Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
analytical skills to determine failures of peripheral services or devices
communication skills to:
demonstrate use of peripheral services to users
discuss network issues with clients and team members
educate users about the causes of network problems and how to minimise their recurrence
liaise with clients and team members across different levels and in different contexts
literacy skills to:
follow a regular maintenance schedule as recommended by peripheral manufacturer
use meaningful names when configuring the peripheral device's name or new profile
planning skills to plan the installation of peripherals
problem-solving skills to:
fix peripheral mishaps and malfunctions
rectify failures of peripheral services or devices
technical skills to:
administer peripheral services
configure network settings
configure security and access for users
install software
replace components
test peripherals for correct operation
use peripheral management software
use the peripheral device's logging or monitoring features to monitor the health of the peripheral.
Required knowledge
configuration of peripherals for network use
current industry standard network peripherals
general construction and operation of peripheral devices to facilitate troubleshooting.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Peripherals may include: | Bluetooth device Firewire (IEEE 1394) device keyboard laptop mobile phone modem mouse multimedia kit pen personal digital assistant (PDA), such as palmtop printer scanner speaker tape cartridge touch pad universal serial bus (USB) device wireless fidelity (wi-fi) router. |
Users may include: | departments within an organisation persons within a department third parties. |
OHS standards may include: | electrical safety ergonomics in the workplace: correct posture style and adjustments of chair type of desk type of monitor working position length of time in front of computer lighting level placement of light fittings repetitive strain injury (RSI) prevention safe lifting methods ventilation. |
Network may include: | data local area network (LAN) private lines the internet use of the public switched telephone network (PSTN) for dial-up modems only voice virtual private network (VPN) wide area network (WAN). |
Printer may include: | ink jet laser network. |
Software may include: | commercial customised in-house programming: assembler compiler development tools system: computer security device drivers operating system. |
Applications may include: | database programs email programs internet browsers spreadsheets system browsers word-processing. |
Network operating system may include: | Linux Mac multi-user capability operating system Novell NetWare 5 or above Windows 2000 or above. |
Consumables may include: | disks: CD DVD ink cartridges toner cartridges. |
Components may include: | CD and DVD drives central processing unit (CPU) complementary metal oxide semiconductor (CMOS) battery fax or modem cards interface cards motherboards motherboards power supply random access memory (RAM). |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist