Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICAICT602A Mapping and Delivery Guide
Develop contracts and manage contracted performance

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICAICT602A - Develop contracts and manage contracted performance
Description This unit describes the performance outcomes, skills and knowledge required to negotiate and document contractual arrangements between clients, vendors and service providers and to monitor and manage performance against agreed contractual obligations.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to information and communications technology (ICT) staff working in a range of areas who are required to contract both staff and suppliers.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish contract
  • Determine boundaries of the contract
  • Document contract details and provide a copy to the client and vendor for review
  • Obtain client and vendor feedback to clarify problems and misunderstandings
  • Facilitate negotiations to resolve problems and misunderstandings
  • Seek agreement from stakeholders
       
Element: Monitor contract
  • Monitor performance against contractual obligations to ensure desired level of quality is maintained
  • Ascertain client satisfaction with contractual performance
  • Identify and take action to address unsatisfactory performance
  • Provide recommendations for contractual variations, if required
  • Forward recommendations to the appropriate person for approval
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to negotiate and formulate extensive client support contracts by:

accessing and analysing relevant information on resources and budgets

analysing current and future client support requirements

monitoring resource use, cost efficiency and effectiveness against contractual obligations

reviewing objectives and performance measures.

Context of and specific resources for assessment

Assessment must ensure access to:

detailed information relating to business strategic plan

budget constraints

timeframe for the strategic plan

business objectives

information on a range of IT business solutions

outcomes of a business-analysis process.

Where applicable, physical resources should include equipment modified for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

review of contract prepared by the candidate meeting client requirements for service delivery within time and cost parameters

direct observation of candidate monitoring contract performance, including action taken to address unsatisfactory performance

verbal or written questioning to assess candidate’s knowledge of:

analysis and planning approaches to technical problems

contracting in the IT area.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

analytical skills to:

identify service expectations and boundaries of service provision

review objectives and performance measures against contract outcomes

communication skills to:

negotiate contract equipment and services when providing client support

obtain feedback and clarify problems

present and facilitate groups to transfer and collect information, gain consensus on concepts and gain the trust and confidence of colleagues, clients and suppliers

initiative and enterprise skills to plan use of resources to achieve contract obligations

literacy skills to:

organise and present information

prepare information on client support performance outcomes and agreed quality standards

write business reports

numeracy skills to monitor the finances related to contracts

planning and organisational skills to:

plan the management of services

monitor satisfactory service

technical skills to:

identify and take action to address unsatisfactory performance

monitor the service performance.

Required knowledge

analysis and planning approaches to technical problems or management requirements, taking into account organisational values and purpose in the context of formulating client support contracts

broad knowledge of methods for evaluating and forecasting vendor and technology trends

contracting requirements related to IT

IT purchasing of equipment and services, such as negotiating extensive client support contracts

industry standards in relation to service and product agreements.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Boundaries of the contract may include:

budget

organisational policy

resources

time constraints.

Client may include:

employees

external organisations

individuals

internal departments.

Stakeholders may include:

development team

project team

sponsors

users.

Appropriate person may include:

authorised business representative

client

supervisor.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine boundaries of the contract 
Document contract details and provide a copy to the client and vendor for review 
Obtain client and vendor feedback to clarify problems and misunderstandings 
Facilitate negotiations to resolve problems and misunderstandings 
Seek agreement from stakeholders 
Monitor performance against contractual obligations to ensure desired level of quality is maintained 
Ascertain client satisfaction with contractual performance 
Identify and take action to address unsatisfactory performance 
Provide recommendations for contractual variations, if required 
Forward recommendations to the appropriate person for approval 

Forms

Assessment Cover Sheet

ICAICT602A - Develop contracts and manage contracted performance
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICAICT602A - Develop contracts and manage contracted performance

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: