Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
analytical skills to assess current client hardware and future requirements
communication skills to:
discuss client requirements and specifications
interpret client budget requirements
interpret technical and hardware installation manuals
provide client instruction
literacy skills to write technical notes and reports
numeracy skills to plan, prioritise and organise work
planning and organisational skills to maintain the continuity of network operations and business functions during network installation tasks
research skills to document licensing requirements and security issues
technical skills to:
evaluate client equipment for requirements
use application and diagnostic software.
Required knowledge
overview knowledge of:
current industry, data and voice networking, security products, devices and procedures
current industry-accepted network protocols
organisational contracting procedures and responsibilities
system diagnostic software
current industry-accepted network hardware and software products
hardware and software installation procedures
LAN capabilities and characteristics, such as network type, IP addressing, switch or hub operation
network connections, including types of cables and cabling distance limitations and wireless connections
operating systems sufficient to enable basic installation
set-up and configuration procedures
software packages supported by the organisation.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Network hardware may include: | access points firewalls gateways hubs IP cameras mobile phones modems network bridges network interface cards network printers network scanners or multifunction devices network-attached storage (NAS) personal digital assistants (PDAs) print servers routers switches. |
Application software may include: | database programs to handle data and voice functionality email programs internet browsers spreadsheets system browsers word processing. |
Operating system may include: | Linux Mac Windows. |
Organisational guidelines may include: | communication methods content of emails dispute resolution document procedures and templates downloading information and accessing particular websites financial control mechanisms opening mail with attachments personal use of emails and internet access virus risk. |
Client may include: | clubs external organisations individuals internal departments internal employees. |
Appropriate person may include: | authorised business representative client supervisor. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist