Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICAICT515A Mapping and Delivery Guide
Verify client business requirements

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency ICAICT515A - Verify client business requirements
Description This unit describes the performance outcomes, skills and knowledge required to deal with clients at a senior level, to identify their business requirements and verify the accuracy of the information gathered.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to senior information and communications technology (ICT) personnel who liaise with senior client staff to initiate projects.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish business relationship
  • Identify organisational structure, culture and politics in relation to support requirements
  • Identify organisational stakeholders
  • Develop business relationship with client across the appropriate number of organisational units
  • Schedule regular liaison to manage relationship
       
Element: Determine context of business need or problem
  • Work with client to define the business problem to be investigated
  • Establish system boundaries and scope
  • Manage the preparation of appropriate information gathering
  • Ensure that project objectives and outcomes are documented
  • Work with client to substantiate documentation
       
Element: Analyse new information
  • Supervise information gathering from identified clients of the system
  • Analyse gathered client responses
  • Analyse new system requirements
  • Ensure that new system requirements and problems are documented
       
Element: Confirm system specifications
  • Review documentation
  • Work with client to verify system specifications, updating documentation as required
  • Obtain final approval and sign-off from client
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

use techniques of investigation, interview and document

produce a clear statement of business expectations and needs, including critical business requirements

manage staff contributions.

Context of and specific resources for assessment

Assessment must ensure access to:

current business needs

client expectations brief

business objectives

systems, data gathering and appropriate software products

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of candidate documenting a business problem

verbal or written questioning to assess candidate’s knowledge of techniques for gathering, analysing and documenting information

review of documented system specifications developed by candidate for approval by client.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

collect and present information

liaise and negotiate with internal and external personnel

manage teams

initiative and enterprise skills to identify, analyse and evaluate information from a variety of sources

literacy skills to:

gather, analyse and evaluate information

prepare documentation

problem-solving skills to:

participate in the development of strategic initiatives and contribute to solutions

troubleshoot common system problems

research skills to specify, analyse and evaluate broad features of a particular business domain

technical skills to provide current advice on systems and data-gathering products.

Required knowledge

data-gathering techniques

detailed knowledge of client business to enable informed IT product provision

products related to data capture

role of stakeholders and the degree of stakeholder involvement.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:

external organisations

ICT company

individuals

internal departments

internal employees

service industry.

Problem may refer to:

business

network

system.

Systemmay include:

business

cabling infrastructure

computers

financial system

information system

management system

network equipment

software.

Documentation may include:

audit trails

International Organization for Standardization (ISO), International Electrotechnical Commission (IEC), Institute of Electrical and Electronics Engineers (IEEE), Internet Engineering Task Force (IETF) and Australian Standards (AS) standards

naming standards

project-management templates

report-writing principles

version control.

System requirements may include:

client user

cost constraints

environment

geography

system functionality.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify organisational structure, culture and politics in relation to support requirements 
Identify organisational stakeholders 
Develop business relationship with client across the appropriate number of organisational units 
Schedule regular liaison to manage relationship 
Work with client to define the business problem to be investigated 
Establish system boundaries and scope 
Manage the preparation of appropriate information gathering 
Ensure that project objectives and outcomes are documented 
Work with client to substantiate documentation 
Supervise information gathering from identified clients of the system 
Analyse gathered client responses 
Analyse new system requirements 
Ensure that new system requirements and problems are documented 
Review documentation 
Work with client to verify system specifications, updating documentation as required 
Obtain final approval and sign-off from client 

Forms

Assessment Cover Sheet

ICAICT515A - Verify client business requirements
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

ICAICT515A - Verify client business requirements

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: