organisational systems

telephone, fax and online functions and procedures

work group procedures.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:

employees

external organisations

individuals

internal departments.

Learning needs may include:

electronic

group participation

presentation via different means

reading

self-directed learning

self-paced.

Instruction may include:

advice and support on a one-to-one basis

guidance on hardware supported by the organisation:

formatting of disks

printers

reconfiguration of printers

setting of screen resolution

use of scanners

guidance on software applications supported by the organisation:

creating graphs

formatting spreadsheet

setting up word-processing document for printing

using a browser

using an email system

provision of client documentation and manuals.

Actions may include:

number of sessions expected

session duration

time and location of instruction

type of instruction requested.

Organisational guidelines may include:

communication methods

content of emails

dispute resolution

document procedures and templates

downloading information and accessing particular websites

financial control mechanisms

opening mail with attachments

use of email and internet access

virus risk.

Further instruction requirements may include:

active listening to client and other employees

handover to information and communications technology (ICT) technical expert area

on-site instruction

policy and procedures relating to IT training

questions and answers.

Appropriate person may include:

authorised business representative

client

help-desk person

subject-matter expert

supervisor.

Requirements may include:

business

network

people in the organisation

system.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Meet with client to determine learning needs and type of one-to-one instruction required 
Decide upon actions for delivery of one-to-one instruction 
Determine the resources required to perform the instruction 
Prepare the instruction plan 
Acquire the resources according to organisational guidelines and prepare the resources for the instruction session 
Provide client with details of instruction plan 
Provide instruction session to client, using identified instructions 
Document the instruction session according to organisational guidelines 
Refer further instruction requirements or training needs to appropriate person as required 
Create or obtain an evaluation and feedback form or other feedback mechanism according to organisational guidelines 
Obtain client evaluation and feedback to ensure the requirements of the client are met 
Review client feedback and discuss suggestions with appropriate person 

Forms

Assessment Cover Sheet

ICAICT415A - Provide one-to-one instruction
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

ICAICT415A - Provide one-to-one instruction

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: