Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICANWK301A Mapping and Delivery Guide
Provide network systems administration

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICANWK301A - Provide network systems administration
Description This unit describes the performance outcomes, skills and knowledge required to technically manage elements of a network, including contributing to disaster recovery plan.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to frontline technical support personnel responsible for administering a network.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Provide client access and security
  • Provide logons, passwords and applications file access to users and prepare documentation in line with organisational requirements
  • Examine records of user accounts to determine access privileges and usage
  • Take necessary action to ensure maintenance of system integrity and security
       
Element: Provide input into and disseminate disaster recovery plan
  • 2.1 Provide input into the organisation's disaster recovery plan
  • Disseminate disaster recovery plan to users as required
       
Element: Monitor network performance
  • Perform diagnostic tests associated with administering the network or system
  • Analyse and respond to diagnostic information
  • Monitor software usage, including inappropriate or illegal use
  • Delete illegal software from the system
  • Monitor hardware response time and other performance indicators
  • Determine and action methods for improving network and systems efficiency according to organisational guidelines
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

sustain the operation of the network through maintenance of network integrity and perform diagnostic tests

contribute to the formulation of a disaster recovery plan and provide the client with an optimised network that complies with organisational guidelines

improve network and systems efficiency according to organisational guidelines

provide appropriate access to the network for users

maintain, limit or enhance user access according to authorised requests.

Context of and specific resources for assessment

Assessment must ensure access to:

live network

systems administration tools currently used in industry

organisational policy and procedures

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

review of documentation completed by candidate for provision of client access and security

documented input into disaster recovery plan

direct observation of candidate:

performing diagnostic tests and responding to diagnostic information

performing user maintenance tasks

verbal or written questioning to assess candidate’s knowledge of methods for improving network and systems efficiency.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

investigate and assess client needs

provide one-to-one instruction

customer-service skills to communicate with clients in a range of contexts at various levels

literacy skills to:

develop reports

interpret technical manuals

planning and organisational skills to provide input into the disaster recovery plan

technical skills to perform:

diagnostic tests to monitor network performance

system administration tasks.

Required knowledge

advanced knowledge of software features supported by the organisation

approaches to backup and restoring computer data

disaster recovery policy

features and functions of file access

in-house and vendor support

OHS legislation relating to the use of equipment

operating systems:

functions and basic features

supported by the organisation

organisational access and security procedures

organisational and technical systems

organisational procedures for protection against and elimination of computer viruses

policy and procedures for deleting, restoring and archiving files

procedures for creating logons

security and network guidelines and procedures

software copyright responsibilities.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Users may include:

contractors

departments within an organisation

persons within a department

support staff

third parties.

Documentation may follow:

audit trails

client training

equipment inventory maintenance

International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards

naming standards

project-management templates and report writing

satisfaction reports

version control.

Organisational requirements may be in reference to:

diagnostic policy

preventative maintenance

problem solution processes

roles and technical responsibilities in the IT department

vendor and product service level support agreements

work environment.

System may include:

business

computers

financial system

information system

management system

network

software.

Disaster recovery plan may include:

backup plans

disaster recovery activities

impact assessment

key roles and responsibilities

maximum tolerable outage

recovery time

risk analysis

zero data loss.

Software may include:

application:

database

internet browser

spreadsheet

word-processing

commercial

customised

in-house

programming:

assembler

compiler

development tools

system:

computer security

device drivers

operating system.

Hardware may include:

modems or other connectivity devices

networks

personal computers

remote sites

servers

workstations.

Organisational guidelines may include:

communication methods

content of emails

dispute resolution

document procedures and templates

downloading information and accessing particular websites

financial control mechanisms

opening mail with attachments

personal use of emails and internet access

virus risk.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Provide logons, passwords and applications file access to users and prepare documentation in line with organisational requirements 
Examine records of user accounts to determine access privileges and usage 
Take necessary action to ensure maintenance of system integrity and security 
2.1 Provide input into the organisation's disaster recovery plan 
Disseminate disaster recovery plan to users as required 
Perform diagnostic tests associated with administering the network or system 
Analyse and respond to diagnostic information 
Monitor software usage, including inappropriate or illegal use 
Delete illegal software from the system 
Monitor hardware response time and other performance indicators 
Determine and action methods for improving network and systems efficiency according to organisational guidelines 

Forms

Assessment Cover Sheet

ICANWK301A - Provide network systems administration
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICANWK301A - Provide network systems administration

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: