Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICAICT605A Mapping and Delivery Guide
Implement a knowledge management strategy

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICAICT605A - Implement a knowledge management strategy
Description This unit describes the performance outcomes, skills and knowledge required to implement a knowledge management strategy for an ebusiness through technology and cultural change.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to those managing a knowledge management team, or working in a senior role in such a team. Those with line management responsibility would undertake this role.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Implement knowledge management system and procedures
  • Foster a culture of sharing knowledge within the business through a system of formal and informal incentives and rewards
  • Implement policy and procedures for capturing knowledge within the organisation according to the business knowledge management strategy, and integrate this knowledge into existing business processes to change the enterprise processes
  • 1.3 Model methods of contributing to the organisation's knowledge management system, and provide learning and development opportunities for staff to assist them to contribute and provide feedback
  • 1.4 Provide coaching, mentoring and ongoing support to staff in accessing and using the organisation's knowledge management system according to the business knowledge management strategy
  • Manage protection and security of knowledge or information and levels of access according to organisational requirements
       
Element: Maintain business knowledge base
  • Monitor input procedures to ensure that sources are tapped and knowledge is captured according to the business knowledge management strategy, and to ensure the effectiveness of accurate data capture
  • 2.2 Collect and analyse data on access and use of the knowledge management system to determine the organisation's strategic use of knowledge
  • Implement contingency measures to address shortfalls in the knowledge management system and procedures, according to level of responsibility and authority
       
Element: Review knowledge management system and procedures
  • Evaluate the knowledge management system and procedures to ensure they are meeting the needs of clients, organisational aims, objectives and standards
  • Periodically review the organisational knowledge content for accuracy and currency to ensure that it remains in line with organisational requirements
  • 3.3 Identify improvements to the system and to the organisation's strategic use of knowledge in consultation with users and prepare a cost-benefit analysis with recommendations
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

explain the importance of knowledge management in contemporary organisations

encourage culture change in the management of knowledge

review and improve systems and procedures.

Context of and specific resources for assessment

Assessment must ensure access to:

sample organisations suitable for the implementation of knowledge management, including business plans

existing knowledge management strategy.

Where applicable, physical resources should include equipment modified for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

review of candidate’s written report outlining a knowledge management implementation plan

evaluation of setting up project's first phases of the knowledge management plan

verbal and written questioning to determine candidate’s knowledge of culture change.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

analytical skills to evaluate existing knowledge management initiatives and compare these to corporate needs and directions

communication skills to liaise with management, technical staff and end users of an organisation

initiative and enterprise skills to plan strategies

literacy skills to produce reports and proposals

numeracy skills to produce a cost-benefit analysis

planning and organisational skills to plan a strategy to be implemented over time

research skills to identify appropriate technologies to fit with an organisation’s requirements.

Required knowledge

culture of the business versus traditional business models

database design concepts

internal and external sources of information

legal, ethical and security issues relating to knowledge management

records management principles

relevant legislation from levels of government that effect business operation, especially regarding OHS and environmental issues, equal opportunity, industrial relations and anti-discrimination

structure of the business.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Data capture may include:

ensuring effectiveness of accurate data capture

minimisation of inefficient processing

using open standards:

European Article Numbering Uniform Code Council (EAN.UCC) product code

United Nations Electronic Data Interchange for Administration Commerce and Transport (UN/EDIFACT).

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Foster a culture of sharing knowledge within the business through a system of formal and informal incentives and rewards 
Implement policy and procedures for capturing knowledge within the organisation according to the business knowledge management strategy, and integrate this knowledge into existing business processes to change the enterprise processes 
1.3 Model methods of contributing to the organisation's knowledge management system, and provide learning and development opportunities for staff to assist them to contribute and provide feedback 
1.4 Provide coaching, mentoring and ongoing support to staff in accessing and using the organisation's knowledge management system according to the business knowledge management strategy 
Manage protection and security of knowledge or information and levels of access according to organisational requirements 
Monitor input procedures to ensure that sources are tapped and knowledge is captured according to the business knowledge management strategy, and to ensure the effectiveness of accurate data capture 
2.2 Collect and analyse data on access and use of the knowledge management system to determine the organisation's strategic use of knowledge 
Implement contingency measures to address shortfalls in the knowledge management system and procedures, according to level of responsibility and authority 
Evaluate the knowledge management system and procedures to ensure they are meeting the needs of clients, organisational aims, objectives and standards 
Periodically review the organisational knowledge content for accuracy and currency to ensure that it remains in line with organisational requirements 
3.3 Identify improvements to the system and to the organisation's strategic use of knowledge in consultation with users and prepare a cost-benefit analysis with recommendations 

Forms

Assessment Cover Sheet

ICAICT605A - Implement a knowledge management strategy
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICAICT605A - Implement a knowledge management strategy

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: