Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICAICT506A Mapping and Delivery Guide
Implement process re-engineering strategies

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICAICT506A - Implement process re-engineering strategies
Description This unit describes the performance outcomes, skills and knowledge required to consider a variety of potential process re-engineering strategies and to make appropriate selections for implementation in an organisation.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to senior information and communications technology (ICT) staff who are required to implement system re design.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop process reengineering strategies
  • Research and determine target process for re-engineering action
  • Develop process re-engineering plan
  • Determine and document strategic importance of process
  • Establish and document performance standards and benchmarks for new process
  • Seek feedback and suggestions from client on proposed process re-engineering
       
Element: Implement process re-engineering strategies
  • Compare suggestions with process re-engineering plan to determine suitability for business requirements
  • Incorporate suggestions where appropriate
  • Implement new process into business structure and leave sufficient scope for changing capacity or upgrades
       
Element: Monitor organisational context
  • Monitor new process to measure performance levels
  • Determine and document the benefits of the new process to the business
  • Identify and document training needs for staff
  • Analyse the cultural and political impact of the new process
  • Document the new process and disseminate information to appropriate person
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

implement are-engineering process that supports organisational objectives, taking into account the complex interdependencies between organisational and external components.

Context of and specific resources for assessment

Assessment must ensure access to:

process re-engineering plan

analysis software

ebusiness models

modelling software

organisational strategy

organisational structure and culture

personal computer

stakeholder analysis.

Where applicable, physical resources should include equipment modified for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

verbal or written questioning to assess candidate’s knowledge of process re-engineering

review of candidate’s implementation plan.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

analytical skills to evaluate cultural and political impact of the new process

communication skills to:

liaise with the client

undertake market research and testing, using focus groups

literacy skills to:

interpret business requirements

write technical documents and training needs document

learning skills to provide instruction to staff

planning and organisational skills to develop the process re-engineering plan

problem-solving skills to undertake risk analysis

research skills to determine target process for re-engineering.

Required knowledge

business case preparation

copyright and intellectual property

impact of the new process on the organisation

organisational strategy

procedures relating to consulting internally and externally.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that maybe present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Clientmay include:

employees

external organisations

individuals

internal departments.

Business requirementsmay relate to:

business

network

people in the organisation

system.

Appropriate personmay include:

authorised business representative

client

supervisor.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Research and determine target process for re-engineering action 
Develop process re-engineering plan 
Determine and document strategic importance of process 
Establish and document performance standards and benchmarks for new process 
Seek feedback and suggestions from client on proposed process re-engineering 
Compare suggestions with process re-engineering plan to determine suitability for business requirements 
Incorporate suggestions where appropriate 
Implement new process into business structure and leave sufficient scope for changing capacity or upgrades 
Monitor new process to measure performance levels 
Determine and document the benefits of the new process to the business 
Identify and document training needs for staff 
Analyse the cultural and political impact of the new process 
Document the new process and disseminate information to appropriate person 

Forms

Assessment Cover Sheet

ICAICT506A - Implement process re-engineering strategies
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICAICT506A - Implement process re-engineering strategies

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: