Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICAICT708A Mapping and Delivery Guide
Direct the development of a knowledge management strategy for a business

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICAICT708A - Direct the development of a knowledge management strategy for a business
Description This unit describes the performance outcomes, skills and knowledge required to develop a knowledge management strategy for a business.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application Senior management, including strategic business analysts and chief information officers use the skills and knowledge in this unit to set up a strategy to establish knowledge management as a key business enabler.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Analyse existing knowledge management systems
  • Evaluate existing arrangements for the capture and use of business knowledge from internal and external sources
  • Differentiate between knowledge management and information management systems within the organisation
  • Ensure the effectiveness of existing procedures and systems is evaluated in terms of meeting the needs of clients, organisational aims, objectives and standards
  • 1.4 Identify the need for improvements in the organisation's strategic use of knowledge
       
Element: Evaluate knowledge management options
  • Investigate barriers to capturing knowledge within the organisation
  • Review evaluations and recommendations regarding knowledge management software with respect to its usefulness and likeliness to benefit the organisation
  • Review investigations into incentives and reward systems to support knowledge management
  • Ensure that the required processes for maintaining an integrated knowledge management system are considered
  • Facilitate development of a business case to determine the viability of selected options and recommend a way forward for the organisation
       
Element: Develop a knowledge-management strategy
  • Develop the knowledge management business strategy in consultation with senior staff for the capture and use of organisational knowledge
  • Ensure that business processes are designed to support knowledge management according to organisational needs and budget
  • Ensure that technology requirements for implementation of the strategy are costed and included in the organisational budget cycle
  • Ensure that the processes for the periodic review of knowledge management metrics within the business are in place to maintain ongoing effectiveness and continuous improvement
  • Ensure that the knowledge management strategy meets organisational requirements identified in its overall business plan and business strategy
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

analyse and document the effectiveness of existing knowledge management systems

research knowledge management options in marketplace

recommend an approach that meets organisational needs.

Context of and specific resources for assessment

Assessment must ensure access to:

workplace of sufficient complexity to enable the required level of analysis to be carried out in relation to current business processes, existing knowledge management systems and organisational culture

relevant enterprise strategic documentation, including strategic planning documents, financial, IT infrastructure and relevant organisational objectives and policies.

Where applicable, physical resources should include equipment modified for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate carrying out the required work

verbal or written questioning to assess required knowledge and skills

review of reports and proposals prepared by the candidate

review of a portfolio of the work undertaken.

Note: The preferred assessment method is through a workplace project or through a simulated medium to large enterprise workplace.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

analytical and research skills to determine and document current business processes and knowledge sources

coaching, mentoring and teamwork skills to ensure support of knowledge management as an ongoing initiative

communication, negotiation and personal networking skills to influence the adoption of knowledge management disciplines

initiative and enterprise skills to proactively seek out knowledge management opportunities

literacy and numeracy skills to review and present statistical data and business cases

problem-solving and decision-making skills to deal with issues in an acceptable timeframe

project, planning and organisational change-management skills to ensure the success of knowledge management programs

technical skills to apply information technology solutions in support of knowledge management initiatives.

Required knowledge

knowledge management concepts, processes and trends

relevant organisational policies and legislation that affect business operations, specifically privacy legislation

internal and external sources of information

legal, ethical and security issues relating to knowledge management

organisational change-management theory and methods

records management and database-management principles as they relate to knowledge management, particularly meta-data.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Existing arrangements may include:

organisational structures that may support knowledge management:

communities of practice (CoPs)

customer relationship management systems

intranets

libraries

online analytical processing systems

records management systems

personal knowledge management through the use of:

checklists

local databases

personal files

spreadsheets.

Barriers to capturing knowledge may include:

little or no motivation to share knowledge

management not seeing the benefits over the costs

no awareness of the value of knowledge to others, or lack of trust

no process or infrastructure to enable easy capture and retrieval of knowledge

no time

poor communication within the organisation or departmental silos.

Processes for maintenance of an integrated knowledge management system may include:

alignment of business and knowledge management goals

business culture that supports teamwork, communication and continuous improvement

IT systems allowing for easy capture, retrieval and collaboration

senior management commitment to knowledge management

staff performance rewards related to sharing knowledge.

Knowledge management metrics could include:

measures of knowledge capture, e.g. a staff member's number of contributions

measures of quality, e.g. feedback rating on usefulness, age of information

measures of system usage, e.g. number and type of users, what knowledge is being used.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Evaluate existing arrangements for the capture and use of business knowledge from internal and external sources 
Differentiate between knowledge management and information management systems within the organisation 
Ensure the effectiveness of existing procedures and systems is evaluated in terms of meeting the needs of clients, organisational aims, objectives and standards 
1.4 Identify the need for improvements in the organisation's strategic use of knowledge 
Investigate barriers to capturing knowledge within the organisation 
Review evaluations and recommendations regarding knowledge management software with respect to its usefulness and likeliness to benefit the organisation 
Review investigations into incentives and reward systems to support knowledge management 
Ensure that the required processes for maintaining an integrated knowledge management system are considered 
Facilitate development of a business case to determine the viability of selected options and recommend a way forward for the organisation 
Develop the knowledge management business strategy in consultation with senior staff for the capture and use of organisational knowledge 
Ensure that business processes are designed to support knowledge management according to organisational needs and budget 
Ensure that technology requirements for implementation of the strategy are costed and included in the organisational budget cycle 
Ensure that the processes for the periodic review of knowledge management metrics within the business are in place to maintain ongoing effectiveness and continuous improvement 
Ensure that the knowledge management strategy meets organisational requirements identified in its overall business plan and business strategy 

Forms

Assessment Cover Sheet

ICAICT708A - Direct the development of a knowledge management strategy for a business
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICAICT708A - Direct the development of a knowledge management strategy for a business

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: